4436 Process Improvement Jobs - Page 48

We are seeking a dedicated Officer - Quality to join our team in India. The ideal candidate will have a strong background in quality assurance and will be responsible for ensuring that our products and services meet the highest quality standards. Responsibilities Develop and implement quality assurance procedures and standards. Conduct regular quality audits and inspections to ensure compliance with regulatory requirements. Analyze quality data and metrics to identify areas for improvement. Collaborate with cross-functional teams to address quality issues and implement corrective actions. Provide training and support to team members on quality assurance practices. Skills and Qualifications Bachelor's degree in Engineering, Quality Management, or a related field. 3-8 years of experience in quality assurance or a similar role. Strong understanding of quality management systems and methodologies (e.g., ISO 9001, Six Sigma). Proficiency in quality tools and techniques, such as root cause analysis and statistical process control. Excellent analytical and problem-solving skills. Strong attention to detail and ability to work independently and as part of a team.

As the Product Support - Lead at SpotDraft, you will manage, mentor, and guide a team of Product Specialists, ensuring smooth operations, efficient issue resolution, and a strong collaboration across departments. You will take ownership of escalated issues, act as a subject matter expert (SME), and provide strategic input for improving both internal processes and customer-facing solutions. Key Responsibilities: 1. Leadership & Mentorship: - Lead and mentor a team of Product Specialists, fostering skill development and professional growth. - Provide guidance on complex troubleshooting, ensuring timely issue resolution and adherence to SLAs. - Manage team performance through regular feedback, performance reviews, and goal setting. 2. Escalation Management: - Serve as the point of contact for escalated issues, ensuring they are resolved efficiently with minimal impact on the customer. - Collaborate with cross-functional teams (Product, Engineering, etc.) to facilitate the resolution of high-priority and complex issues. Implement and oversee the use of support management tools (e.g., Jira Service Management) to track and resolve customer issues efficiently. 3. Process Improvement & Strategy: - Analyze support trends to identify areas for process improvements, suggesting and implementing enhancements to ensure continuous growth in team efficiency. - Collaborate with leadership to refine the product support strategy, ensuring alignment with company objectives. 4. Customer Engagement & Success: - Advocate for customer needs, ensuring customer satisfaction and helping them achieve success through the effective use of SpotDrafts solutions. 5. Reporting & Insights: - Oversee reporting on support team performance, identifying trends and areas for improvement. - Regularly present insights and findings to senior leadership to inform product and support decisions. Who You Are: - 5+ years of experience in a years in product support / technical support or a related field, preferably in a SaaS environment, with at least 1 year in a leadership position. - Deep understanding of API setups, HTTP error codes, database queries, and network troubleshooting. - Expertise in log analysis tools (e.g., DataDog, SUMO Logic) and integrations. - Proven experience in leading and mentoring technical teams. Strong people management and organisational skills, with the ability to motivate a team and drive results. - Ability to handle complex customer issues, serve as an escalation point, and think strategically to prevent recurring issues. - Strong communication skills, with the ability to work effectively with cross-functional teams and communicate complex technical issues clearly to customers and internal stakeholders. - A passion for ensuring customer success, with a focus on building strong relationships with enterprise-level clients. - Willing to work in a fast-paced environment, and comfortable with a 24/7 support structure when necessary. - Experience with enterprise-level customers and large-scale deployments. - Advanced knowledge of security protocols, SSO, and troubleshooting integration issues in complex environments. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. An opportunity to work alongside one of the most talent-dense teams. An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. Hands-on impact and space for complete ownership of end-to-end processes. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers Be Transparent. Be Direct Be Audacious Outcomes over everything else Be 1% better every day Elevate each other Be passionate. Take Ownership

Responsible for implementing and monitoring processes relating to Hygiene and Food Safety in the business Understanding the complexity of site and still adhering the QHSE policies Key Responsibilities Ensure that safety standards are maintained and continually seek ways to improve safety standards Participate in the review process for all SEQ strategies Prepare HACCP based food safety plans and manage the approval process with local authorities Report Food Safety and Occupational Health and Safety related incidents Ensure all reported food safety or OH S related incidents are fully investigated and corrective actions completed Deliver training presentations to operational teams and contract managers as appropriate Work with Sodexo regional team on improving the overall QHSE standards Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actionsFollow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials Provide reports to Head Office on SEQ activities updates of the regional sites on a monthly basisEnsure adherence to local food laws relevant statutory guidelinesMaintain all safety records, records certificates as required under the ISO22000-2005 EMS standards Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actions Follow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials Qualifications: Bachelor's / Masters / MSC degree in food technology or MSC in Applied Sciences Certified Lead auditor HACCP, ISO 9001/22000 Min 3 + years' experience in Quality Systems Management, TQM, and process Improvement concepts Experience working with a food or beverage industry Demonstrated experience in development and implementation of Quality Management System, internal and external audits

