Process Transformation Manager

About Position:

The Process Transformation Manager will be responsible for leading process improvement initiatives focusing on efficiency, quality, and agility. This role will work closely with cross-functional teams to analyze current processes, identify inefficiencies, and implement data-driven solutions that drive significant business value. The ideal candidate will have 7-10 years of experience in process transformation and will be a strong leader, adept at driving change in a dynamic environment.

• Role: Process Transformation Manager

• Location: Pune/Bangalore

• Experience: 7 to 10 Years

• Job Type: Full Time Employment

What You'll Do:

• Drive “AI”fication of the market facing and internal processes
• Lead internal process improvement and digital transformation projects, from requirement gathering to delivery and adoption.
• Collaborate with cross-functional teams (Finance, HR, IT, Operations, Sales, etc.) to identify and implement technology-enabled solutions.
• Partner with senior executives to understand business priorities and translate them into actionable initiatives.
• Drive stakeholder alignment and manage change communication to ensure smooth adoption.
• Track project timelines, manage risks to ensure timely delivery of initiatives. Monitor KPIs and success metrics to evaluate impact and ensure continuous improvement.
• Ensure compliance with governance frameworks, data privacy, and security requirements during implementation.

Expertise You'll Bring:

• MBA Degree
• 7-10 years of experience in process improvement and transformation, preferably in a Big 4 (Deloitte, EY, PwC, KPMG) or top-tier consulting/IT services firm (e.g., Accenture, Capgemini, etc.).
• Excellent analytical skills
• Working knowledge of process intelligence, process mining tools
• Advantage if you have: Six Sigma Black Belt / Lean Six Sigma Certifications
• Proven experience leading cross-functional teams and managing complex process transformation projects.
• Ability to present complex data in a clear, concise manner to senior leadership.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Experience with change management and driving cultural shifts toward continuous improvement.
• Experience in the IT Services industry
• Experience with the O2C cycle

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”