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1.0 - 3.0 years
3 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations) Experience: 1-3 Years
Posted 3 weeks ago
10.0 - 19.0 years
10 - 11 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 3 weeks ago
2.0 - 7.0 years
5 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 3 weeks ago
3.0 - 11.0 years
8 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 3 weeks ago
2.0 - 4.0 years
8 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
BOSTON SCIENTIFIC Boston Scientific Boston Scientific is transforming lives through innovative medical solutions. In doing so, we are at the forefront of the medical technology industry and are constantly developing it further. At Boston Scientific, we want to give you the opportunity to use everything you ve got by working in teams of diverse and high-performing people and tackling some of the most important challenges in the healthcare industry. We ll nurture your skills and your career. Start your career at Boston Scientific as Therapy Specialist Watchman (m/f/d) - Munich Area Key Responsibilities Identify key accounts, health care professionals, and business issues that have the greatest effect on use of company products by meeting with existing and potential customers. Classify their clinical needs, goals, and constraints related to patient care. Determine where our therapies can assist in providing a comprehensive healthcare solution Identify key referral networks for the WATCHMAN therapy, mapping the patient pathway and prioritize the most impactful one among Electrophysiologists, Gastroenterologists, Nephrologists, Neurologist, Interventional Cardiologists etc. up to Primary Care Physicians Ensures increasing numbers of patient treatment and clinical success through the education and training of stakeholders involved in patient identification and referral Develop and enhance these relationships through therapy awareness activities, routine customer visits, product demonstrations, educational programs, procedural observation, trade show participation and problem resolution Develop and continually enhance relationships with administrative hospital personnel (e.g. casual conversation, meetings, participation in conferences) to gain knowledge on unique hospital business dynamics and to identify key decision makers Educate physicians and AHPs on the merits and proper clinical usage of company products by giving presentations and demonstrations Develops action plans (i.e. weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager and Account Manager / Clinical Sales Rep to help the organization achieve its annual sales goals Meets with existing and potential referring networks by traveling (in an automobile or airplane) to identify their needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals Works in close cooperation with the sales teams in developing and maintaining working relationships with the stakeholders in the target accounts Quality Systems Requirements In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. For those individuals that supervise others, the following statements are applicable: Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. Establishes and promotes a work environment that supports the Quality Policy and Quality System. Your Background Required 2 to 4 years proven experience in sales management, in Pharma industry Experience in EMEA roles and knowledge about the country healthcare systems where is operating (ie. Germany, France, UK, Italy, Spain) Additional experience in MedTech industry in Sales, Business Development or Market Access / Health Economics roles is welcome Functional Knowledge Requires in-depth conceptual, practical and technical and/or functional knowledge of principles and theories in own job function and general understanding of related job functions Has experience in applying this knowledge in a variety of situations to accomplish work Business Experience Applies understanding of key business drivers in the context of the organizations industry and how closely related teams integrate with others to accomplish their objectives and drive efficiencies Leadership Supports team members by setting an example, coaching and providing feedback and guidance May lead small projects or project steps with manageable risks and resource requirements Problem Solving Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy to propose alternatives understanding their impact on the business or apply judgment based on experience to develop new solutions Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems Impact Impacts quality and effectiveness of customer, operational, project/program or service activities within own team and other related teams Exerts some influence on the overall objectives and long-range goals of the organization Interactions (and Communications) Exchanges complex information with others, potentially guiding and persuading others Regularly participates in discussions and presentations in small, cross-functional meetings, logically presenting information to convey key messages YOUR BENEFITS Start: At our "Welcome Day" you get the chance to get to know your new colleagues better Impact: You contribute to improving people s lives Flexibility: You work 100% remotly and manage your own working hours Development & Growth: We make it happen trough mentoring, training, and continuous feedback Diversity & Equity: Lived reality with the option to participate in various ERGs which target several diversity groups Company Car: With our company car you keep rolling - professionally as well as privately Together successful: AS ONE we achieve success, promote strengths, and master challenges Our values: Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance If youre up for a new challenge and would like to become a valuable team member at Boston Scientific, then don t hesitate and apply online with your complete application documents, including your notice period and salary expectations. We look forward to getting to know you! Boston Scientific Medizintechnik GmbH | Human Resources | Codrina Schech I Klaus-Bungert-Stra e 8 | 40468 D sseldorf | www.bostonscientific.de Our career site: Jobs at Boston Scientific #LI-Remote
