1792 Production Management Jobs - Page 37

B Fouress PrivateLtd. is a heavy engineering company based in Hoskote, Bangalore, specializing in the manufacture of turbines and the supply and installation of electro-mechanical equipment for small hydro power plants in India and abroad. We are an ISO 9001:2015 certified organization. To learn more about us, please visit: www.bflhydro.com. Factory Manager / Production Manager Manufacturing Qualification: B.E. in Mechanical Engineering Experience: 10 to 14 years as Production Manager in a heavy engineering/fabrication company, with hands-on experience in managing manufacturing operations for machine components. Role & responsibilities Be responsible for planning the production of turbines and its components as per requirements Implement work instructions and process sheets for the production shop floor Finalize the schedule plan for machine loading and turbine assembly on the shop floor Conduct shop floor production meetings and take necessary actions for fallouts Deploy systems for regular preventive maintenance; ensure timely breakdown maintenance to minimize downtime Control stores activity (receipts and shipments) and initiate actions in case of deviation Implement continuous improvement tools like 5S, Kaizen, Kanban etc. on the shop floor Ensure reduction in wastages/pilferage of material; responsible for safety of machines, equipments, power and other consumables Support implementation of environmental and safety regulations; implement safe and positive people and labor practices Implement a safety plan to ensure a safe and healthy work environment; enforce the use of PPEs (Personnel Protective Equipments) on the shop floor Participate in safety audits and take preventive measures Review operational failures to analyze reasons and propose solutions to avoid recurrences Communicate the BFL Ideology to all workmen and provide/organize necessary training Improve production processes by deploying effective production tools resulting in cost reduction and reduction in production cycle time Identify opportunities for outsourcing components manufacturing to improve efficiency and save time Prepare productivity trend charts and monitor the same Provide support to E&C team and also to sub-contract vendors Provide timely support for development of new processes / process improvements Ensure timely rework of site receipt assemblies Ensure effective pollution and waste management as per defined norms Preferred candidate profile Subsidized canteen facilities Free company-provided transport All statutory benefits including superannuation Interested candidates residing in Bangalore/Karnataka may apply within one week by clearly mention the position applied for in your email and send your resume to: shivaprasad@bflhydro.com

- Responsible for monitoring and coordinating the Rolling Mill's operation activities to ensure compliance to applicable Standards, and Customer requirements. - Responsible for Daily production planning & scheduling as par production target.

Roles and Responsibilities Oversee daily operations of the plant, ensuring efficient production and meeting quality standards. Develop and implement strategies to improve productivity, reduce costs, and increase customer satisfaction. Manage a team of supervisors, engineers, and operators to achieve business objectives. Ensure compliance with safety regulations, environmental norms, and company policies. Collaborate with cross-functional teams to resolve issues related to manufacturing processes.

Hiring: Factory Manager JK Spices & Food Product (JK Masale) Experience: 4-6yrs Location: Ahmedabad Salary: 35,000 per month Key Responsibilities: Factory Operations & Production Planning Develop and implement efficient production schedules to meet demand. Ensure smooth operations across Masale and packaging units. Maintain quality control and reduce production downtime . Labor Management & Workforce Handling Supervise shift-based workforce Handle worker attendance, payroll coordination, and conflict resolution . Enforce safety, hygiene, and labor law compliance . Inventory & Raw Material Management Oversee procurement, stock levels, and inventory control . Optimize material usage to minimize waste and reduce costs . Maintain accurate records of raw materials, WIP, and finished goods . Dispatch & Logistics Coordination Manage dispatch planning , ensuring timely deliveries. Coordinate with transporters and logistics teams for efficient distribution . Ensure proper documentation for GST, e-way bills, and invoicing . Government Licenses & Compliance Ensure compliance with FSSAI, Pollution Control Board, Labour Laws, Factory Act, GST, Fire & Safety Regulations, and Legal Metrology Act . Handle regulatory audits, renewals, and necessary documentation . Cost Control & Process Optimization Monitor production costs and implement cost-saving measures . Improve efficiency in manufacturing and dispatch processes. Drive initiatives for automation and workflow improvements . Requirements: Experience: 4+years in factory management, production , preferably in the Masale or Food industry. Education: Food Technology, or related fields . Skills: Strong leadership, problem-solving, and administrative skills. Additional: Must be proactive, organized, and experienced in handling regulatory compliance and labor relations . Share your cv at jobs2@jkspices.in