Responsible for implementing and monitoring processes relating to Hygiene and Food Safety in the business Understanding the complexity of site and still adhering the QHSE policies Key Responsibilities Ensure that safety standards are maintained and continually seek ways to improve safety standards Participate in the review process for all SEQ strategies Prepare HACCP based food safety plans and manage the approval process with local authorities Report Food Safety and Occupational Health and Safety related incidents Ensure all reported food safety or OH S related incidents are fully investigated and corrective actions completed Deliver training presentations to operational teams and contract managers as appropriate Work with Sodexo regional team on improving the overall QHSE standards Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actionsFollow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials Provide reports to Head Office on SEQ activities updates of the regional sites on a monthly basisEnsure adherence to local food laws relevant statutory guidelinesMaintain all safety records, records certificates as required under the ISO22000-2005 EMS standards Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actions Follow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials Qualifications: Bachelor's / Masters / MSC degree in food technology or MSC in Applied Sciences Certified Lead auditor HACCP, ISO 9001/22000 Min 3 + years' experience in Quality Systems Management, TQM, and process Improvement concepts Experience working with a food or beverage industry Demonstrated experience in development and implementation of Quality Management System, internal and external audits

Responsible for implementing and monitoring processes relating to Hygiene and Food Safety in the business Understanding the complexity of site and still adhering the QHSE policies. Key Responsibilities Ensure that safety standards are maintained and continually seek ways to improve safety standards. Participate in the review process for all SEQ strategies Prepare HACCP based food safety plans and manage the approval process with local authorities. Report Food Safety and Occupational Health and Safety related incidents Ensure all reported food safety or OH S related incidents are fully investigated and corrective actions completed. Deliver training presentations to operational teams and contract managers as appropriate Work with Sodexoregional team on improving the overall QHSE standards Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actions Follow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials. Provide reports to Head Office on SEQ activities updates of the regional sites on a monthly basis Ensure adherence to local food laws relevant statutory guidelines Maintain all safety records, records certificates as required under the ISO22000-2005 EMS standards. Plan, Conduct regular audits in Food Safety, Quality and Occupational Safety within Food Facility Services sites in the region, doing the reporting and completing follow up actions Follow up with vendor and purchase team regarding any deviation from specs/quality in the raw and packing materials. Qualifications: Bachelor's / Masters / MSC degree in food technology or MSC in Applied Sciences. Certified Lead auditor HACCP, ISO 9001/22000. Min.3 + years' experience in Quality Systems Management, TQM, and process Improvement concepts. Experience working with a food or beverage industry Demonstrated experience in development and implementation of Quality Management System, internal and external audits."

Greetings from Synergy Resource Solutions (www.synergyresource.co.in) a leading HR Consultancy Firm. Our client company is global market leader in Maritime Industry. They have offices around the globe and into Maritime business for last 200 years. Company is an international, knowledge-based group that supplies high technology systems and solutions to customers in the oil and gas industry, the merchant marine, Digital and the defence and aerospace industries. Position: Supplier Technical Engineer Qualification: - B.E- Mechanical 5-10 years in Supplier quality, Supplier development, Auditing. Location:- Mahape, Navi Mumbai Reports To: - GM Strategic Sourcing Experience: 5-10 years in Supplier quality, Supplier development, Auditing. Understanding of Fabrication, Welding and NDT techniques. Understanding of other manufacturing processes eg. Machining, Casting, Electro-Mechanical assembly. Knowledge of ISO9001; ISO14001; ISO45001 and related eg. ISO TS 16949, ISO 3834 Basic understanding of QHSE management system implementation and risk assessment Knowledge of Problem-Solving Resolution tools and techniques (8D, root cause analysis, containment activities. Skills: Technical Knowledge - Mechanical Strong analytical skills Good communication Skills Negotiation Skills Collaborative skills Good Interpersonal skill Travel: Based on the exigency of the task assigned Able to travel on short notice Roles & Responsibilities: Support suppliers in the development, implementation, maintenance and continuous improvement of manufacturing processes which are capable of meeting requirements for quality, cost, delivery and lead time Maintain and/or govern elements of the Technical Package of the product which clearly define the manufacturing process and control it effectively, culminating in product validation via the First Article Inspection process Work with interfacing teams (Engineering, Product Management, Site ME/Quality, etc) and suppliers to ensure technical requirements are understood and accounted for, specifically including Source and Method Change and New Product Introduction. Resolve technical problems/enquiries related to the product Identify opportunities for new or improved manufacturing processes to meet current or future requirements Identify and share best practice; capture and utilize lessons learned Support site quality teams in the implementation and management of containment activities in the affected suppliers Support site quality teams to effectively manage supplier non-conformance ensuring robust problem resolution

