Product Manager

Job Description

What are some of the principles/approaches we use? * First principles thinking * Human-centred design (thoughtful, action-oriented, experimental & iterative process) with a gender lens (unbiased and reflective approach) * Systems thinking (analytical, stakeholder-oriented and holistic) * Strategic planning (result-oriented, logical & coherent with clearly defined outcomes, grounded on the current realities) * Being Detail Oriented, Data-centric & Action biased is critical for success in this role. What will you do? * Lead Immersive field research using qualitative and quantitative methods to gather insights in the problem discovery phase. * Translate research into design, by creating the customer journey flows, and the processes to enable them. * Prototype and test solutions on the ground with real users, quickly learning what works and iterating based on feedback. * Enable evidence based decision making by collecting data on what works and what doesnt work. * Translate research into systems by developing the operational framework for the program, delineate roles and responsibilities for each stakeholder in the ops team, establish key performance indicators (KPIs) for the program, and collaboratively manage budgets and annual goals for the program alongside the operations team. * Develop a strong data lens to understand on ground operations and identify problem statements and advise the ops team to improve. * Actively engage in gathering user insights both from field observations and data analysis to enhance the user experience consistently. * Implement a strategic plan to streamline on-ground operations. * Collaborate and align with key program partners (primarily operations counterpart) and stakeholders to deliver on new launches. What will help you succeed in this role? * At least 2-3 years of hands-on experience conducting user research. * Strong grasp of human-centered design methods, including qualitative research, prototyping, and iterative testing. * Past work experience in developing/ designing Operations (with large field teams) or hands-on work experience in handling large ops teams. * Embracing ambiguity while ensuring clear direction for short-term and medium-term growth strategies. * A strong ability to influence stakeholders and get things done * A bias for action and collaborationA bias for action ability to take research into design, and design into pilots, fast. * Demonstrated experience on strong project management capabilities. . * Past experience of UX Research is a must to succeed in the role. Who are we looking for in this role? * Atleast 3 years of experience in conducting user research, or building UX design for products * Overall work experience of 2 - 5 years. * The role shall be based out of Lucknow. * Written and spoken fluency in Hindi and English * Willingness to stay and travel in deep rural areas. The role requires travel for atleast 50% of time to rural areas.