We are looking for a creative, cooperative chemical engineer with a wealth of technical and industry knowledge and a talent for process optimization. The chemical engineer will work in the office and on location to implement, analyze, and improve processes, equipment, and plants. You will also work with other engineers and team members from diverse backgrounds to understand project goals, design and propose solutions, and assist in implementing, troubleshooting, and reviewing plans as projects progress.. To be a successful chemical engineer, you should be knowledgeable, communicative, observant, organized, and committed to reaching project goals. You should also possess strong interpersonal, time management, and presentation skills.. Chemical Engineer Responsibilities. Using scientific, mathematical, and engineering principles to solve problems and improve processes.. Designing, proposing, implementing, reviewing, and correcting plans to ensure company goals are achieved.. Observing production processes, conducting research, and finding ways to increase efficiency and quality.. Using computers to compile and analyze data.. Establishing safety and waste management procedures.. Traveling to work sites and locations to learn about project needs and design, implement, troubleshoot, test, and improve processes, equipment, and facilities.. Assisting with establishing budgets and timelines.. Interested candidates should send his/her updated CV/RESUME to our E-mail:( rjob3830@gmail.com ) Head of Recruitment officer.. This job is provided by Shine.com. Show more Show less

We are looking for a creative, cooperative chemical engineer with a wealth of technical and industry knowledge and a talent for process optimization. The chemical engineer will work in the office and on location to implement, analyze, and improve processes, equipment, and plants. You will also work with other engineers and team members from diverse backgrounds to understand project goals, design and propose solutions, and assist in implementing, troubleshooting, and reviewing plans as projects progress.. To be a successful chemical engineer, you should be knowledgeable, communicative, observant, organized, and committed to reaching project goals. You should also possess strong interpersonal, time management, and presentation skills.. Chemical Engineer Responsibilities. Using scientific, mathematical, and engineering principles to solve problems and improve processes.. Designing, proposing, implementing, reviewing, and correcting plans to ensure company goals are achieved.. Observing production processes, conducting research, and finding ways to increase efficiency and quality.. Using computers to compile and analyze data.. Establishing safety and waste management procedures.. Traveling to work sites and locations to learn about project needs and design, implement, troubleshoot, test, and improve processes, equipment, and facilities.. Assisting with establishing budgets and timelines.. Interested candidates should send his/her updated CV/RESUME to our E-mail:( rjob3830@gmail.com ) Head of Recruitment officer.. This job is provided by Shine.com. Show more Show less

