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Product Reliability Owner

0 years

2 - 3 Lacs

Hyderābād

Posted:1 week ago| Platform:

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Skills Required

reliability logic chat connect stability engineering management monitoring efficiency auditing planning testing risk automation addition metrics development support routing sip design documentation research devops security learning analytics collaboration

Work Mode

On-site

Job Type

Part Time

Job Description

Contact Technologies uses advanced logic and custom applications to allow any Apple customer via voice, chat or email to connect with Apple through a personalized, high-touch experience. As a Product Reliability Owner, you will be responsible for the process of improving and maintaining the stability and reliability of the production environment using standard processes of Operational Perfection across multiple applications in the Contact Center. Description As a Product Reliability Owner, you will be responsible for the following areas: Production Readiness - Work with Engineering on Product Roadmap, Change Management, Operational Perfection Monitoring - Ensure monitoring accurately captures all production incidents Efficiency & Resiliency - Review incident inflow to understand what drives issues, traffic diversion processes, log auditing Capacity Planning - Load testing, risk register, mitigation plans Tools & Automation - Handle existing tools, and look for opportunities to use automation to be more effective and efficient. In addition, you will define objectives and key results and use metrics to measure your impact. You will work with and influence multiple teams, including development, production support, business teams, and other technical and non-technical teams within Apple. Your goal is to ensure an efficient, reliable process from development to production to allow our business teams to continue to provide the greatest customer experience. Minimum Qualifications Experience in Contact Center Voice infrastructure, Genesys Routing, SIP Experience in Contact Center application design/development Experience in large enterprise & global engineering, development and support Excellent verbal and documentation skills (Able to communicate with more non-technical business users) Good analytical skills and ability to research and present findings Good knowledge of DevOps principles and standard processes Good knowledge of security standard processes Experience in Machine Learning and predictive analytics Strong teammate with excellent collaboration skills Pro-active and able to work independently Attention to detail Preferred Qualifications Bachelor’s degree or equivalent work experience Submit CV

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Computers and Electronics Manufacturing

Cupertino California

10001 Employees

238 Jobs

    Key People

  • Tim Cook

    CEO

  • Luca Maestri

    CFO

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