Process Trainer

Globiva

1 - 6 years

9 - 20 Lacs

delhi delhi india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

sales training nht & ojt management refresher & pkt sessions telesales / outbound sales expertise training mis & reporting coaching & mentoring sales process optimization ms office proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Conduct New Hire Training (NHT) covering sales process, product knowledge, objection handling, compliance, and systems
Drive smooth transition of trainees from NHT to OJT (nesting phase), ensuring readiness for production
Deliver refresher training sessions to improve sales conversion, upselling, cross-selling, and compliance adherence
Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness
Ensure high throughput % with maximum trainees successfully clearing NHT/OJT
Use role-plays, mock calls, and live call monitoring to enhance sales effectiveness
Partner with Operations & Quality teams to identify training needs and bridge performance gaps
Track and publish training MIS reports including throughput %, PKT results, nesting scores, and post-training sales performance
Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements
Support business KPIs including Sales Conversion %, Revenue, AHT, Quality & Compliance
Act as a coach and mentor for trainees during nesting and early production

Eligibility Criteria:

Graduate in any discipline
Minimum 1 year of experience as a Sales Process Trainer in BPO
Strong sales knowledge in telesales / outbound sales
Travel BPO background required
Flexible to work in a 6-day, 24/7 BPO environment (No cab facility)

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