Preferred Candidate Profile: Experience in product lifecycle management. Ability to coordinate with cross-functional teams. Strong project management and innovation skills. GENDER REFRENCE: MALE ONLY AGE LIMIT: 30 TO 40 YEARS Job Responsibilities: Oversee the development of new products from concept to production. Collaborate with design, production, and quality teams. Conduct feasibility studies and cost analysis. Ensure adherence to industry standards and customer expectations. Drive innovation and process improvements in product development.

Lead and assist in the planning, execution, and reporting of Internal Audit Risk consulting engagements, covering IA, IFC, SOX, SOP/Process, and Controls. Manage client interactions and relationships at the Finance team / Process owner levels, ensuring clear communication and effective resolution of issues. Review the work performed by the audit team (Team Leads articles), ensuring accuracy, completeness, and adherence to the expected standards and quality of work. Provide clear instructions and guidance to team members, assigning tasks, and managing workloads effectively to meet audit objectives and deadlines. Identify opportunities for process improvement and operational efficiency enhancements through the audit process, contributing to organizational growth and excellence. Participate in the organizationtraining initiatives and contribute to the development of team members and organizational knowledge. Qualifications and Experience: Qualified Chartered Accountant (CA) with 0-2 years of progressive experience in internal audit, risk consulting, or related fields. Strong understanding of internal audit methodologies, risk assessment techniques, and regulatory requirements. Excellent analytical, problem-solving, and decision-making skills. Proven leadership abilities, with experience in managing and motivating teams to achieve common goals. Exceptional communication and interpersonal skills. Proficiency in Microsoft Office Suite and experience with audit management software/tools preferred.

Lead and assist in the planning, execution, and reporting of Internal Audit Risk consulting engagements, covering IA, IFC, SOX, SOP/Process, and Controls. Manage client interactions and relationships at the Finance team / Process owner levels, ensuring clear communication and effective resolution of issues. Review the work performed by the audit team (Team Leads articles), ensuring accuracy, completeness, and adherence to the expected standards and quality of work. Provide clear instructions and guidance to team members, assigning tasks, and managing workloads effectively to meet audit objectives and deadlines. Identify opportunities for process improvement and operational efficiency enhancements through the audit process, contributing to organizational growth and excellence. Participate in the organizationtraining initiatives and contribute to the development of team members and organizational knowledge. Qualifications and Experience: Qualified Chartered Accountant (CA) with 0-2 years of progressive experience in internal audit, risk consulting, or related fields. Strong understanding of internal audit methodologies, risk assessment techniques, and regulatory requirements. Excellent analytical, problem-solving, and decision-making skills. Proven leadership abilities, with experience in managing and motivating teams to achieve common goals. Exceptional communication and interpersonal skills. Proficiency in Microsoft Office Suite and experience with audit management software/tools preferred.