To check the Manufacturing & Packing activities in the Department as per the plan. Ensure the storage location of instruments and equipment in the Department. To prepare Production Plan as per Delivery schedule. To handle QMS documents like Change Control and Deviation of the Department. To investigate and found out root cause analysis of any identified problem. Report and initiate incident occur in Department to Quality Assurance, Human resource and Safety Department. To check for the availability of Raw Material and Packing material as per the Production Plan. To plan and allocate manpower to the particular section to meet the Production Plan. To implement QEHS policy and ensure participation and consultation of worker. To check the raw material and packing material availability in SAP to execute the Production Plan. Intimate material shortages to planning department. Reporting of Hazards, Incident, accidents and near miss of the Department. To prepare and Review OHS performance Document of the Department. To conduct training of employees and workmen related to Departmental SOP, OHS and cGMP. To ensure compliance of Safety Measures. Implementation and Documentation of ISO 9001:2015, ISO 14001:2015 and ISO 45000:2018. To ensure proper segregation of material, quality of products, cleanliness of machines, walls, flooring, ceiling, windows and scrap area. To improve product quality and productivity. To co-ordinate with QA, QC, Stores, HR, IT, EHS and Engg. Department for smooth running of Department. To follow and implement cGMP in the department. To maintain quality products and maintain quality norms. To ensure work permit system is followed during cleaning and maintenance activities. To ensure disposal of waste is done in proper way . To ensure avoidance of breach of data integrity at all levels. To prepare and review BMR, BPR and SOPs of the Department. To ensure the cleaning of pre- filters as per SOP. To determine internal and external QEHS issues as well as needs and expectations of relevant interested parties and monitor the same. To implement QEHS policy & objectives. Ensure use of PPE. To ensure work permit system during maintenance activities. To ensure disposal of waste To observe and check proper utilization of man, machine and material including utilities and resources like Electricity, Water, steam and Compressed air to get higher productivity. To ensure that preventive maintenance of the machines is done by the maintenance department. To complete monthly production plan. To do monthly verification of weighing balances. To coordinate external parties to do quarterly and yearly calibration of instruments. To maintain record of cycle time of products To maintain changeover data of products. To verify logbooks from Head of department. Authorized to prevent improper workplace conditions. Authorized for reporting of Hazards, Incident, and accidents and near miss Reporting. Ensuring implementation of effective Sanitation & Hygiene activities at all the levels. B pharmacy

Top Machin mfg company is looking for a 1 Production Engineer 2 QC Engineer Production Planning & Control Supervision of assembly & fabrication processes Quality Assurance & Final Inspection Follow-up on labour job work & material movement . Required Candidate profile Diploma/Degree in Mechanical or Electrical Strong technical & analytical skills Knowledge of engineering drawings & electrical circuits Good communication & team coordination Sheetal 91374 31900

1. Manage & evaluate machine resources to ensure productivity and minimal downtime 2. Oversee a workforce of labors & employees in the manufacturing department 3. Develop & implement production schedules and plans.

Role & responsibilities Develop production schedules, considering factors such as resource availability, production capacity, and customer demand. Monitor and adjust production schedules as needed to meet deadlines and customer requirements. Conduct regular quality checks and address any deviations from quality standards. Identify areas for process improvement and efficiency gains in the production process. Ensure regular safety of operators to promote a culture of safety awareness. Identify areas for process improvement and efficiency gains in the production process. Maintain accurate and up-to-date reports, documentation related to production processes and procedures. Evaluate and optimize resource allocation to maximize productivity. Preferred candidate profile Candidates from Plastic Injection Molding background is only preferred Proven record as per Role Requirement

Lead the team of operations for Diecastings. Experience in Aluminum High Pressure Diecastings production management, quality, Die & Machine maintenance. Work with Shop floor Engineers & HR. Report to MD. Mange 25 staff & 100 workers. Required Candidate profile DME/BE with experience in Die casting process at managerial level. Perks and benefits Accommodation will be provided

Company - Equipment and Machinery manufacturer; Location- Doddaballapura (Bengaluru); High precision, aerospace, engineering industry exp.; Lead and manage all manufacturing operations; Welding , structural, fabrication experience; Age- 40-45 Required Candidate profile production metrics, such as production output, efficiency, and scrap rates, and implement corrective actions; manage a skilled workforce by recruiting, training, and mentoring; Set performance goals;