Posted 3 weeks ago
3.0 - 7.0 years
4 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Responsibilities Key Deliverables As the Deputy Manager - Engine Assembly for Mahindra Mahindra Ltd within the Farm Division, your key responsibilities will include: Oversee the entire engine assembly process, ensuring adherence to production schedules and quality standards. Lead and mentor a team of production staff, cultivating a culture of continuous improvement and operational excellence. Develop and implement efficient manufacturing processes to optimise workflow and reduce production costs. Collaborate with cross-functional teams, including design, quality assurance, and supply chain management, to identify areas for enhancement and innovation. Conduct regular inspections and audits of the assembly line to ensure compliance with safety regulations and organisational policies. Prepare and present detailed reports on production metrics, identifying trends and recommending corrective actions as necessary. Champion the use of lean manufacturing techniques to drive improvements in productivity and quality while reducing waste. Engage with stakeholders on projects aimed at enhancing both product quality and operational efficiency. Preferred Industries Manufacturing Education Qualification The ideal candidate for the Deputy Manager - Engine Assembly position will possess the following educational qualifications: Bachelor of Engineering (BE) or Bachelor of Technology (BTech) degree in Mechanical or a related field. A strong academic background demonstrating commitment to learning and professional development within the engineering discipline. Additional certifications in Lean Manufacturing, Six Sigma, or any relevant technical qualifications will be considered advantageous. General Experience A successful applicant will have a general experience level of: 3 to 7 years of relevant hands-on experience in a manufacturing or assembly environment. Proven track record of managing teams and leading operational projects in engine manufacturing or similar industries. Experience in implementing process improvements and fostering a collaborative team dynamic to achieve operational targets. Understanding of production metrics and the ability to use data-driven approaches to enhance productivity and quality. Critical Experience The critical experience required for the Deputy Manager - Engine Assembly role encompasses a range of competencies: High level of proficiency in strategic business orientation, with a strong capability to anticipate and leverage business opportunities. Demonstrated leadership through sustainability, with expertise in strategizing around key sustainability drivers and stakeholder focus. Innovation-led transformation experience, including idea orientation and the ability to act as a change catalyst within the organisation. Effective project management skills, with a passion for quality and accountability for achieving results through disciplined execution. Capacity to develop human capital by fostering team development, entrepreneurial engagement, and appreciating workplace diversity.
Posted 3 weeks ago
0.0 - 2.0 years
2 Lacs
Gurugram
Work from Office
Job Purpose: To negotiate, procure medicines . Job Responsibilities: To Internalizing the S.O.P. Selection of good quality product. To receive the quotation from different company. As per doctor requirements check the comparative rates. Procurement of medicine. Negotiation for scheme with supplier/manufacture.. Purchase order approval. Preparing shift rota for staff. Recruitment of new pharmacist. Train the new staff. Supervision on present staff. Train the student - for internship. Leading pharmacy committee. Attending the M.R.for new molecule & new brand. Audit of medicines at nursing station for their expiry &storage condition. Training programmed on medication safety for concerned staff. Assisting assistant pharmacist in routine work whenever required. Second check on gate pass. Physical stock taking of medicine quarterly. To take rounds in the Wards to check for the JCIA Compliance. Candidate Requirements: Technical Skill: Good knowledge of medicine. Procurement of the medicine & Complete management of pharmacy. Verbal Ability/Communication Skill Numerical Ability: To handle the Medicine as well as the cash and to compare the rates. Problem Solving/Decision Making
Posted 3 weeks ago
1.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automat
Posted 3 weeks ago
4.0 - 10.0 years
10 - 11 Lacs
Arcot, Chennai
Work from Office
Job Description Plan, write & execute test cases for the requirements provided. Ensure 100% test coverage for all functionality & feature sets to be tested. Thorough documentation of the tests performed & defects logged. Retesting defects to closure. Participating in requirement gathering sessions to understand the functionality & customer expectations better. Come up with innovative ways to test a system for offering the best quality product to the customer. Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices. Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Work closely with the business analyst & the customer to understand the business need & ensure that the solutions developed are in line with their vision. Qualifications Degree
