Process Trainer - US Healthcare Voice Process

Position: Process Trainer US Healthcare Voice Process (Mandate)

Job Location: Gurgaon DLF

Work Shifts: US Shift (Night Shift) all 5 days Work from Office (Mandate)

Job Summary:

As a Learning Specialist on the Learning Services Team, you will be responsible for helping in developing, and delivering New Hire Training & Cross-training sessions. You will work collaboratively with various departments to identify learning needs and create comprehensive training solutions that enhance the skills and knowledge of our team members. The ideal candidate will have excellent communication skills, a passion for continuous learning and helping others succeed.

Key Responsibilities:

Training Development:

• Help design and develop relevant and engaging training materials, and instructional guides.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.

Needs Assessment:

• Conduct training needs assessments by collaborating with managers and employees.
• Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.

Program/Training Plan Implementation:

• Deliver training programs, ensuring they are aligned with company goals and objectives.
• Facilitate in-person and virtual training sessions and workshops.

Evaluation and Improvement:

• Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
• Collect and analyze data to assess the impact of training programs on team member’s performance.

Communication and Collaboration:

• Work closely with subject matter experts to ensure content accuracy and relevance.
• Foster a culture of continuous learning and development within the organization.

Technical Skills:

• Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions.
• Stay updated with the latest instructional technologies and tools.

Skills:

• Strong knowledge of adult learning principles and practices.
• Excellent verbal and written communication skills.
• Empathetic and approachable, with strong interpersonal skills.
• Ability to work effectively in a team and adapt to changing priorities.
• Passion for learning and continuous improvement.
• Creative and innovative thinker.
• Any Graduation is Mandate
• Strong analytical and problem-solving abilities.
• Working to Good knowledge of Google Suite and MS Office required.
• Willingness to be flexible with working hours, and 6 days working as per Business/Process requirements

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About TELUS Digital: