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Process Quality - Associate - Lending

Process Quality - Associate - Lending

Paytm

1 - 6 years

1 - 4 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

compliance mobile payments ai process improvement regulatory compliance analytical skills financial services root cause analysis artificial intelligence qa recruitment quality assurance coaching quality analyst communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and detail-oriented Fresher Quality Analyst to join our team. This entry-level role is perfect for a recent graduate eager to start a career in quality assurance, process improvement, and compliance within a fast-paced environment. The ideal candidate will have strong analytical skills, a passion for excellence, and the ability to quickly learn new tools and processes.

Key Responsibilities:

Audit and Monitoring: Perform daily audits by listening to calls, reviewing emails, or reading chat transcripts to ensure agents adhere to all defined company policies, process flows, and regulatory compliance standards.

Feedback and Coaching Support: Assist senior QA members in preparing and delivering effective feedback and calibration sessions with agents and team leaders to drive performance improvement.

Reporting: Accurately log all audit results, track agent performance metrics, and assist in preparing daily/weekly Quality Assurance reports for management review.

Compliance: Ensure 100% adherence to all internal guidelines and external regulatory requirements (e.g., product knowledge, script adherence, professional etiquette).

Root Cause Analysis (RCA): Participate in meetings to analyze recurring errors or failures identified through quality checks and assist in identifying the root causes of quality defects.

Documentation: Help maintain and update quality documentation, Standard Operating Procedures (SOPs), and training material based on audit findings and process changes.

Required Qualifications:

Education: Bachelors degree in any stream (e.g., , B.A., , or equivalent).

Experience: 01 year of professional experience. Fresh graduates are strongly encouraged to apply.

Skills:

Excellent written and verbal communication skills.

Strong analytical and listening skills with a keen eye for detail.

Basic proficiency in MS Office (especially Excel and PowerPoint) for data logging and reporting.

Ability to work independently and as part of a team in a goal-oriented environment.

Education: Graduation/Post Graduation

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Process Quality - Associate - Lending