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Job Overview We are looking for a motivated and experienced Process Trainer - Edtech domain. In this role, you will be responsible for managing agent performance across multiple businesses, focusing on improving both the quality and conversion rates of agents. You will work closely with the Training Manager and cross-functional teams to ensure that training materials, scripts, and processes are consistently updated, ensuring that agents remain well-prepared to meet sales and performance goals. Responsibilities Design and Deliver Training Programs : Develop and implement engaging training programs across online, in-person, and hybrid formats tailored for agents, focusing on performance enhancement and technology adoption Leverage EdTech Trends : Stay current with emerging educational technology (EdTech) tools and trends; integrate best practices to maximize learning outcomes and boost productivity Content Development : Create comprehensive, user-friendly learning materials, including guides, video tutorials, and help documentation on various EdTech platforms and tools Training Effectiveness & Feedback: Monitor and evaluate training effectiveness through participant feedback, knowledge assessments, and continuous improvement strategies to ensure training impact and relevance Technical Support: Provide real-time troubleshooting support and resolve basic technical issues during training sessions to ensure a smooth learning experience Client Walkthroughs : Prepare detailed training scripts and deliver clear, confident walkthroughs to clients or end-users when required Communication Skills : Demonstrate strong verbal and written communication abilities to facilitate clear instruction, collaboration, and support Data Handling : Utilize data tools such as Microsoft Excel to track performance, analyze training metrics, and support data-driven decision-making . Requirements Bachelor’s degree or equivalent Should have training or sales training background with at least 2-3 year of experience minimum. Prior BPO experience as a Trainer would be an added advantage. Experience from Edutech would be an added advantage. Knowledge of learning and development trends and best practices will be an added plus Excellent presentation skills Excellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS and data management, Curiosity to learn and leverage new learning tools, systems, or methods of working Prior experience on LMS would be an added advantage Multiple Regional language abilities would be an added advantage Logistics Loca tion - Noida Compensat ion: 4 - 6 Joining D ate: ASAP! Employment T ype: Contractual Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility 🦅 Entrepreneurial Team 💪 Exponential Growth 📈 Healthcare (Physical & Mental Wellnes s) 😌 Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less
