Product Support Engineer (PSE) (H/F)

Job Description

SAFRAN LANDING SYSTEMS recrute : Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, régional et d'affaires ainsi que dans le domaine militaire, Safran Landing Systems équipe plus de 35 000 aéronefs et ses équipements effectuent plus de 100 000 atterrissages quotidiens. Descriptif mission Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team. This role will report to the Product Support Engineering Manager within the Customer Services Department. This is a key role in supporting internal and external customers, with associated activities to improve the flexibility of Safran Landing Systems' offerings and speed to provide solutions to our customers. You will be involved in the development of On-wing repair schemes, responsible for the management of Technical Events and for communication of technical information to the customer via our Customer Support Network. Communication can range from answering queries verbally or in writing through to presenting solution development to an Airframer or Airline(s). Additional Description: Technical Liaison, Engineering Support & Incident management Technical Support to Airframers/Customer Service Centers/Airlines Customer invoicing for technical support activities Maintaining performance indicators for the technical support activities Program management support Support Engineering, Technical Data & Systems Management Spares Engineering Support to Technical Publications compilation and review (CMM/SB/SIL) Assessment of product performance: Reliability, Maintainability & Supportability Life management analysis for continued airworthiness Development of Customer Training SAFRAN LANDING SYSTEMS recherche : The selected candidate must have an Engineering related Degree in Mechanical and/or Hydraulic Systems Engineering and /or experience in a relevant industrial environment. An understanding of Airworthiness regulations and of working in a highly regulated environment Knowledge of aircraft and landing gear components and systems operations. Must be customer-focused and demonstrate excellent problem solving, communication and team working skills with the ability to influence others. Knowledge of customers and Airframer specific requirements would be beneficial. Strong technical background together with good data analysis/manipulation, report writing and presentation skills Strong computer skills including Microsoft Office suite (Outlook, Excel, Word and PowerPoint) Excellent spoken and written English communication skills Solid leadership and interpersonal skills Résumé : Référence : 2025159267 Ajax - Canada (région non définie) CDI 2025-05-27 5 à 10 ans d'expérience