Product Manager - ChatBot & AI

Company Description

Kotak811 is a digital-first mobile banking solution incubated by Kotak Mahindra Bank. Designed to revolutionize the way banking is conducted, Kotak811 offers users a seamless and convenient banking experience directly through a mobile app. By merging innovation with banking solutions, Kotak811 empowers customers with easily accessible financial services. It is committed to providing cutting-edge technologies that redefine the concept of modern banking.

Role Description

Product Manager

Key Responsibilities

• Product Strategy & Roadmap

• Define and execute the roadmap for

  Chatbot and AI-based tools

  across digital channels.
• Identify opportunities for AI integration to improve customer engagement and reduce friction.

• Building and AI Implementation

• Experience on building products that are powered by AI, training these solutions and lead End to end implementation.
• Experience in defining bot architecture, define KPI’s and drive user adoption
• Work closely with technology teams to ensure seamless integration with existing platforms.

• Customer Experience & Automation

• Design conversational flows and optimize chatbot performance for personalized interactions.
• Implement AI-driven automation for service requests, FAQs, and transaction support.

• Data & Analytics

• Leverage AI and ML models to analyze customer behavior and improve product performance.
• Monitor KPIs such as chatbot resolution rates, customer satisfaction, and cost savings.

• Compliance & Risk

• Ensure AI solutions adhere to regulatory guidelines, data privacy, and security standards.

Required Skills & Experience

• Experience:

  3–6 years in

  Product Management

  , with at least 2–3 years in

  AI/Chatbot solutions

  .
• Strong understanding of

  AI/ML technologies

  , NLP, and conversational AI platforms.
• Proven track record of implementing AI tools in new age organizations like Swiggy, Zomato, Fintech etc.
• Familiarity with

  Agile methodologies

  and product lifecycle management.
• Experience in handling AI, natural language processing (NLP), and ChatBot technologies
• Skills in Product Management, Strategic Planning, and Product Lifecycle Management

Preferred Qualifications

• MBA or equivalent in Business/Technology.
• Knowledge of

  AI platforms.

• Experience in

  data-driven decision-making

  and

  customer experience optimization

  .