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Responsibilities & Key Deliverables To Achieve impeaccable Quality by Ensuring Mfg Quality for Rudrapur Tractors by way of Product and Process audits on Tractor and Agreegate Assembly and Continual improvement in final product quality through Gate Audit for Zero defect delivery to end customer . Improvement in Stock Yard RPH and Improve receipt Quality of tractor atidentified dealerships stock yard. Tractor Aggregate opening RPH ( Till 1st service - 250 Hrs. CVL Closure response time Improvements - in median days. On-time completion of projects - ZDT Projects. Crusade Composite Score ( Crusade Dashboard Parameters Improvements. Gate and Traveller Card RPH Improvement by analyzing the variances and action planning at the source of generation. Ensuring ontime implementation of ER. Monitoring Incoming Quality of Bought out parts. Monitoring process Quality through process audits Preferred Industries Manufacturing Sales Manufacturing and Pr Test & Measuring Ins Purchase /Supply Chn Tractor Education Qualification Diploma General Experience Learning 3.O Critical Experience System Generated Core Skills Interpersonal Skills Supplier Management Vendor Management Total Quality Management (TQM) Auditing Process Knowledge - Assembly Continuous Improvement Quality Assurance (QA) Stockyard Management Variance Analysis Quality Control Quality Management System (QMS) Product Knowledge 8D - Problem Solving System Failure Mode and Effects Analysis (FMEA) System Generated Secondary Skills
Posted 3 weeks ago
1.0 - 4.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don t settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Responsible for programing a feature and/or a small feature set. Contributes to the team and works with direction from Senior Team Members or management, beginning to work independently. Has the ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary. Demonstrate the ability work with team members. Has the ability to make basic technology choices based on experience. Applies principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques. Skilled in writing code that meets standards and delivers desired functionality using the technology selected for the project. Skilled in core data structures and algorithms and implements them using language of choice. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .
Posted 3 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Kolkata
Work from Office
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.
Posted 3 weeks ago
10.0 - 17.0 years
16 - 18 Lacs
Lucknow
Work from Office
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees.
Posted 3 weeks ago
3.0 - 8.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Manage the account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Responsible for on-going Sales activities for the Quote to Invoice process and working primarily from on-site sales desks. Key Responsibilities Account Management: Serve as the primary point of contact for customer inquiries, quotes, and orders. Build and maintain strong customer relationships to drive repeat business and customer loyalty. facilitate quoting, demand fulfillment, and on-time delivery, and resolve customer issues. Sales Excellence: Collaborate with the sales team to meet or exceed quarterly and annual sales goals. Process customer orders, ensuring accuracy and timely delivery. Track orders and provide status updates to customers. Resolve any issues related to shipping, billing, or product quality. Cross-Functional Collaboration. Generate sales reports, forecasts, and performance metrics for internal review. Analyze customer feedback to identify opportunities for improvement. Order to Invoice: Manage the Order to Invoice process, ensuring quality, inventory integrity, and financial accuracy. Quote to Order: Own the strategy for customer quotations, including pricing negotiations and managing price increases. What We Are Looking For While it is preferred that the candidate is a diploma holder, Graduate the following are the Must-Have requirements to be successful in the role: Minimum 3 8 years of Proven experience in inside sales, customer service, or account management, preferably in the semiconductor or electronics industry. Knowledge on Interconnect, Passive and Electromechanical products. Strong understanding of the semiconductor industry, including trends, technologies, and customer needs. Proficiency in using ERP tools. Exceptional communication and interpersonal skills with sales mindset attitude Skill in prioritizing work, and multi-tasking and strong problem-solving abilities Experience in leading a small group is an added advantage. Ability to work independently and as part of a team in a fast-paced environment What s In It for You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Medical Insurance Life Insurance Year-end bonus Incentives 5-Day Work Week Growth Opportunities And more
Posted 3 weeks ago
3.0 - 8.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Manage the account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Responsible for on-going Sales activities for the Quote to Invoice process and working primarily from on-site sales desks. Key Responsibilities Account Management: Serve as the primary point of contact for customer inquiries, quotes, and orders. Build and maintain strong customer relationships to drive repeat business and customer loyalty. facilitate quoting, demand fulfillment, and on-time delivery, and resolve customer issues. Sales Excellence: Collaborate with the sales team to meet or exceed quarterly and annual sales goals. Process customer orders, ensuring accuracy and timely delivery. Track orders and provide status updates to customers. Resolve any issues related to shipping, billing, or product quality. Cross-Functional Collaboration. Generate sales reports, forecasts, and performance metrics for internal review. Analyze customer feedback to identify opportunities for improvement. Order to Invoice: Manage the Order to Invoice process, ensuring quality, inventory