Lead and assist in the planning, execution, and reporting of Internal Audit Risk consulting engagements, covering IA, IFC, SOX, SOP/Process, and Controls. Manage client interactions and relationships at the Finance team / Process owner levels, ensuring clear communication and effective resolution of issues. Review the work performed by the audit team (Team Leads articles), ensuring accuracy, completeness, and adherence to the expected standards and quality of work. Provide clear instructions and guidance to team members, assigning tasks, and managing workloads effectively to meet audit objectives and deadlines. Identify opportunities for process improvement and operational efficiency enhancements through the audit process, contributing to organizational growth and excellence. Participate in the organizationtraining initiatives and contribute to the development of team members and organizational knowledge. Qualifications and Experience: Qualified Chartered Accountant (CA) with 0-2 years of progressive experience in internal audit, risk consulting, or related fields. Strong understanding of internal audit methodologies, risk assessment techniques, and regulatory requirements. Excellent analytical, problem-solving, and decision-making skills. Proven leadership abilities, with experience in managing and motivating teams to achieve common goals. Exceptional communication and interpersonal skills. Proficiency in Microsoft Office Suite and experience with audit management software/tools preferred.

5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections

KPI Analysis & Reporting: Monitor, analyze, and present KPIs; identify trends and improvement areas. Client Reporting: Provide accurate KPI reports, address queries, and maintain transparency. Warehouse Operations: Ensure warehouse efficiency aligns with KPIs; analyze performance metrics like inventory, turnaround time, and order accuracy. Process Optimization: Recommend improvements to boost efficiency and meet performance targets. Cross-Functional Coordination: Collaborate with teams to achieve KPI goals and ensure effective communication with clients.

Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Develop and maintain QA plans and process routings, which reflect intended/actual activities. Provide support for all quoting activities by participation in initial process design, development, and implementation phases. Evaluate and support inspection processes via inspection aids and instruction guidelines. Support all training programs by development and implementation of specialized training sessions for all applicable functions. Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access. Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort. Provide trend analysis of defects occurring at the customer, supplier and internally. Participate in the vendor survey activities as applicable. Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts. Interface with all departments as applied to the Policies and Procedures with special regard to ISO, EN4600 and GMP documentation. Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable. Interface and provide technical support on quality issues with the customer as needed. Support and focus corrective action efforts and utilizing the SPC data and corrective action tracking package and create and implement any meetings, procedures, or team-building concepts as necessary as part of the corrective/preventative effort. Serve as liaison between Jabil Circuit and suppliers or customers on quality related issues. Improve technical support for the quality organization. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelors degree required and two years related experience; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES Must be able to understand how to recruit passive candidates, attracting highly qualified candidates, moving them through our talent acquisition process, resulting in hires of the highest caliber. Prepares candidates for interviewing with specific hiring managers by providing detailed information on the company, our business strategy, department background, job descriptions, and expectation-setting. Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, and partnering with business units to understand and meet business talent acquisition needs. Recommend ideas and strategies related to Asia recruitment that will contribute to the efficiency and effectiveness of the department. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings. Manages the presentation, selection, offer, negotiation, and closing involved in full lifecycle recruiting. Leverage online recruiting resources, including job boards, niche sites, and social networking sites to identify and recruit the very best candidates. Works closely with hiring managers and business leaders to determine the human capital needs of the departments and positions identified to ensure efficient and effective hiring. Comply and follow all procedures within the company security policy. May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS Must be able to manage competing demands within a very fast-paced environment. Excellent writing and oral communication skills are required. Demonstrated ability to recruit for a broad/deep range of positions. Demonstrated ability to function/recruit on a national, international and multi-location level. Ability to handle sensitive and confidential information appropriately. Strong initiative and solid judgment abilities/skills.

Major activities : Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Description We are looking for an experienced Injection Molding professional to join our team. The ideal candidate should have 1-9 years of experience in the job market context of India. The candidate should be able to operate and maintain injection molding machines and work with a variety of materials to produce high-quality products. Responsibilities Operate and maintain injection molding machines Troubleshoot and resolve issues with machines and materials Work with a variety of materials to produce high-quality products Perform quality checks on finished products to ensure they meet specifications Follow safety procedures and maintain a clean and organized work area Communicate effectively with team members and management Skills and Qualifications 1-9 years of experience in injection molding Knowledge of injection molding machines and materials Ability to troubleshoot and resolve issues with machines and materials Experience with quality control and inspection procedures Strong attention to detail Excellent communication and interpersonal skills Ability to work in a team environment High school diploma or equivalent (Bachelor's degree in Mechanical Engineering is preferred)

Role Responsibilities: Supervise quality inspectors and daily production checks Monitor in-line and final product quality across shifts Ensure compliance with quality standards and audit readiness Address product defects and support corrective action implementation Key Deliverables: Daily quality inspection reports and issue logs Non-conformance root cause and corrective action documentation Improved quality KPIs through process refinement Internal audit support and training of QC personnel

