We are looking for a skilled Product Owner – ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives. Key Responsibilities: Act as the primary liaison between stakeholders and the development team for ITSM-related products and services. Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility. Translate business requirements into clear, actionable user stories and acceptance criteria. Lead Agile ceremonies including backlog grooming, sprint planning, and reviews for the ITSM development team. Collaborate closely with IT operations, service desk, infrastructure, security, and compliance teams. Continuously monitor product performance and user feedback to guide iterative improvements. Ensure alignment of the ITSM platform with ITIL practices and compliance requirements. Participate in UAT (User Acceptance Testing) and support release planning and deployment. Manage vendor relationships if working with third-party ITSM platforms like ServiceNow, BMC Remedy, etc. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience as a Product Owner, Business Analyst, or similar role in ITSM domain. Solid understanding of ITSM processes (e.g., Incident, Problem, Change, Configuration, Request Management). Experience working with ITSM tools such as ServiceNow , BMC Remedy , or Jira Service Management . Strong knowledge of Agile/Scrum methodologies. Excellent communication and stakeholder management skills.
We are seeking a skilled DevOps Architect to lead the design, implementation, and optimization of our DevOps practices across cloud and on-prem environments. The ideal candidate will architect CI/CD pipelines, drive infrastructure automation, and work closely with development, QA, and IT teams to enable high-velocity software delivery with stability, security, and scalability.
Virima is a leading provider of cloud-based IT Discovery and ITSM solutions, helping enterprises gain visibility and control over their IT infrastructure. We're building the next generation of our platform with a focus on scalability, modularity, and exceptional user experience. Role Overview We are seeking an experienced UI3/Frontend Engineer III with 4-6 years of experience to architect and lead frontend development for the Virima cloud platform. This role demands a seasoned engineer who can own large-sized components/systems, drive technical excellence, mentor junior engineers, and contribute to building scalable, modular frontend architecture using React.js, Redux, Zustand, Next.js, Remix, module federation, and microfrontends. Key Competencies & Responsibilities 1. Tech & Domain Excellence Component Ownership & Technical Leadership Own and architect large-sized frontend components/systems of the Virima platform independently Design and implement scalable microfrontend solutions using React.js, Next.js, Remix, and module federation Demonstrate deep understanding of IT Discovery and ITSM domain concepts, translating complex business requirements into robust technical solutions Drive technical decisions for component and system-level architecture, balancing short-term delivery with long-term maintainability Build reusable, extensible, and well-documented component libraries using Schadcn, Tailwind CSS, and design system principles Act as a technical thought partner to product teams, contributing to feature definition Code Quality & Engineering Excellence Write clean, maintainable, performant, and highly testable code adhering to industry best practices Implement comprehensive unit and integration tests achieving >80% code coverage Ensure cross-browser compatibility, responsive design, and accessibility (WCAG) for enterprise-grade applications Demonstrate strong problem-solving skills with optimal data structure and algorithm selection Apply advanced patterns for concurrency, state management (Redux, Zustand), and performance optimization Implement proper error boundaries, loading states, and failure handling mechanisms 2. Operations & Execution Excellence Accountability & Ownership Take end-to-end ownership of features from requirements gathering through deployment, monitoring, and production support Proactively identify and resolve production issues; participate in on-call rotations when needed Contribute to sprint planning with accurate task breakdowns, effort estimations, and dependency identification Deliver quality features on committed timelines with minimal rework and high predictability Drive continuous improvement in team velocity and delivery quality Agile Execution & DevOps Provide regular, transparent status updates in team forums and ceremonies Unblock dependencies efficiently across Product, Backend, QA, and DevOps teams Lead code reviews, ensuring adherence to coding standards and best practices Collaborate with DevOps teams to optimize CI/CD pipelines, build workflows, and deployment strategies Monitor application performance metrics and proactively optimize frontend performance Contribute to observability setup using monitoring tools (Sentry, DataDog, New Relic) 3. Org Building & Team Collaboration Leadership & Collaboration Act as a technical leader, fostering collaborative engineering culture and high technical standards Collaborate effectively with Product, Backend, UX/UI Design, QA, and DevOps teams Lead technical discussions and contribute to architectural decisions in design reviews Drive cross-team initiatives and influence frontend strategy across multiple teams
