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Product Support Lead

Product Support Lead

Bitespeed

3 - 7 years

8 - 12 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

postman api javascript sql postman api testing product support software testing manual testing production support software services web debugging technical support test engineering ui saas incident management application support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll do

Lead our product support team and handle technical/product issues.

Set up systems to log, categorize, and route bugs and feature requests to the product team.

Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.

Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product.

Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues.

What makes you a good fit

You care about creating a software service experience that parallels a Michelin star Italian restaurant.

Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).

You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.

You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

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Product Support Lead