We are looking for a skilled Product Owner – ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives. Key Responsibilities: Act as the primary liaison between stakeholders and the development team for ITSM-related products and services. Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility. Translate business requirements into clear, actionable user stories and acceptance criteria. Lead Agile ceremonies including backlog grooming, sprint planning, and reviews for the ITSM development team. Collaborate closely with IT operations, service desk, infrastructure, security, and compliance teams. Continuously monitor product performance and user feedback to guide iterative improvements. Ensure alignment of the ITSM platform with ITIL practices and compliance requirements. Participate in UAT (User Acceptance Testing) and support release planning and deployment. Manage vendor relationships if working with third-party ITSM platforms like ServiceNow, BMC Remedy, etc. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience as a Product Owner, Business Analyst, or similar role in ITSM domain. Solid understanding of ITSM processes (e.g., Incident, Problem, Change, Configuration, Request Management). Experience working with ITSM tools such as ServiceNow , BMC Remedy , or Jira Service Management . Strong knowledge of Agile/Scrum methodologies. Excellent communication and stakeholder management skills.
We are seeking a skilled DevOps Architect to lead the design, implementation, and optimization of our DevOps practices across cloud and on-prem environments. The ideal candidate will architect CI/CD pipelines, drive infrastructure automation, and work closely with development, QA, and IT teams to enable high-velocity software delivery with stability, security, and scalability.
Virima is a leading provider of cloud-based IT Discovery and ITSM solutions, helping enterprises gain visibility and control over their IT infrastructure. We're building the next generation of our platform with a focus on scalability, modularity, and exceptional user experience. Role Overview We are seeking an experienced UI3/Frontend Engineer III with 4-6 years of experience to architect and lead frontend development for the Virima cloud platform. This role demands a seasoned engineer who can own large-sized components/systems, drive technical excellence, mentor junior engineers, and contribute to building scalable, modular frontend architecture using React.js, Redux, Zustand, Next.js, Remix, module federation, and microfrontends. Key Competencies & Responsibilities 1. Tech & Domain Excellence Component Ownership & Technical Leadership Own and architect large-sized frontend components/systems of the Virima platform independently Design and implement scalable microfrontend solutions using React.js, Next.js, Remix, and module federation Demonstrate deep understanding of IT Discovery and ITSM domain concepts, translating complex business requirements into robust technical solutions Drive technical decisions for component and system-level architecture, balancing short-term delivery with long-term maintainability Build reusable, extensible, and well-documented component libraries using Schadcn, Tailwind CSS, and design system principles Act as a technical thought partner to product teams, contributing to feature definition Code Quality & Engineering Excellence Write clean, maintainable, performant, and highly testable code adhering to industry best practices Implement comprehensive unit and integration tests achieving >80% code coverage Ensure cross-browser compatibility, responsive design, and accessibility (WCAG) for enterprise-grade applications Demonstrate strong problem-solving skills with optimal data structure and algorithm selection Apply advanced patterns for concurrency, state management (Redux, Zustand), and performance optimization Implement proper error boundaries, loading states, and failure handling mechanisms 2. Operations & Execution Excellence Accountability & Ownership Take end-to-end ownership of features from requirements gathering through deployment, monitoring, and production support Proactively identify and resolve production issues; participate in on-call rotations when needed Contribute to sprint planning with accurate task breakdowns, effort estimations, and dependency identification Deliver quality features on committed timelines with minimal rework and high predictability Drive continuous improvement in team velocity and delivery quality Agile Execution & DevOps Provide regular, transparent status updates in team forums and ceremonies Unblock dependencies efficiently across Product, Backend, QA, and DevOps teams Lead code reviews, ensuring adherence to coding standards and best practices Collaborate with DevOps teams to optimize CI/CD pipelines, build workflows, and deployment strategies Monitor application performance metrics and proactively optimize frontend performance Contribute to observability setup using monitoring tools (Sentry, DataDog, New Relic) 3. Org Building & Team Collaboration Leadership & Collaboration Act as a technical leader, fostering collaborative engineering culture and high technical standards Collaborate effectively with Product, Backend, UX/UI Design, QA, and DevOps teams Lead technical discussions and contribute to architectural decisions in design reviews Drive cross-team initiatives and influence frontend strategy across multiple teams