Process Trainer

Job Responsibilities & Expectations:

Training Delivery

• Conduct onboarding sessions for new hires and refresher training for existing employees.
• Deliver engaging and interactive training programs (classroom, virtual, or blended).
• Use role plays, case studies, and simulations to reinforce learning.
• Ensure training sessions align with organisational goals and process standards.

Curriculum Development

• Design and update training materials, manuals, and e-learning modules.
• Customize content based on business needs, process changes, and learner feedback.
• Incorporate industry best practices and adult learning principles.

Monitoring & Evaluation

• Assess trainee performance through tests, role plays, and practical evaluations.
• Track training effectiveness using feedback forms, performance metrics, and post-training assessments.
• Identify skill gaps and recommend targeted learning interventions.

Feedback & Coaching

• Provide constructive feedback to trainees during and after sessions.
• Conduct one-on-one coaching for employees needing additional support.
• Collaborate with team leaders to reinforce training outcomes on the floor.

Reporting & Analysis

• Prepare training reports, attendance records, and performance dashboards.
• Analyse training effectiveness and suggest improvements.
• Share insights with management to align training with business objectives.

Compliance & Standards

• Ensure training content complies with company policies, legal guidelines, and industry standards.
• Maintain accurate documentation of training activities for audits.

Collaboration

• Work closely with Quality, Operations, and HR teams to align training with organisational needs.
• Participate in calibration sessions to ensure consistency in training and evaluation.

Skills Required:

• Excellent communication and presentation skills.
• Strong interpersonal and coaching abilities.
• Knowledge of customer service processes and industry standards.
• Familiarity with Learning Management Systems (LMS) and training tools.
• Analytical skills to measure training effectiveness.
• Creativity in designing engaging training content.
• Ability to manage time and meet deadlines.

Key Activities:

• Conduct induction training for New Hire batches (NHT).
• Deliver process and soft skills training regularly.
• Organise calibration sessions with Quality and Operations teams.
• Perform dip checks to ensure training effectiveness on the floor.
• Prepare Root Cause Analysis (RCA) for training-related performance gaps.

Minimum Qualifications:

Higher Secondary Certificate (HSC) or a graduate degree.

Job Types: Full-time, Permanent

Pay: ₹33,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person