Product Trainer

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.
Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

You can find full press coverage at https://kore.ai/press/

Position Overview

We are seeking a Senior Product Trainer to be a key technical expert on our AI platform. In this role, you will develop and deliver clear, in-depth training to our customers and implementation partners. The ideal candidate will have a strong technical background in AI/ML and AI Agents, preferably gained from hands-on experience with platforms in the customer service, process automation, or workplace automation sectors. You will leverage this specialized background to translate complex product capabilities into practical knowledge, ensuring users understand not just what our product does, but how and why it works.

Key Responsibilities

• 
  Achieve Deep Product Mastery: Develop a hands-on, expert-level understanding of our entire AI platform, including its architecture, core models, and advanced configuration options.
• Deliver Expert-Level Training: Lead engaging and highly technical training sessions for customers and mplementation partners. Your training must go beyond surface-level features to cover architectural concepts, implementation best practices, and troubleshooting.
• Clarify the 'How' and 'Why': Master the ability to answer challenging, in-depth questions from technical audiences. Your primary goal is to build user confidence and self-sufficiency.
• Develop Technical Competency: Design and deliver a curriculum focused on practical application and deep technical understanding, utilizing hands-on labs, expert-led demonstrations, and in-depth workshops.
• Be the Voice of the User: Collaborate with Product and Engineering teams, providing them with direct feedback from the field to influence product improvements and documentation.

Must Have Skills

• 
  Required: 5 to 8+ years of experience in a product training for customers and/or partners
• Demonstrated ability to dive deep into complex technical topics and explain them with clarity and authority to varied audiences.
• A natural curiosity for understanding how technology works "under the hood" and an ability to articulate those workings to others.
• Exceptional presentation and communication skills, with a proven talent for making complex subjects understandable and engaging.
• Experience in a B2B SaaS environment, comfortable with the demands of enterprise-level customers and partners.

Preferred Qualifications

• 
  Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience in a role that required training or enabling implementation partners.
• Familiarity with Learning Management Systems (LMS).