Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ POSITION / TITLE: QA Lead POSITION SUMMARY: As a QA Automation Technical Lead for the Agent-Platform product at Kore.ai, you will be responsible for driving the end-to-end test automation strategy to ensure a high-quality and reliable enterprise-grade AI platform. You will lead a team of automation engineers and collaborate with cross-functional teams to validate complex features, services, and workflows at scale. LOCATION: Hyderabad (Work from Office) RESPONSIBILITIES: Begin with leading the daily QA stand-up, assigning priorities, removing blockers, and mentoring the team on test automation practices. Define and continuously evolve the automation strategy for web, API and data validation across our products. Drive the design, implementation, and maintenance of scalable test automation frameworks in Python and open-source tools such as Selenium and Behave. Lead test coverage and BDD test development with tools like Behave, ensuring reliable and maintainable tests. Collaborate closely with developers, product managers, and DevOps teams to integrate automated tests into CI/CD pipelines (Jenkins, Git). Perform code reviews, monitor test effectiveness, and ensure tests are consistently delivering accurate feedback on release readiness. Analyze failed test results, troubleshoot regressions, and proactively address quality risks in early development stages. Stay on top of emerging trends in QA, AI/ML testing, and generative automation tools to enhance the QA tech stack. Contribute to strategic quality initiatives such as test data management, environment stability, and performance validation. SKILLS REQUIRED: Minimum 7–8 years of experience in test automation, including 2 years of hands-on experience guiding or coordinating test automation efforts within a team Strong hands-on experience with Python, Selenium WebDriver, and API testing tools. Proficiency in BDD using Cucumber and test execution frameworks like pytest. Experience in designing test automation strategies for large-scale platforms with CI/CD pipelines (Jenkins, Git). Ability to troubleshoot complex systems, isolate automation failures, and mentor junior engineers. Familiarity with test reporting, test data generation, and defect lifecycle management. Excellent communication and collaboration skills to work with cross-functional product and engineering teams. Familiarity with AI/ML concepts and their validation, including model inference testing and chatbot workflows, is a plus EDUCATION QUALIFICATION: Bachelor’s in engineering or Master’s in computer applications Technologies We Use Python, Selenium, Cucumber, Behave, Jenkins, Git, Postman, JIRA, MongoDB (for test data), Cloud platforms (AWS preferred) Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.

About Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.com/press/ POSITION SUMMARY: We are looking for a Customer Success Operations professional with experience supporting international customers and customer-facing teams. This is a strategic and hands-on role where you'll work closely with the CS team to streamline workflows, manage customer-impacting issues, and help scale operational excellence through tools, data, and process optimization. LOCATION: Hyderabad (we are working from office) RESPONSIBILITIES: Own and manage internal customer issue and escalation workflows across cross-functional teams Collaborate closely with CSMs and regional leaders supporting international enterprise accounts Collaborate closely with Professional Services, Product, and Support Teams to gain a 360-degree view of the customer operational challenges of our products and platform Actively review support tickets and proactively work with customers/CSM’s/CSD’s on critical/Priority support issues/blockers and understand the business impact Create and maintain SOPs, operational playbooks, and enablement documentation Track and analyze key customer success metrics (e.g., health scores, NRR, C-SAT) Administer and optimize CS tooling (e.g., Gainsight, Salesforce, Zendesk) Build reports, dashboards, and automation to increase operational efficiency Partner with Product, Engineering, and Support to ensure timely resolution of escalations Contribute to onboarding, training, and enablement of new CSMs and CS programs QUALIFICATIONS / SKILLS REQUIRED: 2–4 years of experience in Customer Success, Program management roles, Revenue/Business Ops, or related roles Strong process orientation and experience working with international enterprise customers Familiarity with CS tools (Gainsight, Salesforce, Zendesk, Smart Sheets etc.) Comfortable analyzing data and building reports to support CS insights Experience working in SaaS / B2B environments, especially in the CX/EX/AI domain Required to work in night shift timings (4PM to 1AM IST) Extremely well-organized and analytical with an ability to work well under pressure Strong team player as well as a proactive individual contributor Excellent written and verbal communication skills Ability to grasp technical concepts and communicate to customers in a simple manner Excellent interpersonal skills GOOD TO HAVE: Proficiency in documentation, stakeholder coordination, and internal systems like Confluence, Jira, or Asana WHAT YOU’LL GET: Competitive salary Fun-filled work culture Equal employment opportunities Opportunity to grow with a pre-IPO Global SaaS Company driving AI innovation