integrity, and financial accuracy. Quote to Order: Own the strategy for customer quotations, including pricing negotiations and managing price increases. What We Are Looking For While it is preferred that the candidate is a diploma holder, Graduate the following are the Must-Have requirements to be successful in the role: Minimum 3 8 years of Proven experience in inside sales, customer service, or account management, preferably in the semiconductor or electronics industry. Knowledge on Interconnect, Passive and Electromechanical products. Strong understanding of the semiconductor industry, including trends, technologies, and customer needs. Proficiency in using ERP tools. Exceptional communication and interpersonal skills with sales mindset attitude Skill in prioritizing work, and multi-tasking and strong problem-solving abilities Experience in leading a small group is an added advantage. Ability to work independently and as part of a team in a fast-paced environment What s In It for You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Medical Insurance Life Insurance Year-end bonus Incentives 5-Day Work Week Growth Opportunities And more
Posted 3 weeks ago
6.0 - 8.0 years
8 - 9 Lacs
Pune
Work from Office
Responsible for Quality of Trims parts (Interior, Exterior, and Seats, under hood parts) through the development phase and till handover to Plant Quality. Product development through APQP, M&M requirements, MPDS process. Key window person with supplier throughout the development phase, PPAP, SOP and beyond SOP support. Participation in Design review with Engineering team for the manufacturing feasibility and improvement on product design & engineering for better quality of the product. Interaction with Design (Studio) and CMF (Colour, Material & Finish) team to understand the expectations and converting the requirement on the product. To drive the supplier to comply with M&M requirement & MPDS process. Arriving the Concept & Establishing FTG (Facilities, Tooling & Gauges) at supplier process to ensure high quality products are delivered. Process optimization at Supplier place with Best in class control methods. Conducting PTR, PPAP, MSA, SPC at Supplier place and PSW approval. Knowledge on Dimensional management and Stake up analysis to meet the Vehicle Build objective of project in terms of Product quality and Vehicle level fit & finish. Participation on vehicle build with the plant team to understand build related issues and taking corrective actions. Responsible for Innovation, Advance Technology & Benchmarking activity. Handover to Plant Quality after meeting the Quality requirement, following the Project closure procedure. Experience 6-8 years Industry Preferred Automotive industry Qualifications BE / B. Tech in Mechanical/Polymer/CIPET Diploma + Post Diploma from CIPET with development background in Automobile industry General Requirements Background from Plastic / Plastics Moulding, Joinery, Assembly / Tooling experience" Processes Injection Moulding, Blow Moulding, Thermoforming, Assembly, Testing / Validation and texturing process. " Inspection Methods Conventional, CMM, Gauges, Panel checkers, Colour Spectro meter, Gloss readings. " ISO-TS 16949 requirements, APQP, PPAP, MSA, SPC and Problem solving quality tools Areas of Experience: Plastics, Hard/Soft trims, Seats, Interior, Exterior, under hood parts development" Project Management " 3D CAD like Catia, UG view and study feasibility" Mold flow analysis Basic" Communication & Presentation skills" Handle & manage multi-tasking and work pressure that might come at times " Multi-functional Interaction skill (Engineering, Studio, Project, Plant, Supplier)"
Posted 3 weeks ago
3.0 - 8.0 years
30 - 35 Lacs
Gurugram
Work from Office
Product Strategy and Roadmap : Develop and execute product strategies that align with the company s overall goals and objectives. Create and maintain detailed product roadmaps, including timelines for development, market introduction, and product lifecycle management. Conduct market research and gather customer insights to inform product features, design, and enhancements. Product Development : Work closely with R&D, engineering, and design teams to define product specifications and ensure the product meets user needs and regulatory standards. Lead cross-functional teams through product development phases, ensuring timely delivery and product quality. Monitor product development milestones, risks, and budget adherence. Regulatory and Compliance : Ensure products meet all regulatory requirements Collaborate with the regulatory affairs team to secure necessary certifications and approvals. Stay informed about changes in medical device regulations and industry standards. Market Launch and Commercialization : Define go-to-market strategies and work with marketing teams to develop positioning, messaging, and promotional campaigns. Provide training and support for sales teams to effectively communicate the product value proposition. Analyze product performance in the market and identify opportunities for growth or improvement. Customer and Stakeholder Engagement : Serve as the primary point of contact for internal and external stakeholders. Gather and prioritize feedback from customers, clinicians, and key opinion leaders to drive product enhancements. Establish and maintain relationships with healthcare providers, industry experts, and regulatory bodies. Product Lifecycle Management : Monitor product performance, manage product updates, and handle end-of-life (EOL) decisions. Coordinate with post-market surveillance teams to track and resolve product issues or complaints. Cross-functional Collaboration : Work closely with marketing, sales, engineering, and regulatory teams to ensure alignment on product objectives and timelines. Lead product training sessions and provide technical support to customer-facing teams.
