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Procress Associate

Procress Associate

Tata Consultancy Services

1 - 3 years

0 Lacs

pune maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

customer service bachelor's degree typing communication skills

Work Mode

On-site

Job Description

Job Description
Provide Customer Service to existing customers over webchat.

JOB REQUIREMENT :

To provide good quality customer service and to ensure customer satisfaction.

To offer assistance to customers and provide FCR.
Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Competencies/Skills:

Excellent Communication skills.
Ability to work in a target-oriented environment Good team player Ability to Multitask Typing speed of 35 wpm

Qualification:

Undergraduate / Graduate with 1 - 3 years of relevant work experience
Customer service experience in voice, webchat or emails specifically insurance would be preferred though not mandatory

NOTE:

If undergraduate, then preferably 1-year of experience in international voice/chat process

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

375801

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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Procress Associate