Process Manager

eClerx

2 - 5 years

4 - 8 Lacs

pune

Posted:3 weeks ago| Platform:

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Skills Required

operations management team management customer service business development process management project management team handling banking operations process improvement client relationship management branch operations team leading sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Process Manager

Key Responsibilities:

Manage, monitor, and improve day-to-day business processes to achieve SLAs and KPIs.
Lead process transformation, re-engineering, and standardization initiatives.
Analyze workflows, identify bottlenecks, and implement corrective actions.
Drive automation, digitization, and efficiency projects.
Collaborate with cross-functional teams to ensure smooth process execution.
Develop and maintain process documentation, SOPs, and compliance frameworks.
Lead a team of associates, providing guidance, mentoring, and performance feedback.
Track and report process performance to senior management.
Handle escalations and ensure timely issue resolution.
Support audits, risk assessments, and governance requirements.

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