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Process Management

Process Management

Capgemini

4 - 6 years

6 - 8 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

disaster recovery change management recovery management service delivery csi report generation process improvement application monitoring process management process documentation quality management incident management service improvement itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Service Delivery and Disaster Recovery Management Incident, Problem, and Change Management Continuous Service Improvement [CSI] Application monitoring & support Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence Incident Trend reports, Amber reports, Infrastructural health checks Process Improvement, Process Audit, Quality Management Plan [QMP], Quality Trend Reports Weekly / Monthly / Yearly deck report generation and presentation Process documentation, implementation, and excellence Primary Skills Service Delivery and Disaster Recovery Management Incident, Problem, and Change Management Continuous Service Improvement [CSI] Secondary Skills Application monitoring & support Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence Incident Trend reports, Amber reports, Infrastructural health checks

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Capgemini

www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

Key People

Aiman Ezzat

Chief Executive Officer
Carole Ferrand

Group Chief Financial Officer
Gerry McAvoy

Group Executive Vice President
Kakha Tskhakaia

Global CTO
Shannon McCarthy

Chief Marketing Officer

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