Role Responsibilities: Supervise quality inspectors and daily production checks Monitor in-line and final product quality across shifts Ensure compliance with quality standards and audit readiness Address product defects and support corrective action implementation Key Deliverables: Daily quality inspection reports and issue logs Non-conformance root cause and corrective action documentation Improved quality KPIs through process refinement Internal audit support and training of QC personnel

Role Responsibilities: Supervise quality inspectors and daily production checks Monitor in-line and final product quality across shifts Ensure compliance with quality standards and audit readiness Address product defects and support corrective action implementation Key Deliverables: Daily quality inspection reports and issue logs Non-conformance root cause and corrective action documentation Improved quality KPIs through process refinement Internal audit support and training of QC personnel

Function Overview The Finance function partners across General Mills to guide and govern financial performance. Focuses on investment returns (brand, capital, and resource investments) and operates globally across embedded and enterprise-focused groups. Purpose of the Role Review and implement design solutions for Record to Analyze (R2A) , Order to Cash (O2C) , and Procure to Pay (P2P) processes. Identify risks, review controls, and ensure compliance across all finance processes. Act as an expert in SAP FICO and lead process improvements across service partners. Maintain strong governance procedures , manage cross-functional teams , and drive standardization and best practices . Serve as a trusted advisor to stakeholders and help identify and resolve operational issues. Maintain strong relationships and communication with global stakeholders . Key Accountabilities 60% Process Review, Risk Management & Governance Conduct operational reviews to assess process effectiveness. Review E2E processes as an expert in R2A, O2C, and P2P systems. Suggest process design improvements using best practices . Recommend Vital, Essential, Desirable (VED) metrics. Draft gap reports using FMEA framework . Identify stakeholder concerns (errors, training gaps, process changes). Develop advanced reporting and analytics for proactive insights. Liaise with vendor service teams to resolve issues and escalations. Perform quality reviews and surprise audits for compliance. Understand Chart of Accounts and linkage to Hyperion . Provide analytical support to finance teams globally. Ensure implementation of control protocols and standard policies . Apply robust risk mitigation strategies. 30% In-Process Service Management Manage knowledge sharing and documentation. Partner with internal teams to drive remediation and improvements. 10% Projects & Continuous Improvement Promote the use of Continuous Improvement (CI) tools and methods. Lead or participate in projects that enhance process efficiency and cost leadership . Actively engage in team/site events and initiatives . Minimum Qualifications Full-time graduation from an accredited university (mandatory). 7+ years of experience in finance or accounting. Preferred Qualifications Master's/Postgraduate degree in Finance & Accounting . Chartered Accountant (CA) certification (required). GAAP or IFRS certification (preferred). Desired Skills & Expertise Expertise in SAP FICO and R2A processes. Strong knowledge of US & International GAAP , audit , and regulatory requirements . Experience with SOX governance and financial system integration (FSI) . Strong stakeholder management and communication with senior leaders. Ability to navigate complex, technical, and policy-based challenges. Analytical mindset with the ability to provide strategic recommendations . Proficiency in process reviews , risk management , and reporting tools .

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

About The Role JOB DESCRIPTION: ROLE: Market Risk Manager FUNCTIONS: The candidate will: Work as a key resource for the management of Market Risk of the Bank (portfolios include Fixed Income, Foreign Exchange, Derivatives, Commodities etc) and Operational Risk (for Treasury Department) Perform continuous identification, assessment, monitoring and mitigation of the Market Risk in the Bank"™s Treasury portfolio and monitor the market environment. Provide periodic and timely analysis of risk, highlight emerging risks and recommend risk mitigation steps. Periodic risk updates to ALCO, Risk Management Committee etc in the form of presentations, Notes etc. Analyse and explain the daily changes in trading results (P&L), risk sensitivities and Value-at-Risk of all portfolios. Make necessary modifications in calculations/methodologies. Ensure correctness of valuation and risk models. Supervise the Rate Scan & Market Surveillance functions performed by Treasury Middle Office. Stress testing & Scenario Analysis of the Bank"™s Treasury portfolios. Evaluate new treasury products and processes, identify risks, recommend valuation methodologies, and risk mitigation steps. Drive automation and process improvement in risk monitoring tools. Ensure compliance with market risk regulations. Participate in IT project implementations from the Market Risk side. Prescribe all requirements from Market Risk side and ensure correct implementation. Participate in Operational Risk Management functions for Treasury Liaison with Audit and Regulators for Market Risk Qualifications & Skills : CA or MBA (Finance) or Masters in Markets/Finance or CFA/FRM/CQF or Bachelors in Engineering, Mathematics, Statistics or related field Progress in FRM/PRM/CFA/CQF etc. would be viewed favourably Good understanding of financial markets Strong analytical and problem-solving skills Ability to analyse, summarize and present analysis Proficiency in Excel, VBA and at least one programming language such as Python will be preferable. Experience : At least 3 years of experience in Market Risk Management or similar functions (Structuring/Trading/Quant etc) preferably in a bank, investment firm or financial services organization.

