Product Support Engineer - (Spanish/ French)

As a member of the Access Control and Video Solutions (ACVS) team at Johnson Controls International, you will be providing high-quality and innovative technical support to our customers and install bases. Your responsibilities will include handling technical issues through various remote support channels, such as phone, email, and chat. You will also be involved in configuration, commissioning, and installation services, including fault findings and firmware/software upgrades, in collaboration with SI/channel partners and field engineers. To qualify for this role, you must hold a Bachelor's degree in Engineering or a related Technical field from a reputable institution, along with 3-5 years of experience supporting electronic products or IT solutions. Your expertise should cover troubleshooting hardware/software and networking equipment, as well as a solid understanding of electronics, software, hardware, databases, and networking principles. Additionally, you should have a certification such as CCNA, CCNP, CompTIA Network+, or Red Hat, and be proficient in English with a minimum of C1 level proficiency in either Spanish or French. Your role will also involve utilizing remote desktop sharing tools and CRM systems such as Salesforce.com. In this position, you will be responsible for providing product support to field engineers, documenting technical issues accurately, and entering all problems into the database for tracking and resolution. You will also receive technical training and participate in technical services as needed, ensuring all activities align with quality procedures and regulations. The ideal candidate will possess excellent problem-solving, decision-making, and communication skills, along with the ability to work effectively in a global support role. If you are looking for a challenging role that involves technical support, training, and services within the security industry, this position may be a great fit for you.,