Product Support Consultant

Zycus is seeking MBA graduates specializing in supply chain and operations to join as Product Support Consultant / Analyst TAM. You will be an integral part of a Project / Technical Account Management team, providing analytical and solution-oriented services to Fortune 500 clients. Your responsibilities will include working with global customers to implement Zycus" AI-driven procurement solution. As a Product Support Consultant / TAM Analyst at Zycus, you will collaborate with customers to understand their Zycus application configurations and usage patterns, offer training on new releases, proactively address customer issues, and manage change and service requests. You will analyze customer tickets to identify recurring patterns and work towards permanent solutions. Additionally, you will be involved in various aspects of maintaining customer implementations, ensuring timely deliverables, efficiency, issue resolution, and customer satisfaction. To excel in this role, you should possess an MBA in Supply Chain and Operations, have 2-5 years of experience, be willing to work in 24 X 7 shifts, and exhibit excellent written and oral communication skills. A flexible and enthusiastic approach to work, a strong desire to learn new tools and techniques, collaboration skills, multitasking abilities, and a focus on prioritization are essential. Technical proficiency in Zycus products configuration, Incident Management Tools, MS-Excel, etc., is required. You will be expected to provide a strong technical understanding of Zycus" product, discussing and demonstrating its configuration to meet customers" business needs effectively. This role is available in Mumbai, Bangalore, and Pune, offering you the opportunity to work in a global team and interact with customers worldwide. Zycus emphasizes continuous learning and career growth, enabling employees to transition between roles and functions within the organization. As part of a Cloud SaaS company, you will be exposed to cutting-edge technologies like ML and AI, contributing to a market-leading procurement software suite. Your work at Zycus will empower you to make a tangible impact on the product and turn your ideas into reality, regardless of your experience level. Join Zycus to embark on your #CognitiveProcurement journey and unleash your potential as you contribute to meaningful innovation and growth.,