Virima is a leading provider of cloud-based IT Discovery and ITSM solutions, helping enterprises gain visibility and control over their IT infrastructure. We're building the next generation of our platform as a multi-tenant, AI-enabled, container-native cloud platform with a focus on scalability, reliability, and performance. Role Overview We are seeking an SDE2/Software Development Engineer II with 2-5 years of experience to independently design, develop, and optimize scalable features for the Virima cloud platform. This role focuses on owning medium-sized components of our distributed systems, working with modern cloud-native technologies including Kubernetes, Consul, Istio, Redis, MinIO, Apache Pulsar, Apache Flink, Iceberg, PostgreSQL, and MongoDB. Key Competencies & Responsibilities 1. Tech & Domain Component Ownership & Technical Solutions Own and develop medium-sized backend components of the Virima platform independently with minimal supervision Translate product requirements into technical design, providing accurate task breakdowns and delivery estimates Build scalable, performant backend services for IT Discovery and ITSM use cases Design and implement modular components with clean separation of concerns and well-defined APIs Demonstrate understanding of distributed systems, microservices architecture, and cloud-native patterns Work with event-driven architectures using Apache Pulsar/Kafka for asynchronous processing Code Quality & Engineering Excellence Write clean, maintainable, and extensible code following industry best practices Implement comprehensive unit and integration tests achieving >80% code coverage Select appropriate data structures, algorithms, and design patterns for optimal solutions Apply concurrency and multi-threading patterns effectively for high-performance applications Handle edge cases, corner cases, and error scenarios proactively Debug and troubleshoot complex issues across distributed systems Technology Stack Proficiency Develop microservices using Java, Go, Python, or similar languages Work with container orchestration (Kubernetes), service mesh (Istio), and service discovery (Consul) Implement caching strategies using Redis for performance optimization Design and optimize database schemas and queries for PostgreSQL, MongoDB Build data pipelines and streaming applications using Apache Flink, Apache Pulsar Work with object storage (MinIO) and data lakes (Iceberg) for large-scale data management 2. Operations & Execution Excellence Accountability & Delivery Take ownership of assigned features from design through deployment and production support Provide accurate effort estimations and deliver quality code on committed timelines Participate actively in sprint planning, daily standups, and retrospectives Communicate proactively about blockers and dependencies; unblock yourself efficiently Complete quality deliverables with minimal rework Agile Execution & DevOps Collaborate closely with Product, Frontend, QA, and DevOps teams throughout the development lifecycle Participate in code reviews, providing and receiving constructive technical feedback Follow and contribute to CI/CD workflows and automated deployment pipelines Write and maintain API documentation and technical specifications Monitor application performance and respond to production incidents proactively Understand and implement SRE practices for reliability and observability
As a Senior Technical Product Manager at Virima, you will be responsible for owning critical parts of the platform and product strategy, focusing on platform architecture, AI/ML technologies, and IT Discovery, ITSM, and ITAM domains. Your role will involve working closely with architecture, engineering, UX, and GTM teams to define the roadmap and deliver high-impact features at scale. This position is ideal for individuals with prior experience as a platform/solution architect or senior technical lead who have a strong background in partnering with business and product teams. **Core Responsibilities:** - **Product Strategy & Vision** - Define and refine the product vision and strategy for AI-native IT Discovery and ITSM/ITAM suites on the platform. - Translate company goals and customer problems into a prioritized roadmap with measurable outcomes. - Conduct competitive and market research to drive differentiated positioning. - **AI/ML Product Leadership** - Identify high-value AI/LLM use cases and define AI-driven user journeys and UX for enterprise users. - Ensure AI features are feasible, observable, and continuously improving based on real usage data. - **Execution & Cross-Functional Leadership** - Own the product backlog, release planning, and delivery. - Collaborate closely with engineering, design, and QA teams. - Track and communicate product health metrics and drive iterations. - **Market & Customer Engagement** - Engage with customers, partners, and internal SMEs to validate problems and solutions. - Partner with Sales, Pre-Sales, Customer Success, and Marketing teams to shape GTM, demos, and messaging. **Key Competencies:** - **Tech & Domain Excellence** - Strong understanding of cloud-native, multi-tenant SaaS and familiarity with data and streaming concepts. - Hands-on exposure to ITSM/ITAM/ITOM domains such as IT Discovery, CMDB, incident management, etc. - Bonus: Experience with ServiceNow, Freshservice/Freshdesk, Jira Service Management, BMC, Ivanti, etc. - **Operations & Execution** - Proven ability to take products from concept to launch in fast-paced SaaS environments. - Strong skills in prioritization, trade-off decisions, and stakeholder alignment. - **Leadership & Collaboration** - Ability to influence without authority and excellent communication skills. - Ownership mindset with a builder mentality and comfortable with ambiguity. **Required Experience:** - 10+ years of total experience in product management or related technical roles. - At least 5+ years in product management for B2B SaaS products. - Demonstrated success in defining and shipping complex, technical products with cross-functional teams. **Nice to Have:** - Experience with AI-first products, DevOps, SRE, or Security workflows. - Exposure to global markets and enterprise buyers. If you are excited about shaping core platform and product suites, working with cutting-edge AI and cloud-native technologies, and having a high level of ownership and impact, we would love to connect with you.,