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. JOB DESCRIPTION We are looking for - A Marketing Operations professional with experience of engaging with equivalent VP and C Level Executives. Deep understanding of marketing automation and campaign management with the ability to run a mass surgical emails campaigns. RESPONSIBILITIES  Database Building: Responsible for building databases for the Europe, North America, and APAC regions, including adding ICP (Ideal Customer Profile) contacts based on product fitment across these regions.  CRM Database Hygiene: Ensuring the cleanliness and accuracy of the CRM database through regular maintenance and updates. Conducting various data mining projects to extract valuable insights and improve data quality. EXPERIENCE REQUIRED 3 - 8 years of Marketing Operations experience MUST HAVE HubSpot Administration. Strong communication skills. Proven creative problem-solving approach and strong analytical skills Experience working in the North America Market (Experience in SAAS/CX/EX Space) A strong understanding of both the Marketing & the Sales Funnel. Open to work in UK Shift timings (2 to 11 PM) Proficiency with Hubspot or other tools such as 6Sense, Outreach.io, Loom, Orum etc EDUCATION QUALIFICATION Bachelor’s or master’s in business administration or equivalent. Why Join Us? At Kore.ai, you won’t be maintaining quality for conventional software—you’ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world’s leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.

About Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.com/press/ POSITION SUMMARY: We are looking for a Customer Success Operations professional with experience supporting international customers and customer-facing teams. This is a strategic and hands-on role where you'll work closely with the CS team to streamline workflows, manage customer-impacting issues, and help scale operational excellence through tools, data, and process optimization. LOCATION: Hyderabad (we are working from office) RESPONSIBILITIES: Own and manage internal customer issue and escalation workflows across cross-functional teams Collaborate closely with CSMs and regional leaders supporting international enterprise accounts Collaborate closely with Professional Services, Product, and Support Teams to gain a 360-degree view of the customer operational challenges of our products and platform Actively review support tickets and proactively work with customers/CSM’s/CSD’s on critical/Priority support issues/blockers and understand the business impact Create and maintain SOPs, operational playbooks, and enablement documentation Track and analyze key customer success metrics (e.g., health scores, NRR, C-SAT) Administer and optimize CS tooling (e.g., Gainsight, Salesforce, Zendesk) Build reports, dashboards, and automation to increase operational efficiency Partner with Product, Engineering, and Support to ensure timely resolution of escalations Contribute to onboarding, training, and enablement of new CSMs and CS programs QUALIFICATIONS / SKILLS REQUIRED: 2–4 years of experience in Customer Success, Program management roles, Revenue/Business Ops, or related roles Strong process orientation and experience working with international enterprise customers Familiarity with CS tools (Gainsight, Salesforce, Zendesk, Smart Sheets etc.) Comfortable analyzing data and building reports to support CS insights Experience working in SaaS / B2B environments, especially in the CX/EX/AI domain Required to work in night shift timings (4PM to 1AM IST) Extremely well-organized and analytical with an ability to work well under pressure Strong team player as well as a proactive individual contributor Excellent written and verbal communication skills Ability to grasp technical concepts and communicate to customers in a simple manner Excellent interpersonal skills GOOD TO HAVE: Proficiency in documentation, stakeholder coordination, and internal systems like Confluence, Jira, or Asana WHAT YOU’LL GET: Competitive salary Fun-filled work culture Equal employment opportunities Opportunity to grow with a pre-IPO Global SaaS Company driving AI innovation

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations and customer experiences. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Voice AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. About the Role We are seeking a visionary Director/VP of Product Management for Analytics to lead the development of next-generation analytics and insights capabilities across our agentic AI platform. This role requires someone who can think beyond traditional product analytics to create revolutionary frameworks for understanding how enterprises build, deploy, and optimize agentic applications at scale. Key Responsibilities Platform Analytics Strategy Cross-Product Analytics Vision : Define and execute a comprehensive analytics strategy that spans all product streams within the agentic AI platform Usage Intelligence : Drive deep insights into how enterprises use the platform to build, deploy, and manage their agentic applications Performance Analytics : Develop sophisticated metrics and dashboards that reveal platform performance, agent effectiveness, and user engagement patterns Predictive Insights : Implement