Process Trainer UW

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way

Process Trainer:

Conducting New Hire Training

Responsible for managing Training batches - usually 1:20 ratio

Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.

Audits cases for agents on the floor on a prescribed sheet defined by the client or TT

Skills required:

Excellent Communication Skills (Verbal & Written), as this is a client facing role

Minimum of 3+ years experience in UK Mortgages KYC

The trainer plays a pivotal role from start to end of the Domain training that includes the following:

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

2. Deliver Generic Domain Specific Modules along with up skilling resources on process.

3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.

4. Ensure that all new employees go through the defined new learning path for their respective roles in the account

5. Deliver pre-process and process training for new employees

6. Support new hires during OJT and GO-live

7. Provide refresher and remedial training for existing employees

8. Ensure all regulatory requirements are complied with from time to time

9. Maintain trainee data and information

10. Generate training reports from time to time

11. Support any administrative tasks like trainee roster and scheduling etc.

12. Create/Customize training content for delivery

13. Provide feedback and coaching to analysts on the floor

14. Take ownership for improvement in analysts performance

15. Analyze training needs for employees working for the account.

16. Responsible for account level Training metrics

17. Responsible for adhering to training standardization guidelines defined by the BU Training Function

18. Responsible to work with ops to bridge gaps during training

Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification

Graduate

Must Have

1. Good Hands on system & applications expertise

2. Fluent in English language skills

3. Excellent Communication and presentation Skills

4. Good Customer interaction skills

5. PC literate with good system navigation skills

6. Good Data input skills

7. MS Office (Excel, Word, Outlook) skills - Basic

8. Task Management & Organization skills

9. Problem solving skills

10. Professional experience in Industry environment

11. Ability to engage with the client and run/lead workshops

12. Excellent Facilitation and influencing skills

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Must Have

1. A Deep Knowledge of the Business

2. The Ability to Measure and Assess Staff Training Needs

3. Strong Communication and Interpersonal skills

4. A Passion for Continuous Learning

5. Innovative Thinking 6. Embrace Efficiency