About The Role About The Role : Process & Financial Analyst, CREM O Mumbai, Maharashtra, India O GradeM4/M5 O DepartmentCorporate Real Estate Management (CREM), BIU O OfficeMumbai, Goregaon (India) Executive Summary: To act as a Financial and Internal Controller for CREM function. Additionally, the candidate is expected to design, monitor and control critical business processes within the function ensuring efficiency and compliance. Roles and Responsibilities: Analyse past data and ensure variance analysis with comments and actionable for cost saves. Support internal teams in understanding the data and consolidation. Monthly MIS Pack, Expense Tracker analysis, quarterly expense tracker with in-depth analysis on variance and identify reasons. Internal audit, RCSA (Risk Control Self-Assessment) Proficiency with Microsoft Excel and familiarity with large data query/data management tools is extremely helpful. New Initiatives and Automation Projects. Structured Business Process Improvement with competitive benchmarking. Basic and Preferred Qualifications: Minimum of 8+ year experience in Banking and Financial Services. Post graduate in Financial/ CA Strong analytical and data gathering skills Strong quantitative and analytical competency Advanced knowledge of Excel Experience in audit, Internal Controls and Process Improvement preferred

Data Management: Gathering, analyzing, and presenting data from various sources in a clear and understandable format. Reporting: Preparing timely and accurate MIS reports and dashboards for stakeholders, often on a regular basis Required Candidate profile system Support Providing support and maintenance for existing MIS systems, ensuring they are functioning efficiently.Process Improvement, Identifying areas where MIS systems can be improved t increase

Job Title: Project Manager (Contractual Employment) | India Date: June 2025 Location: Bangalore, India We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality eyecare and eyewear products such as Varilux, Crizal, Eyezen, Stellest, and Transitions, iconic brands such as Ray-Ban, Oakley, Vogue, and Luxury & Premium brands such as Prada, Gucci, Michael Kors etc that consumers love as well, that offers consumers high-quality vision care and best- in-class shopping experiences, and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Website: https://www.essilorluxottica.com/en/ We are looking for a Project Manager (1 year Contract), who has expertise in a high paced work environment, handled project management initiatives in startups, M&A entities that includes process integration of all management functions, project viability study of process and system efficiencies, provide consultative/ advisory services for overall business improvements for an organization. Join us in redefining the boundaries of what is possible. Your Role Reporting to the Business Head ; you will collaborate closely with internal teams, external stakeholders and be part of global initiatives if needed. Main responsibilities: Plan and implement projects Help define project scope, goals and deliverables Create a project schedule and timeline Support and work with the Leadership team to ensure desired outcomes. Lead quality assurance Report on the project status Present to stakeholders reports on progress as well as problems and solutions Implement and manage changes when necessary to meet project deliverables Evaluate and assess the result of the project A. Specific Pre-Requisites Excellent communication skills Problem-solving and leadership skills Project planning, risk management, time management and other project management skills Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager Proficiency in project management software and tools Negotiation and discussion with Stake holders Conflict resolution experience. Minimum 10 years industry experience. Optical industry experience is an added advantage. B. NETWORK OF INTERACTION: INTERNAL: This role will be working closely with colleagues from across all functions such as Sales teams, marketing, operations, customer service, human resources and finance. EXTERNAL: This role will be closely working with multiple external stakeholders C. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager D. CANDIDATE PROFILE: Educational Background: Degree with competency in project management, process integration & improvement, communication, stakeholder engagement, time management. E. LANGUAGES: Proficient in English and multilingual is preferred.