AI-driven analytics that can predict usage patterns, identify optimization opportunities, and anticipate platform needs Product Innovation & Development Next-Gen Analytics Products : Lead the development of innovative analytics products that provide unprecedented visibility into agentic AI system performance Real-Time Intelligence : Design and deliver real-time analytics capabilities that enable enterprises to monitor and optimize their agent deployments continuously Custom Analytics Solutions : Create flexible analytics frameworks that can adapt to diverse enterprise use cases and vertical-specific requirements Self-Service Analytics : Build intuitive self-service analytics tools that empower business users to derive insights without technical expertise Cross-Functional Leadership Product Portfolio Integration : Ensure seamless analytics integration across all product streams, creating unified insights and reporting Data Strategy Alignment : Collaborate with engineering, data science, and platform teams to establish robust data collection and processing strategies Customer-Centric Development : Work closely with customer success and sales teams to understand analytics needs and translate them into product requirements Research & Innovation : Stay ahead of analytics trends in AI/ML, agentic systems, and enterprise software to drive continuous innovation Business Impact & Growth Revenue Enablement : Develop analytics capabilities that directly support customer acquisition, retention, and expansion Competitive Differentiation : Create analytics features that establish Kore.ai as the leader in agentic AI platform intelligence Market Expansion : Identify new market opportunities through analytics insights and customer behavior patterns ROI Demonstration : Build tools that help customers quantify and communicate the value of their agentic AI investments Required Qualification 12+ years of product management experience with 5+ years in analytics, data products, or business intelligence Proven track record leading analytics product development for enterprise software platforms Deep understanding of modern analytics architectures, data pipelines, and visualization technologies Experience with AI/ML analytics, model performance monitoring, or conversational AI metrics Strong background in B2B SaaS product management with enterprise customers Experience managing cross-functional teams and complex product portfolios Data-driven decision making with ability to translate complex technical concepts into business value Preferred Qualifications Experience with agentic AI systems, LLM analytics, or conversational AI platforms Background in enterprise AI transformation or digital workplace analytics Knowledge of modern data stack technologies (Snowflake, Databricks, etc.) Experience with product-led growth strategies and analytics Understanding of AI governance, compliance, and explainability requirements MBA or advanced degree in engineering, data science, or related field What Sets You Apart First-Principles Thinking: Ability to reimagine analytics for agentic AI systems rather than applying traditional approaches Strategic Vision: Capability to see beyond current analytics paradigms to anticipate future enterprise needs Technical Depth: Strong understanding of both the technical and business aspects of analytics products Customer Obsession: Passion for understanding customer workflows and translating insights into product improvements Innovation Mindset: Excitement about creating entirely new categories of analytics products Curiosity & Research Orientation: Continuous learning approach to stay ahead of rapidly evolving AI and analytics landscapes Leadership & Team Management Lead and mentor a team of product managers, data analysts, and UX researchers Establish product development processes that enable rapid innovation while maintaining quality Foster a culture of experimentation, learning, and customer-centricity Collaborate effectively with engineering leaders to balance innovation with technical feasibility Why Join Us? As Director/VP of Product Management for Analytics at Kore.ai, you'll have the unique opportunity to define how enterprises understand and optimize their agentic AI investments. You'll be building not just analytics products, but the intelligence layer that enables the next generation of AI-driven business transformation. Your work will directly impact how the world's leading organizations measure, understand, and improve their AI initiatives, setting new standards for analytics in the agentic AI era. Join us in creating the future of enterprise AI intelligence and analytics. Education Bachelor's degree in Engineering, Computer Science, Business, or related field MBA or advanced degree preferred

