Product & Process Trainer

As a Product and Process Trainer, you will be responsible for designing and delivering effective training programs on product features, workflows, and standard operating procedures. Your role will involve conducting refresher and upskilling training for new and existing employees. You will collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Additionally, you will create and update training materials, manuals, SOPs, and knowledge documents. It will be your responsibility to assess training needs through surveys, feedback, and performance metrics. You will monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintaining detailed records of training schedules, attendance, feedback, and evaluation reports will also be part of your duties. Supporting process standardization across departments through structured training and conducting on-the-job coaching and post-training support as needed are crucial aspects of the role. Qualifications and Skills required for this role: - Graduate (BE/B.Tech or BCA) with a minimum of 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors. - Excellent communication, facilitation, and presentation skills. - Strong understanding of adult learning principles and training methodologies. - Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides, etc. - Ability to simplify complex concepts for varied audiences. - Strong attention to detail and process orientation. - Comfortable conducting both virtual and in-person training sessions.,