Posted 3 weeks ago
3.0 - 6.0 years
7 - 12 Lacs
Jaipur
Work from Office
As an AM Process Engineering professional at Mahindra & Mahindra Ltd, you will play a pivotal role in overseeing the entire process engineering lifecycle within the Manufacturing division. Your responsibilities will include but are not limited to: Conducting thorough analyses of existing processes to identify areas for improvement and optimising production efficiency. Designing, implementing, and refining process engineering strategies that enhance productivity while maintaining safety and quality standards. Collaborating closely with cross-functional teams, including quality assurance, production, and supply chain management, to ensure seamless integration of processes. Utilising advanced manufacturing principles, such as Total Productive Maintenance (TPM) and Continuous Improvement methodologies, to drive operational excellence. Providing leadership in problem-solving initiatives, fostering a culture of innovation and accountability among team members. Developing and maintaining process documentation and ensuring compliance with relevant industry standards including TS 16949 and ISO certifications. Engaging with stakeholders and maintaining a strong focus on customer satisfaction by evaluating product quality and overall service orientation. Delivering training and skill development programs for employees to enhance their competencies and promote a culture of continuous learning and improvement. Preferred Industries Manufacturing Automobile Manufacturing & Trad Education Qualification The ideal candidate for the AM/DM Process Engineering position should possess the following educational qualifications: Diploma in Mechanical Engineering Diploma in Automobile Engineering Bachelor of Technology in Mechanical Engineering Bachelor of Technology in Automobile Engineering These qualifications should ideally provide a foundation in fundamental engineering concepts, enabling you to navigate the complexities of manufacturing processes effectively. General Experience We welcome candidates with the following levels of experience: Bachelor of Technology (B.Tech): 3 to 6 years of relevant experience in process engineering or a closely related field. Diploma Holders: 7 to 10 years of practical experience in industrial environments with a robust understanding of process management. The above experience should reflect an ability to apply engineering principles in a manufacturing context, demonstrating a proactive approach to improving operational processes. Critical Experience Critical experience that will enhance your candidacy includes: Hands-on experience in manufacturing and process engineering, particularly within the Automobile and Manufacturing sectors. Proven track record in stakeholder management, showcasing excellent communication and relationship-building skills. Expertise in quality management systems and occupational health and safety management systems (OHSAS). A strong orientation towards customer satisfaction, with experience in processes that deliver effective customer service and quality outcomes. This role demands a strategic mindset coupled with the ability to anticipate and leverage business opportunities while driving a culture of sustainability and efficiency. System Generated Core Skills Process Knowledge - Assembly Testing Customer Delight Stakeholder Management PQCDSM Employee Management Skill Development Innovation Shop Floor Management Production Management Communication Skills Relationship Management Occupational Health and Safety Management System (OHSAS) System Documentation TS 16949 - Quality Management System ISO 14001 - Quality Management OHSAS 18001 - Occupational Health & Safety Total Productive Maintenance (TPM) Continuous Improvement Process Development Productivity Improvement Customer Orientation System Generated Secondary Skills
Posted 3 weeks ago
20.0 - 25.0 years
14 - 18 Lacs
Pune
Work from Office
Responsible for aligningall Concerned departments/Suppliers and drive initiatives /actions to improve the Reliability and Durability of the Power train and achieve the R/1000Targets defined. Review and Guide to Upgrade, stand ardize systems and processes across plants to deliver Consistent and better Products to Customers and meet bench mark levels. To achieve Warranty cost targets on Power train, Ensure Required actions are taken with speed Supports plants to improve Efficiency and reduce waste. To identify and build Capability of team for Current and future Requirements with Support of HR To motivate and build team to achieve stringent Targets To guide teams in Complex problem solving and difficult situations. To ensure a strong Process is in place to Capture Customer voice and resolution is done on Priority by all stake holders Drive to Ensure high commitment of all stake holdersto meet Customer expectations. To Align non performing Suppliers to meet Quality Requirements and Support team by Resolution of escalated issues. Responsible for taking Criticaldecisions on Product and Process to ensure Customer Requirements are always met. Responsible for Decidingon Field interventions to minimize field failures as required and align all stake holders to expedite same Preferred Industries Engineering