: Job TitleSenior C++ engineer Corporate TitleVice President LocationPune, India Role Description The C++ lead developer will design and develop application code for APS, in response to business requirements and problem tickets, as a part of the APS development team. Components will be defined and implemented in close collaboration with Treasury business and Treasury IT team. The workflow comprises the delivery of interfaces to/between the existing product instance, production support teams. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Designs, develops, manages and documents C/C++ based software components for the APS backend and Frontend in accordance with requirements, potential frontend integration, functional and technical design documents. Leads technical C/C++teams, making estimations and plannings with Product Owner. Completes and elaborates technical software design (high level design) in accordance with solution(s) standards followed by Architecture team. Participates in design/code reviews and resolve findings in reviews (4 eyes principle) of developed source code Identifies dependencies between software product components, between technical components (such as database tables and master data files), and between applications and interfaces. Assesses and identifies mitigation of risks including those related to high level design, integration, and quality of data. Identifies product integration verifications to be performed based on the integration sequence and relevant dependencies. Determines the impact on test and production environment (if any). Contributes to Level 2 support including problem and root cause analysis Ensures architectural changes (as defined by group architects) are implemented Fixes software defects/bugs Measures and analyzes code for quality Provides development estimates Ensures that all code changes are tracked and recorded through the groups change management process and that development is scheduled and approved Provides release deployments on non production management controlled environments Captures build and deployment notes, develops software product deployment & operating instructions Supports creation of software product training materials, software product user guides, and software product deployment instructions Checks consistency of documents with the respective software product release Collaborates with functional analysts and technical specialists to complete work, as required Designs and implements test cases in collaboration with QA lead including expected results and handle negative test case scenarios utilize and/or develop automation for test cases. Ensures adequate and accurate documentation at various stages of work in accordance with SDLC documentation requirements. Your skills and experience Technical Skills: Excellent knowledge of C++ Excellent knowledge and hands on experience in implementing OOPS concepts. Database TechnologiesOracle, PL/SQL, Liquibase Knowledge of SSL protocol Knowledge of VC++, Microsoft Foundation Classes ( MFC ), Boost, OCI, OpenSSL. Knowledge of Windows Servers scripting, and basic systems administration skills (utilities, commands, editors, basic investigation) Experience of working in a team development environment as well as globally distributed project team Experience in source code management, continuous build and integration technologies and hands-on experience with resp. tools, e.g. GIT, Microsoft Visual Studio. Knowledge of network, system security and compliance practices. Knowledge of Unix/Linux scripting, and basic systems administration skills (utilities, commands, editors, basic investigation) is preferred Knowledge of cloud-based technologies is added advantage Key Attributes Ability to write high quality code according to DB standards Problem solver Dealing with stress and tight deadlines Strong analytical skills Ability to solve production problems Handson contributor We expect a result focused person Keeps pace with technical innovation Proficient written and spoken English. Strong interfacing with other groups (global team), i.e. on the infrastructure, application, business layer is essential. Experience and Education Bachelors Degree from an accredited college or university with a concentration in computer science or software engineering At least 10 years of work experience in IT 5+ years of application C/C++ developer experience 2+ years leadership position How well support you . . . .

: Job TitleClient Integration Corporate TitleAssociate LocationMumbai, India Role Description The Technical Support role is to on-board clients into various Corporate Bank platforms by Providing technical / functional support for End-to-End customer testing, Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Banks organization, and revert with a final response. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers Executing Service Level Agreements and other product-specific documentation requirements with customers Coordinating with the Operations team for smooth start-up of services Manage team and support them on training / Knowledge sharing. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management. Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions. Act as contact person (entry point) for clients (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client. Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer. Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored. Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution. Sending the required set-up forms and verify once received. Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files) Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect. Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with banks systems. Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals. Coordinate the set-up of clients/accounts in production environment. Perform production set-up verification. Perform hand over procedures to Production Management Team Support Penny Testing along with Production Management/Implementation Manager and customers. Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity. Perform server maintenance sanity checks. Coordination of Testing activities with multiple back-end application teams Conduct regular calls with Implementation Managers on regular basis. Support all regions including US/AP/EU in various shift. Raise PKI certificate request and provide the public certificate chain to customers. Receive and validate all signed forms from customers (PKC and CSR confirmation) Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode. Your skills and experience Hands-on experience in Cash / Trade / Custody Application Support Hands-on experience in UNIX Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.) Hands-on experience with Core Java Hands-on experience in Oracle Hands-on experience in Firewall opening & networks. Hands-on experience in various file / message formats Knowledge on various compression, encryption techniques Knowledge on SSL and SSH authentication Knowledge on Web methods How well support you . . . .

