Product Owner

Product Owner – ITSM

Key Responsibilities:

• Act as the primary liaison between stakeholders and the development team for ITSM-related products and services.
  

• Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility.
  

• Translate business requirements into clear, actionable user stories and acceptance criteria.
  

• Lead Agile ceremonies including backlog grooming, sprint planning, and reviews for the ITSM development team.
  

• Collaborate closely with IT operations, service desk, infrastructure, security, and compliance teams.
  

• Continuously monitor product performance and user feedback to guide iterative improvements.
  

• Ensure alignment of the ITSM platform with ITIL practices and compliance requirements.
  

• Participate in UAT (User Acceptance Testing) and support release planning and deployment.
  

• Manage vendor relationships if working with third-party ITSM platforms like ServiceNow, BMC Remedy, etc.
  

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  

• 3+ years of experience as a Product Owner, Business Analyst, or similar role in ITSM domain.
  

• Solid understanding of ITSM processes (e.g., Incident, Problem, Change, Configuration, Request Management).
  

• ServiceNow

• Strong knowledge of Agile/Scrum methodologies.
  

• Excellent communication and stakeholder management skills.