Education Qualification Bachelor of Engineering General Experience 20 years Critical Experience Experience as a Product Quality Head for Engine Plants.Exposure on projects and initiatives to improve the reliability and Durability of Power train.Knowledge and exposure to Manufacturing processes, Quality Management Systems and Problem solving tools.Experience in the area of new product FTR Quality projects.Hands on experience on warranty system analysis and warranty cost reduction projects.Experience of leading a medium or large sized team System Generated Core Skills Communication Skills Influencing Skills Interpersonal Skills Product Knowledge -Vehicle System Stakeholder Management Quality Management System (QMS) Product Knowledge - Powertrain Quality Assurance (QA) Benchmarking Team Management Root Cause Analysis Field Failure Analysis Customer Requirements Digital Transformation Process Knowledge - Manufacturing Problem Solving Tools Process Knowledge - MPDS Six Sigma Warranty Analysis Warranty Management Cost Management System Generated Secondary Skills
Posted 3 weeks ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each others ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. Its the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, youll do more than join something youll add something. Apple seeks an individual with the skills to own and manage the superior iPhone quality in the market. You will have overall responsibility for developing and implementing the quality systems for the iPhone product. This role works closely with Apple cross-functional teams and contract manufacturers and will own and manage manufacturing quality. Strong interpersonal, communication, organizational and leadership skills are essential to succeed in this role. Lead all in region quality related issues for iPhones made by Apples manufacturing partners. This person will need to develop a close working relationship with our manufacturing partners. Provide leadership and guidance to the manufacturing partners to ensure that Apple iPhones are manufactured in accordance with apple specifications and meet apple quality standards. Use production, reliability and field data to monitor, control and improve product quality to increase yield and reduce the field return rate. Help develop and execute product quality plans and systems, and manage quality bring up activities for new products at the manufacturing partners. Manage the product quality at the sites, working with onsite engineering and production teams. Perform audits to ensure compliance to Apple specification, quality standards and SOPs. Work closely with manufacturing partners both in region and in other regions to understand quality related factory issues and issues related to material. Aggregate and interpret data from multiple sources to drive decisions. Identification and prioritization of issues and improvement activities. Implement systems and processes to quickly identify root cause, containment and corrective actions. Ensure lessons learned from prior projects are used to improve the quality management process, and leads to improved product quality and reliability for next generation products. Work with commodity managers and supplier quality engineers to ensure component quality and reliability. Communicate quality updates to executives and the larger cross-functional teams. Minimum Qualifications 6+ years technical experience (quality and/or engineering) supporting high volume consumer electronics, preferably in handheld phones Experience in product quality management and systems/or operations Good understanding of electronic assembly processes and testing methodologies Solid experience and understanding of test and assembly fixtures, manufacturing equipment and processes is required (includes manual, semi-automatic and automatic fixtures/equipment) Working knowledge of statistics, and in-depth knowledge of quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, GR&R. Experience in failure analysis Knowledgeable in data analysis and interpretation Ability and willingness to travel up to 50% Preferred Qualifications Strong social and communication skills, with the ability to understand and concisely communicate issues, are required Ability to work and multi-task in a fast-paced, technically dynamic environment High energy and highly motivated, with the zeal to drive closure of issues across cultures Specific knowledge of key technologies used in mobile handheld products Experience with cosmetic quality management, where cosmetic quality is as critical as functionality Experience or knowledge with reliability engineering and supplier quality engineering Written and verbal fluency in English required Education & Experience Additional Requirements,
Posted 3 weeks ago
9.0 - 13.0 years
