Product Support Lead

About BiteSpeed

Sequoia-backed SaaS startup

3000+ e-commerce brands

Check out more about us here -

We’ve had some solid investors back us

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

  https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

  https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

  https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

highest level of support

grown 10X over the past year

What you’ll do

• Lead and mentor

  our product support team, helping them grow and deliver top-tier service.

• Set up systems to

  log, categorize, and route bugs and feature requests

  to the product team — ensuring nothing slips through the cracks.

• Build and refine

  process frameworks

  that make support faster, smarter, and more delightful.

• Review customer screen recordings to spot

  UI/UX roadblocks

  and share actionable, structured feedback.

• Work directly with e-commerce founders in

  50+ countries

  , helping them get the most out of our product.

• Use tools like

  SQL, JavaScript, Postman, and browser dev tools

  to debug and support product issues — and teach your team to do the same.

What makes you a good fit

• You're obsessed with creating a software

  service experience that parallels a Michelin star Italian restaurant.

• You've led or helped scale a

  team at an early-stage SaaS startup

  , and have the battle scars to prove it.

• You have a deep understanding of

  SQL, JavaScript, Postman API testing

  and

  web debugging/analytics

  , and you love simplifying complex problems.

• You geek out over building

  repeatable processes

  and driving operational excellence.

• You have a

  genuine interest in conversations

  with people from different backgrounds — you’re as curious about their stories as you are about their bugs.

Salary and Location

Location:

Expected CTC:

Our Way Of Life

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance -

  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites -

  Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership -

  All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development -

  We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.

• Salary In Advance -

  Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

drop a personal note

Refer them to us

For any queries feel free to write to talent@bitespeed.co.