81 Process Monitoring Jobs - Page 4

Job Title: Operations Specialist About Us: At Reach, we're transforming the telecom landscape with our SOC2-compliant, cloud-native platform. Originally developed to overcome the complexities of launching a mobile service, our platform now empowers businesses to create and manage subscription-based services across various networksincluding wireless, fiber, cable, DSL, satellite, and private LTE. By seamlessly integrating essential modules with value-added features, we deliver exceptional experiences for both customers and client agents. Our mission is to simplify connectivity, enabling our partners to innovate and scale rapidly. For more, visit Job Overview: We are looking for a detail-oriented Operations Specialist to drive efficiency, streamline workflows, and enhance service delivery. You will manage ticket resolution, cross-functional coordination, and process optimization, ensuring seamless operations. Leveraging data analysis and dashboard creation, you will track key metrics, identify trends, and provide actionable insights to support business decisions. If you thrive in a fast-paced environment and enjoy solving complex operational challenges, this role is for you! Job Location: Bangalore Key Responsibilities: Ticket & Workflow Management Oversee and resolve operational tickets using the CRM system, ensuring timely resolution. Prioritize requests based on urgency and business impact, minimizing disruptions. Process Monitoring & Optimization Continuously track active workflows to ensure efficiency and adherence to SLAs. Identify bottlenecks, inefficiencies, and areas for process automation or enhancement. Operations Improvement & Strategy Analyse operational workflows and recommend improvements to enhance productivity. Drive initiatives that streamline internal processes, improving scalability. Cross-Functional Coordination Act as the central link between departments, ensuring seamless collaboration. Align teams to shared goals, facilitating smooth information flow and execution. Escalation & Issue Resolution Proactively escalate unresolved issues to the appropriate teams and track resolution. Ensure high-priority matters are addressed efficiently to maintain service quality. Data Analysis & Reporting Generate performance reports, analyze trends, and provide actionable insights. Create and maintain operational dashboards for real-time visibility. Compliance & Quality Assurance Ensure all operations adhere to company policies and regulatory standards. Conduct quality checks to maintain consistency and high performance. Documentation & Knowledge Management Maintain accurate records of processes, workflows, and operational guidelines. Build and manage a centralized knowledge base for continuous learning. Training & Team Enablement Assist in onboarding and training team members on operational best practices. Provide ongoing support to ensure the team is equipped to perform efficiently. Qualifications and Desired Skills: Bachelor’s degree relevant to operations or related field. 2-4 years of relevant experience in an operations role, preferably within a tech or telecom environment. Understanding of CRM systems, ticket management, and processes. Organizational, multitasking, and problem-solving skills Data analytics skills with the ability to extract insights Good communication and interpersonal skills Ability to work collaboratively with cross-functional teams. Ability to thrive in a fast-paced and dynamic work environment.

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Operational Procedures Behavioral | Aptitude | Communication Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

we are hiring on role of JCI for Data Center role Objective / Purpose of duty o Supporting the Project delivery function & Organization in terms of driving overall Quality Management Process. Main responsibilities Overall responsible to Maintain Quality Process as per JCI & Standards. Creates and implements company quality standards to maximize the profitability of the organization. Understanding customer needs and requirements to develop effective quality control processes. Maintain QMS (ISO 9001) Certification for the organization with cross-functional alignment. Drive internal & external Audit process as per ISO requirement. Conduct MRM with Leadership. Driving on-site execution quality practices, of-field documentation practices as per the QMS as well as JCI standard. Bring continuous improvement. Establishing customer connect mechanism, driving to implement customer inputs up to sustainable level and tracking. Conducting factory inspections, FAT as required. Driving Products defects, other QMS impacts management due to partners with vendor recovery process. Monitoring partner s performance. Provide periodic Quality Awareness training to the team. Assure the reliability and consistency of production by checking processes and final output. Monthly connect with leadership of different departing for review of Quality Issue. Analyze the data to find the areas for improvement. Keep records of quality reports, statistical reviews and relevant documentation. Hand of experienced in quality tools and SPC application at various stage. Skill Set Relevant experience in Quality Management domain. Understanding of project execution/project management process. Good Communication Skill - Verbal & Written Key performance criteria s 1. Able to interact seamlessly with cross functional team, customers, vendors, external auditing agencies/consultants. 2. Interaction with Sr Leadership & representation 3. Driving Organizations QMS Certification requirements 4. Safeguarding organizations interest in terms of QMS activities Qualification - Engineering Graduate - Any ISO auditing certification will be added advantage - Six Sigma Green belt certification will be added advantage. Experience 12-15 years relevant industry experience Knowledge, skills, and abilities required KNOWLEDGE a) QMS Analysis b) Analytical and conflict management skills c) Leadership ability ATTITUDE a) A team player & an initiator. b) Organized.

