1 - 5 years

2 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Associate
Job Description

  • Provide customer service to existing customers over webchat.


Job Requirements

  • Deliver high-quality customer service and ensure customer satisfaction.

  • Offer assistance to customers and provide First Call Resolution (FCR).

  • Meet targets such as Quality, CSAT, AHT, Compliance, Attendance, and Adherence.

  • Adhere to internal policies to ensure compliance with legal parameters and company policies and procedures.


Competencies/Skills

  • Excellent communication skills.

  • Ability to work in a target-oriented environment.

  • Good team player.

  • Ability to multitask.

  • Typing speed of 35 wpm.


Qualifications

  • Undergraduate / Graduate with 1 - 3 years of relevant work experience.

  • Customer service experience in voice, webchat, or emails, specifically insurance, is preferred but not mandatory.

  • Note:

    If undergraduate, then preferably 1 year of experience in international voice/chat process.

  • Bachelor of Commerce preferred.


Additional Details

  • Location:

    Pune

  • Job Function:

    Business Process Services

  • Role:

    Process Expert

  • Desired Skills:

    Customer Service

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