Process Trainer

Your roles and responsibilities include:

• Develop a schedule to assess training needs
• Conduct training through new materials
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials, Test and review created materials
• Maintain a database of all training materials
• Review employee performance and learning
• Candidates with prior Training Experience in voice & Chat handling process would be preferred

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Leadership, team building, and management skills
• Deliver New Hire Training Batches
• Conduct Refresher Trainings/cross trainings per requirements
• Develop Content for various trainings
• Liaison with different functions to drive business objectives
• Calibrations within the team and with the quality team
• Maintain various training data and prepare reports
• Conduct PKT's for associates on the floor
• Conduct TNI/TNA to understand process requirements and roll out action plans
• Consult with TL's/peers & RM to identify and drive process improvement initiatives

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹450,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person