The role holder is responsible for planning, executing, controlling closure of projects, majorly involving in technical requirements of the project He/she will guide and review the in the technical work done by the team members Drive execution of the projects roadmap and manage entire project lifecycle from strategy planning to tactical activities with more focus on technical requirements of the project Ensure high customer connect for the project, building processes for all relevant team members to engage with the customer Ensure completion of Project satisfaction report and relevant survey and feedback mechanisms Guide the launch of project from concept to delivery by project managing and governing the overall budget Articulate and explain designs and constraints to stakeholders after understanding customer perspective Ensure compliance to internal tools Sensitize the team to go beyond the immediate deliverables to assess how to provide greater value to the customer on an ongoing basis Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring Review project profitability and other agreed parameters and provide relevant status reports to the management and customer Ensure steering committee meetings and other regular meetings with customer Develop supporting documentation and materials including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable Create and maintain project level dashboards to enable effective project management Promote team work, motivate, coach and develop people in the team to build functional skills and desired behaviours to deliver results Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations etc and customer expectations without impacting associates adversely Provide technical and other guidance as required to the team and assess the performance of the associates

Objective / Purpose of duty Supporting the Project delivery function & Organization in terms of driving overall Quality Management Process. Main responsibilities Overall responsible to Maintain Quality Process as per JCI & Standards. Creates and implements company quality standards to maximize the profitability of the organization. Understanding customer needs and requirements to develop effective quality control processes. Maintain QMS (ISO 9001) Certification for the organization with cross-functional alignment. Drive internal & external Audit process as per ISO requirement. Conduct MRM with Leadership. Driving on-site execution quality practices, of-field documentation practices as per the QMS as well as JCI standard. Bring continuous improvement. Establishing customer connect mechanism, driving to implement customer inputs up to sustainable level and tracking. Conducting factory inspections, FAT as required. Driving Products defects, other QMS impacts management due to partners with vendor recovery process. Monitoring partner s performance. Provide periodic Quality Awareness training to the team. Assure the reliability and consistency of production by checking processes and final output. Monthly connect with leadership of different departing for review of Quality Issue. Analyze the data to find the areas for improvement. Keep records of quality reports, statistical reviews and relevant documentation. Hand of experienced in quality tools and SPC application at various stage. Skill Set Relevant experience in Quality Management domain. Understanding of project execution/project management process. Good Communication Skill - Verbal & Written Key performance criteria s Able to interact seamlessly with cross functional team, customers, vendors, external auditing agencies/consultants. Interaction with Sr Leadership & representation Driving Organizations QMS Certification requirements Safeguarding organizations interest in terms of QMS activities Qualification Engineering Graduate Any ISO auditing certification will be added advantage Six Sigma Green belt certification will be added advantage. Experience 12-15 years relevant industry experience Knowledge, skills, and abilities required KNOWLEDGE QMS Analysis Analytical and conflict management skills Leadership ability ATTITUDE A team player & an initiator. Organized.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Micro Focus Operations Manager i Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary We are seeking an experienced Open Text OBM, SiteScope, and APM/BPM Administrator to oversee the administration, configuration, and optimization of our IT monitoring tools. The ideal candidate will play a critical role in ensuring the continuous performance, availability, and reliability of IT systems and applications through effective use of monitoring solutions.________________________________________Key ResponsibilitiesOperations Bridge Manager (OBM): Administer and manage Open Text Operations Bridge Manager (OBM) for centralized event and performance monitoring. Configure OBM event correlation rules, monitoring policies, and integrations with third-party systems. Conduct regular maintenance, upgrades, and patching of the OBM environment. Develop and maintain OBM dashboards, reports, and KPIs to support IT operations. Troubleshoot and resolve OBM-related technical issues and provide root cause analysis.SiteScope: Administer and configure SiteScope for monitoring IT infrastructure, including servers, networks, databases, and applications. Create and manage SiteScope templates, monitors, and alert thresholds. Perform routine health checks, backups, and upgrades of SiteScope environments. Integrate SiteScope with other monitoring tools and platforms for enhanced visibility.Application Performance Management (APM/BPM): Manage the deployment and configuration of Application Performance Management (APM) and Business Process Monitoring (BPM) tools. Monitor application performance and end-user experience through synthetic transactions. Analyze APM metrics to identify and address application bottlenecks. Generate actionable insights and share performance reports with business and technical stakeholders.________________________________________ Qualifications and SkillsRequired Skills: Proven experience in administering Open TextOBM, SiteScope, and APM/BPM solutions. Strong knowledge of monitoring protocols (SNMP, WMI, JMX) and APIs for integration. Proficiency in creating and managing monitoring policies, templates, and alerts. Familiarity with IT infrastructure components (servers, applications, databases, networks). Experience with scripting languages (e.g., PowerShell, Python, Bash) for automation tasks. Understanding of ITIL processes and incident, problem, and change management workflows.Preferred Skills: Open Textcertifications in OBM, SiteScope, or APM/BPM. Experience with cloud platforms (AWS, Azure, GCP) and their monitoring solutions. Knowledge of other monitoring tools such as Splunk, Dynatrace, or AppDynamics. Strong analytical and troubleshooting skills with attention to detail.________________________________________Experience Minimum of 4-10 years of experience in IT monitoring administration roles. Qualifications 15 years full time education