Responsibilities: Oversee plant ops & quality conrol Manage production processes Drive lean manufacturing systems Ensure customer satisfaction through engagement Lead team performance & development

PRINCIPAL ACCOUNTABILITIES Production Planning Understand the targets set for sales, variable cost, fixed cost, etc. set for Business Development Draw own functional priorities and participate in the cross functional team to convert these targets to relevant targets for production; Propose PPM targets, PQCD cost, etc. at the beginning of year to ensure EBITDA objectives are met Develop plans to ensure plant profitability in line with the business plan to achieve the PQCD targets spanning across production, ME, purchase and maintenance Conduct discussions with the key customer - Purchase, to finalize material planning for the coming month, identify and provide suggestions for resolution of issues Review and execution Coordinate and seek alignment across functions/ departments such as maintenance, purchase, store, HR, etc. to achieve the set targets Anticipate and resolve escalated issues, remove roadblocks synergies and ensure overall targets are achieved Analyze, consolidate and put up manpower requirements to the HR department Closely monitor early failure report (IFR), inhouse rejection cost (IHR), scrap cost to achieve set targets Team development Participate in recruitment process to identify the right talent across positions within the team Establish individual performance expectations and regularly review individual performance of the team Identify and create development opportunities for team members to enhance functional knowledge Plan for second line development and scale up, provide additional responsibilities for team from time to time QUALIFICATION Minimum Qualification required: Bachelors degree in Chemical Engineering /Chem Technology Paint Technology (Preference will be given B.Tech Chem Tech-Paints) WORK EXPERIENCE Minimum 15-20 years of experience of heading a automotive painting plant (MANDATORY) In-depth knowledge of advance Paint Technology and automotive painting processes Experience of production management of Two- Wheeler Paint Shop is PREFERRED Knowledge of robotic painting process for ABS & Sheet metal components is a MUST Knowledge of P & L concepts of Paint Shop will be ADDED ADVANTAGE

