Process Trainer - Edtech

As a Process Trainer in the Edtech domain, your primary role will involve managing agent performance to enhance quality and conversion rates. You will work closely with the Training Manager and cross-functional teams to ensure that training materials and processes are updated to equip agents with the necessary skills to achieve sales and performance goals effectively. **Key Responsibilities:** - Design and Deliver Training Programs: Develop engaging training programs tailored for agents using online, in-person, and hybrid formats to enhance performance and technology adoption. - Leverage EdTech Trends: Stay updated with emerging EdTech tools and trends to maximize learning outcomes and productivity. - Content Development: Create user-friendly learning materials like guides, video tutorials, and help documentation for various EdTech platforms. - Training Effectiveness & Feedback: Monitor training effectiveness through participant feedback and assessments for continuous improvement. - Technical Support: Provide real-time troubleshooting support during training sessions for a seamless learning experience. - Client Walkthroughs: Deliver clear training scripts and walkthroughs to clients or end-users as needed. - Communication Skills: Demonstrate strong verbal and written communication for clear instruction and collaboration. - Data Handling: Utilize tools like Microsoft Excel to track performance metrics and support data-driven decision-making. **Qualifications Required:** - Bachelor's degree or equivalent - 2-3 years of experience in training or sales training - Prior BPO experience as a Trainer is advantageous - Experience in Edutech is a plus - Knowledge of learning and development trends and best practices - Excellent presentation and communication skills - Proficiency in Microsoft Word, PowerPoint, Excel, and data management - Curiosity to learn new tools and methods - Experience with Learning Management Systems (LMS) is beneficial - Proficiency in multiple regional languages is advantageous The company offers a desirable work environment that prioritizes long-term relationships, culture, and employee well-being. The team comprises experienced entrepreneurs and is supported by renowned investors from India and Silicon Valley, emphasizing freedom, responsibility, and exponential growth. Employee wellness, both physical and mental, is a key focus area. *Location:* Noida *Compensation:* 4 - 6 *Joining Date:* ASAP! *Employment Type:* Contractual,