Product Content Specialist III

Work Schedule

Environmental Conditions

Job Description

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

How will you make an impact:

As a Product Content Specialist III on the Digital Content Platforms team, your work will include handling new product content and content updates, supporting SOP documentation and training, prioritizing and managing content error requests, and partnering with internal and external partners to improve content health and ensure the highest level of quality. We are looking for a collaborative content professional with a strong understanding of digital product content, experience managing multiple projects simultaneously, and excellent attention to detail. To be successful in this role, you must have outstanding communication and project management skills, exercise good judgment in prioritizing team projects, and constantly seek out opportunities to improve product content performance and processes.

What will you do:

• Partner with collaborators to collect product specifications and relevant data/metadata to synthesize into highly structured product descriptions
• Create SOPs, process documentation, and training materials for internal and external collaborators as needed; support or conduct training sessions for colleagues and requestors
• Manage content error intake queues to ensure timely resolution of issues

• Track and report on content error trends and perform root cause analysis to proactively address issues resulting in content errors
• Ensure product data is structured appropriately, and that formatting is applied to support global websites
• Confirm content is consistent with corporate style requirements and brand guidelines and in compliance with Legal requirements (domestic and international)
• Review accuracy of taxonomy categorizations to ensure products contain applicable specifications (attributes)
• Encourage self-service reporting by collaborating with business groups to identify and prioritize content backfill to improve Search Engine Optimization (SEO)
• Communicate effectively with business partners, IT and other colleagues for on-time content delivery
• Learn and apply process improvement strategies including PPI (Practical Process Improvement)

Minimum Requirements/Qualifications:

• Bachelor’s degree in Technical Writing, Communications, a scientific field or equivalent experience
• 5+ years of experience developing and maintaining content within content management systems
• Familiarity with global regulatory and compliance agencies such as OSHA, ANSI, FDA, CSA, CE and NFPA
• Proficiency with Microsoft Office programs, specifically Excel and Access, to work with and analyze large data sets

Knowledge, Skills, Abilities

• Outstanding attention to detail
• Working knowledge of scientific terms/abbreviations and safety-related regulatory agencies
• Strong spelling, grammar, and writing skills
• Self-motivated and able to work both independently and as part of a collaborative team
• Strong project and time management skills, including the ability to balance multiple tasks and time-critical situations
• Outstanding verbal and written communication skills and ability to clearly convey project progress and timelines
• Strong problem-solving skills and the flexibility to adapt to changing priorities
• Ability to utilize Generative AI technologies to improve content and/or streamline processes

Relocation benefits

This position does not offer relocation benefits

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status..