We are seeking a highly skilled Production Engineer / Mechanical Engineer with deep knowledge of SolidWorks Designer to join our team and contribute to the Production and development of Special Purpose Machines (SPM) specifically focused on ultrasonic washing machines. The ideal candidate will possess a strong background in Sheet Metal Fabrication , Piping, Drawing, Reading and Thoroughly understanding mechanical designs, particularly in the realm of SPM and ultrasonic cleaning technology. WHAT IS THE PURPOSE OF YOUR ROLE : -Reducing bottlenecks in mechanical assembly - Preventing CAD-related delays in production - Standardizing processes for new product introductions Core Responsibilities 1. Production Planning & Scheduling: Develop and maintain detailed production schedules for mechanical assembly, machining, and welding operations. Allocate resources (personnel, equipment, materials) to meet weekly/monthly build targets. Track KPIs: On-Time Delivery (OTD) , workstation utilization, and throughput. 2. Production Acceleration Projects: Lead cross-functional projects to reduce assembly time by 15%+ (e.g., jig/fixture design, workflow re-sequencing). Execute rapid prototyping of critical components (tanks, transducers, racks) using SolidWorks. Implement error-proofing (poka-yoke) solutions to eliminate rework delays. 3. SolidWorks Execution: Overlook manufacturing-ready drawings (GD&T, weld symbols, BOMs) for machined/welded parts. Optimize designs for DFM/DFA (Design for Manufacturing/Assembly) to cut costs and build time. Validate tooling/fixture designs in SolidWorks to ensure rapid deployment. 4. Bottleneck Elimination: Identify and resolve mechanical production constraints (e.g., material flow, welding delays, testing backlog). Collaborate with Purchasing to ensure critical parts (transducers, generators, tanks) meet JIT delivery. 5. Process Standardization: Document assembly procedures, work instructions, and QC checkpoints. Train production teams on new processes/tooling to reduce learning curves. Key Responsibilities 1) Managing Shop Floor Production 2) PPAP Activities in Production 3) Scheduling Production to meet desired output timely 4) Cross-Coordination with Design , R&D, Electrical team for production 5) Handling workmen team of 12-15 Members on shop floor with Supervisor 6) Maintaining proper workflow system records 7) Coordinating with Store / Purchase to ensure fulfilment of Raw Material for project 8) Production Planning activities 9) Shop Floor Work Safety Monitor 10) Upkeep with Man power requirement 11) Proper allocation of Workmen for tasks as per requirement 12) Assisting Purchase with Vendor Development 13) Participating in R&D activities with R&D team 14) Installation and Commissioning support OTHER WORK FLOW REQUIREMENT Product Development: Collaborate with cross-functional teams (electrical engineers, software developers, project managers) to ensure cohesive product development. Participate in brainstorming sessions and design reviews. Contribute to the development of new features and enhancements for ultrasonic washing machines. Documentation: Create and maintain comprehensive documentation , including BOMs (Bill of Materials), assembly instructions, and technical specifications. Prepare reports summarizing design progress, test results, and project status. Ensure all documentation is up-to-date and easily accessible. Project Management: Manage multiple projects simultaneously, ensuring timely completion within budget. Track project milestones and deliverables. Communicate project status and updates to stakeholders. Continuous Improvement: Stay updated with the latest advancements in ultrasonic cleaning technology and mechanical design. Implement best practices and innovative solutions to improve product performance and efficiency. Contribute to process improvements within the design and development team. NOTE: The following job will require the candidate to Travel for commissioning , Installation(s) Handling, Vendor Development , Quality Assessments and Other R&D activities within or outside India. Candidate must have Valid Passport. MECHANICAL KNOWHOW Must have knowledge of Sheet Metal Components Must have knowledge of Pneumatics Must have knowledge of Induction Motor Must have knowledge of Cantilever / Overhead Gantry / Transportation / Pick & Place system Must have knowledge of Industrial Filter Units Must have knowledge of Oil Skimmer / Water Level Sensors Must have knowledge of basic Piping / Plumbing / Fluid Dynamics Must have knowledge of Fluid Turbulence , Laminar Flow Must have knowledge of Linear Motion (Linear Actuators, Ball Screw, Cam & Follower) Must have knowledge of Rack & Pinion type motion Must have knowledge of Jigs & Fixtures Must have knowledge of siphon , sheet metal structural tolerance SOFTWARE KNOWHOW Autocad Soliworks (CADD) Proficient with MS Office Knowhow of AI tools would be a bonus

Candidates from 3rd Party Contract Manufacturing (Pharma / Cosmetics Industry), Hands on Experience of Packing liquid lines, GMP & OEE, Manpower Planning and Handling, Production targets achievement with Quality, Team leader and go-getter.

Job Description Job Overview As a Peptides Production Executive, you will be responsible for learning and assisting in the production of peptides according to established protocols and quality standards. This position is designed to provide hands-on training in peptide synthesis, purification, and related processes. Key Responsibilities: Understand and follow standard operating procedures (SOPs) for peptide synthesis. Assist in the preparation of reagents, solutions, and equipment for peptide production. Execute peptide synthesis under the guidance of experienced personnel Learn and perform purification techniques such as HPLC, chromatography, and filtration. Assist in maintaining accurate records of production and testing activities. Follow Good Manufacturing Practices (GMP) and safety guidelines. Learn to operate and maintain peptide production equipment. Report equipment malfunctions or abnormalities promptly. Maintain accurate and detailed records of all production activities. Compile data and assist in preparing production reports. Communicate effectively with team members and supervisors. Contribute to the identification and implementation of process improvements. Provide feedback on procedures to enhance efficiency and quality Attend training sessions to enhance knowledge and skills. Actively participate in professional development opportunities. Experience: Min 2 to 3 Yrs experience in Peptides production department. Preferred candidate profile: Basic understanding of peptide synthesis principles is a plus. Strong attention to detail and commitment to quality. Ability to work in a team-oriented environment. Good communication and interpersonal skills. Willingness to learn and adapt to new processes. Responsibilities Qualifications Masters/Bachelors degree in Chemistry or a related field.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Change Practice SME. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Change Practice SME. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Health and Welfare (HW). Experience5-8 Years.