Product Performance Manager

Product Performance Manager – Job Description

Band-B3

· Act as The Subject Matter Expert for assigned products

· Assist first level support team in increasing product knowledge, creation of troubleshooting guides, escalation to stakeholders for problem resolution · Work as liaison between back office team, solution development team, product manager and vendor as necessary to prioritize and resolve issues

· Own communication of current product issues and resolution status to the markets

· Partner with NPI Lead to identify improvements in new product and ensure Product Launch Readiness for future product launches

· Participate in Product Stakeholder Meetings to present Product Performance KPIs

· As needed, work as back up for back-office team in answering dealer & customer requests. · Collaborate with Product Management and Training teams to bridge training gaps for AGCO dealers & act as Train-The-Trainer for Customer Support Team

· Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed

· Bachelor's degree in science or engineering

· Must have experience in supporting IT Business Solutions & Operations

· Strong experience in Agile Development of Digital Solutions

· Must have 5-8 years of experience in B2B2C format in heavy machinery segment – Auto, On-Highway or Off-Highway

· Must have at least 4 years of experience managing cross functional project and influencing without authority

· Must have at least 4 years of experience working with JIRA and/or Azure DevOpslin software · Must have at least 3 years of experience working in DevOps team

· Must have Agile Product Owner certification

· Ability to negotiate and work with diverse cross functional teams to drive business deliverables · Excellent communication skills – both written and verbal