The Assistance team within the IDEAS organization at Microsoft is a mission-driven group focused on transforming the customer support experience through thoughtful, human-centered design. The team is passionate about delivering seamless, AI-powered self-help solutions that empower millions of users globally. A Product Designer II here works at the intersection of design, technology, and empathy, crafting experiences that span the Microsoft Admin Portal, diagnostics, tooling, and telemetry systems—all aimed at driving continuous product improvement.
Our company's mission is to empower people and organizations to achieve more, and Microsoft 365 is at the heart of this effort. The IDEAS team is dedicated to fostering a culture informed by data and inspiring the entire Experiences + Devices group at Microsoft to make better decisions through the use of data. We see this as a tremendous opportunity to provide valuable information to the organization, improve efficiency and empowerment, and help Microsoft deliver the best possible experiences to our customers.
We value individuals who embrace continuous learning, celebrate mistakes as opportunities for growth, and strive for constant improvement. We firmly believe that a diverse range of experiences and backgrounds, combined with an inclusive environment where everyone feels safe to share their insights in a data-driven, objective, and supportive manner, is the key to creating the best possible workplace. And the best workplace leads to the best products and services.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.