Product Trainer

IntouchCX

1 - 5 years

3 - 7 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

analytical skills graphic designing process training time management training need analysis content writing customer service production associate ms office performance monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners engagement, knowledge, skills, and efficiency
As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlinesMaintain a repository of recommended answersAssist in creating training materialPrepare worksheets and other job aids for associates reference
Coach trainees and agents in language and sales techniques and strategiesCreate content for stakeholders/clientsConduct training sessions for associatesConduct Sale driver analysis from a Sales and soft skills perspectiveAnalyze knowledge gaps with SMEs and QAsReview and improve training content
Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoringSupport production associates on a real-time basis Collate chats for future referencePerform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps
Conduct tests/assessments before and after the training interventionsParticipate in calibration meetings (internal and external)Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher trainingBroadcast the updates to the floorConduct small group training sessions
Conduct chat readout sessions for the associatesRecommend corrective and refresher courses to be assigned based on associates performance on the floorParticipate in weekly business reviews and provide input as asked forRoll out knowledge checks once a monthCommunicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures
As Product Trainer, You Have Minimum Educational Requirement High School graduateMinimum of one years worth of process training experience or equivalent teaching/coaching experienceExperience in the markets, customer service, and sales/ consumer?exceptional time management, organizational, and prioritization skills to complete work promptlyExpert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage
Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary

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