30 - 35 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Role Purpose The incumbent acts as a Quality in-charge and is responsible for driving quality related activities on a particular section in a project while supporting the Lead/ Vertical Lead - Quality in project level decision making for the quality function. They act as a sub-function lead for handling certain materials like aggregate, bituminous etc., providing support in creating the right design mix through industry best practices. The role holder may step in the role of a Vertical lead during his/her absence while ensuring high quality outputs through quality assurance of material and execution process. Key Responsibilities Quality Operations Adhere to the established quality standards and processes. Ensure suitable quality audits are conducted for new supplier selection. Create the design mix of materials as per quality standards and obtain approvals from the Lead/ Vertical Lead Quality . Support Lead/ Vertical Lead Quality in project level decision making. Identify gaps and provide suggestions to make the quality process more robust. Drive the implementations activities with expertise in specific materials like bituminous, aggregate etc. Provide the geo-investigation inputs during the pre-design phase. Quality certifications and compliance Ensure compliance to established quality processes. Implement suitable counter-measures to deal with quality related issues. Guide the team in translating the feedback from the clients/consultants into actions to other delivery functions and departments to prevent recurrence of quality issues. Implement best practices in the quality inspection methodologies employed by the team. MIS and Reporting Review and submit the MPR for all the quality related issues and share the same with the relevant stakeholders. People Management Guide and monitor teams to review product quality levels through various audits, tests and checks. Indicative Experience and Exposure Diploma in Civil Engineering with 9-13 years experience in quality Or B.T ech/M.Tech with 6-10 years experience in quality or Bachelor of Science/Master of Science (Chemistry) with 10-14 years experience in quality Experience in handling quality team on project sites with a scope ranging 5-15 km
Posted 3 weeks ago
5.0 - 7.0 years
7 - 9 Lacs
Pune
Work from Office
Job Role: This Quality Assurance Engineer role is looking for a person who could test the software to validate customer defects using industry standard testing practices to improve the Software Quality and customer experience. The role demands thorough technical knowledge in PTC s Creo and Windchill Software Products. Person need to be technically sound and can work as an individual contributor who can apply his engineering and testing skills to test our Engineering Design Products. Your Impact: You role could make huge difference in customer experience by improving quality of Product support in timely manner and acting as a catalyst in R&D. Your Team: You will be part of Creos Customer Response Team, a QA team based in Pune. This is a very dynamic and small dedicated team responsible for managing all Creo Customer Bugs in R&D. CRT is the primary contact for investigation and also resolution of customer bugs in accordance to the R&D SLA. It directly contributes in improving Customer satisfaction and churn reduction. The team also helps in reducing the technical debt on other R&D teams allowing them to focus more on New Product Development work. It is also looked upon in providing timely feedback about Product Quality or other such relevant customer feedback to Product Stakeholders like R&D (Dev/QA) teams and Product Managers to improve current or future Product releases and customer experiences. Your Day-to-Day: Monitor daily incoming customer bugs, do necessary QA investigation within a specific time, then either send it ahead to Development or resolve it directly. QA Investigation involves: To check the reported issue is reproducible. Provide simplified data wherever possible with precise analysis/observations and the steps to wit the issue on latest software builds. Identify regression builds and if possible search the submission/s causing the change in behavior, if any. Find out if it is working as per design and provide suitable alternate workflows/workarounds to unblock customer work as soon as possible. Also try to unearth if it is data corruption or wants further investigation by development and transfer it to Development team. Generate profiling data using available methods for Performance issues to support speedier development investigations. If a change in design or new enhancement is requested by customer then collaborate with Product Managers seeking their opinion and resolve the issue as such. Collaborate with SME s (QA, Dev, TPM) in cases where their expertise is required. Collaborate with Technical Support teams to send and receive feedback on customer bugs. -- Must have Skills: Bachelor s Degree in Mechanical or Production Engineering. Min. 5 to 7 years of Industry experience in CAD Design using Creo or equivalent experience in testing of Creo/Windchill. High degree of expertise in Creo, especially in areas of Creo-Windchill Interaction, 2D/3D Interface (Import/Export), Manufacturing, Simulation. Exposure to any other Industry leading PLM/CAD/CAM/CAE software s would be an added advantage. Good communication skills to collaborate with multiple teams located globally. Future ready, ability to quickly learn new enhancements in Product and upgrade knowledge and skills around it from time to time. Acumen to evolve and improve processes as per the need of time. Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."