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE: Software Engineer/Senior Software Engineer As a Product Support Specialist at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. RESPONSIBILITIES: Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. Ensure a defined Service Level Agreement is followed for appropriate tickets. Handle screen-sharing web conference calls customers for remote diagnostics and triage of reported issues. Document problems and their solutions accurately in knowledge base articles. Provide customer support for all product lines of Kore.ai. Work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks. Adapt to support shift and schedule defined by the leadership. EXPERIENCE REQURIED: 2-6 years’ experience. MUST HAVE SKILLS Relevant experience in delivering customer support for a web or mobile application-based product. Ability to track and resolve support issues as per SLA. Ability to implement product features and sanity test defect fixes, and documenting results. Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks. Ability to gather information systematically and efficiently in order to perform Root Cause Analysis. Ability to analyze logs for effective troubleshooting. Ability to program in at least one programming language. Ability to work with at least one ticket tracking tool. Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. Ability to handle customer problems and inquiries via email, chat, and phone Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. Ability to work as per set priorities by the manager/ lead. Ability to show empathy to customers and adapt to difficult and unfavorable situations. Ability to escalate matters at the right time to the right stakeholders. Ability to adapt to working in shifts as required. Ability to be a good team player and treat all team members – peers, juniors, and seniors with respect. You will work from our India operations office located in Hyderabad, Telangana. Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. GOOD TO HAVE SKILLS Previous working knowledge of Node.js, HTML, and CSS. Basic understanding of Linux. Basic working knowledge of tools like Postman and API testing Knowledge of web and application servers. Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, Visual Studio Code. ITIL Fundamentals or above a strong plus Knowledge of other global languages Basic Java/Scripting knowledge. Knowledge of web and mobile based enterprise applications. Knowledge of Web Services, API's (Functionality), SDK's and tools usage like the Postman, VS Code, etc. Basic Knowledge of Node.js, Browser Console/DevTools [Eg: https://developer.chrome.com/docs/devtools/] Ability to articulate and summarize complex issues both verbally and in writing. Basic Java/Scripting knowledge- basic coding and ability to read and understand. EDUCATIONAL QUALIFICATION Any graduation degree (Technical degree like Computer Science, MCA, Electronics etc. preferred) and above.

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE: Software Engineer/Senior Software Engineer As a Product Support Specialist at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. RESPONSIBILITIES: Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. Ensure a defined Service Level Agreement is followed for appropriate tickets. Handle screen-sharing web conference calls customers for remote diagnostics and triage of reported issues. Document problems and their solutions accurately in knowledge base articles. Provide customer support for all product lines of Kore.ai. Work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks. Adapt to support shift and schedule defined by the leadership. EXPERIENCE REQURIED: 2-6 years’ experience. MUST HAVE SKILLS Relevant experience in delivering customer support for a web or mobile application-based product. Ability to track and resolve support issues as per SLA. Ability to implement product features and sanity test defect fixes, and documenting results. Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks. Ability to gather information systematically and efficiently in order to perform Root Cause Analysis. Ability to analyze logs for effective troubleshooting. Ability to program in at least one programming language. Ability to work with at least one ticket tracking tool. Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. Ability to handle customer problems and inquiries via email, chat, and phone Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. Ability to work as per set priorities by the manager/ lead. Ability to show empathy to customers and adapt to difficult and unfavorable situations. Ability to escalate matters at the right time to the right stakeholders. Ability to adapt to working in shifts as required. Ability to be a good team player and treat all team members – peers, juniors, and seniors with respect. You will work from our India operations office located in Hyderabad, Telangana. Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. GOOD TO HAVE SKILLS Previous working knowledge of Node.js, HTML, and CSS. Basic understanding of Linux. Basic working knowledge of tools like Postman and API testing Knowledge of web and application servers. Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, Visual Studio Code. ITIL Fundamentals or above a strong plus Knowledge of other global languages Basic Java/Scripting knowledge. Knowledge of web and mobile based enterprise applications. Knowledge of Web Services, API's (Functionality), SDK's and tools usage like the Postman, VS Code, etc. Basic Knowledge of Node.js, Browser Console/DevTools [Eg: https://developer.chrome.com/docs/devtools/] Ability to articulate and summarize complex issues both verbally and in writing. Basic Java/Scripting knowledge- basic coding and ability to read and understand. EDUCATIONAL QUALIFICATION Any graduation degree (Technical degree like Computer Science, MCA, Electronics etc. preferred) and above.