Product Manager- Member Self-Service

Role Overview:

Sagitec is seeking a passionate and strategic Product Manager to lead the modernization of our member-facing portals across public pension clients. This role will define the design vision, user experience strategy, and modernization roadmap for our legacy MSS (Member Self-Service) portals. You will collaborate with Account Managers to support transformation conversations and enable successful outcomes across our client base. You’ll be the go-to expert for aligning user experience with business impact — helping ensure our portals are not only modern and accessible but also delivering measurable value to our clients and their members.

What You’ll Be Doing:

• Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption.
• Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc.
• Collaborate with Account Managers to identify and prioritize modernization opportunities
• Collaborate with other product managers, product owners, and architects to prioritize roadmap and release.
• Own the modernization, vision and roadmap for Sagitec’s legacy MSS portals.
• Define scalable design standards and frameworks that support cross-client rollout.
• Develop demo-ready visuals, messaging decks, and UX narratives for internal teams.
• Conduct client walk throughs of MSS transformation strategies.
• Lead UX strategy tailored for retiree-based member populations
• Ensure all designs comply with Web Self Service standards such as WCAG 2.1, Section 508 accessibility requirements, etc.
• Collaborate with product architects and other UI/UX experts to ensure design feasibility and scalability
• Create internal case studies and before/after visual stories to demonstrate value
• Build reusable tools and communication assets to enable client-facing teams
• Create a well-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals. Backlogs must identify dependencies and align priority with other products.
• Support Agile team members including Team Coach, Developers, and Testers in effective planning, development, and delivery of stories within each iteration and planning interval.

What We’re Looking For

• Minimum 8+ years experience as a Product Owner, Product Manager or Functional Manager.
• Product Development and implementation experience.
• External and internal stakeholder engagement.
• Legacy Modernization.
• Experience with Customer facing Self Service products.
• Customer Value Stream and OKRs.
• Customer Roadmap and Journey Maps.
• Competitive Intelligence.
• Feature Adoption.
• Leadership and strategic thinking with the ability to be hands on.
• Growth and return on investment focus.
• Customer-centric mindset.
• Excellent written, verbal, technical, and business communication.

Bonus Points For (optional):

• UI/UX experience
• Backlog Elaboration
• Agile Development

What’s In It For You (optional):

• High impact role with strategic and tactical ownership.
• Opportunity to own the vision, product roadmap, planning and execution through product life-cycle.

Education:

A bachelor’s degree, preferably in Computer Science, IT, Management, Math, Business, or related field. Master's degree a plus.