Posted 3 weeks ago
9.0 - 15.0 years
30 - 35 Lacs
Faizabad
Work from Office
We are looking for an experienced and strategic leader to head the commissioning of our state-of-the-art Greaseproof Paper Machine . This role is critical to ensuring the machine is erected, commissioned, and operationalized on time, within budget, and to the highest standards of quality and safety. Key Responsibilities: Lead end-to-end project execution\u2014from design finalization to machine stabilization Finalize technology and vendor partners for the greaseproof paper machine Supervise the erection, commissioning, and trial runs of the machine Ensure process stability and achieve desired product quality and production output Collaborate cross-functionally with procurement, operations, and R&D teams Establish SOPs for machine operation, maintenance, and safety Deliver the project within planned timelines, costs, and compliance norms Must-Have Competencies: In-depth knowledge of greaseproof paper manufacturing technology Strong understanding of material and energy balance , machine design, and critical components Familiarity with specialty pulps , refining processes, and barrier property optimization Proven track record of successfully commissioning paper machines , preferably in the specialty segment Ability to lead cross-functional teams and manage vendor relationships effectively Preferred Qualifications: B.Tech/B.E. in Pulp & Paper Technology / Mechanical / Chemical Engineering PMP or Project Management certification (preferred) Experience in commissioning food-grade or greaseproof/specialty paper lines
Posted 3 weeks ago
8.0 - 12.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Meet the Team This team delivers common software modules for Cisco Network Operating System (NOS). The team works on Routing Protocol software which includes BGP, IGPs, Multicast as well as transport protocols like SR and overlay services like VXLAN, EVPN. For XR, the team also is responsible for layers starting with the kernel and Operating System, through core infrastructure such as IPCs, databases, pub-sub mechanisms, state management, to routing/forwarding infrastructure through to management interfaces like CLI or specific programmable APIs. The team is also responsible for Security and services like 3rd party Application hosting. Your Impact Lead the design and development of cutting-edge solutions to address complex customer challenges, ensuring successful deployment and high-impact results. Work closely with account teams, product management, engineering teams, and senior architects to align on strategies and deliver sophisticated product requirements. Cultivate technical expertise within the team by mentoring and nurturing talent, fostering long-term growth and technical proficiency. Address critical customer concerns by identifying product quality hotspots and implementing effective solutions to improve overall performance. Stay ahead of technology trends, embrace new innovations, and engage in rapid prototyping to shape Ciscos intellectual property and competitive edge. Plan and execute complex projects, setting well-defined milestones and collaborating with managers to ensure successful outcomes. Minimum Qualifications: BE/B. Tech or higher degree in CS/EC or equivalent Experience of 8-12 years in Networking or related industry. Possess in-depth knowledge and understanding of routing and switching technologies, especially SR, SRv6, EVPN, MPLS, VXLAN, various L2/L3 protocols Experience in architecting and design of complex networking systems and various software engineering principles Expert and experience in C, C++, Python etc Experience with kernel programming and open-source technologies is a plus
Posted 3 weeks ago
15.0 - 20.0 years
35 - 40 Lacs
Bengaluru
Work from Office
About this Role: As Director of Engineering in our Guest Line of Business in India, you will be a hands-on engineering leader that will help us shape the scale and growth of Toasts Guest teams in India. You will be responsible for delivering the technical roadmap and contribute to the product roadmap definition & execution for mission critical services. You will start with small teams that deliver impact and gain expertise in Guest Marketing domain areas, and you will grow the skills and size of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams work to Toast s broader mission. You are a hands-on and entrepreneurial technical leader who is passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer job-to-be-done . On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s. This will be a heavily AI-focused role: you will be adept in using AI tools to not only make your own work more efficient but also increase the productivity of your team, as well as directing your teams on building AI-first products to serve our customers needs. Responsibilities: Drive delivery of business outcomes across multiple teams, including planning and execution. Build AI-first products with AI-enabled teams: drive adoption of AI tooling across your team as well as building AI-first products for customers. Collaborate closely with all product lines in Guest (Marketing and Digital Storefront, Consumer) across multiple geographies as well as the wider Toast organization in India, Ireland and USA. Keep product quality high with continuous delivery improvements, with responsibility for QA and AWS Infrastructure across the product Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation, using technologies such as Splunk, Datadog, Sentry, Fire Hydrant and more. Incorporate advances in software technology (such as LLMs, DynamoDB, Pulsar, Kotlin, Camel, GraphQL, Big Data technologies, etc) into our solutions to ensure we make best use of industry best practices. Define & support career development plans for your team Mentor and coach both new and experienced Engineering Managers & Team Leads Grow teams to meet business needs Core Requirements: Highly product-minded and hands on engineering leader, willing to roll up sleeves and dive deep to learn and build new products and teams in a highly entrepreneurial environment. 15+ years of experience in Engineering leadership Experience in a start-up environment and entrepreneurial mindset will be a distinct advantage. Experience with hiring and developing empowered teams and managers. Deep familiarity with latest developments in AI both from engineering tooling perspective as well as product offerings to customers Experience working in a globally distributed company Experience in designing, building, and scaling B2B2C SaaS products with a focus on easy to use customer-centric experiences Experience with managing infrastructure operations and costs. Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect. A proven ability to influence decision-making at all levels within an organization A strong sense of empathy for customers and teammates A desire to build a diverse team that wins together and prioritizes customer success Nice to Haves: Experience with Agentic systems, Marketing and CRM software, and Loyalty platforms Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Posted 3 weeks ago
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