Job
Description
As the Operations Manager at this company, your primary responsibility will be to lead the day-to-day operations of CPV / address verification processes across multiple geographies. You will ensure adherence to TAT, accuracy, and compliance as per client SLAs & RBI/IRDAI guidelines. Monitoring productivity, capacity planning, and resource allocation across field staff & back-office teams will also be a key part of your role. Additionally, you will be responsible for executing end-to-end Vendor / Partner Management & Vendor Procurement. Your role will also involve building and enforcing robust quality control processes to minimize fraud, errors, and rejections. It will be essential for you to stay updated with BFSI regulatory changes impacting CPV processes and ensure compliance. Conducting audits and implementing corrective actions to maintain data integrity and operational hygiene will be crucial tasks under your purview. In terms of client and stakeholder management, you will act as the primary escalation point for BFSI clients (Banks, NBFCs, Insurers). You will participate in governance meetings with clients, presenting performance dashboards & improvement plans, and partner with the sales/solutions team in new client onboarding and process design. People leadership will be a significant aspect of your role as you will be required to lead and mentor a large, distributed team of field verifiers, team leaders, and coordinators. Driving training, motivation, and productivity improvement across teams will be essential in creating a performance-driven culture with strong governance and accountability. Collaborating with technology teams to introduce automation, mobility solutions, and digital workflows will be part of your responsibility towards process improvement & automation. Identifying opportunities for cost optimization while improving service quality and benchmarking against industry best practices will be key to continuously upgrading processes. As the ideal candidate, you should have 8+ years of experience in BFSI operations, with at least 5+ years managing CPV / field verification / risk operations at scale. A strong understanding of CPV, KYC, fraud risk controls, and regulatory requirements in BFSI & Vendor Management is necessary. Proven experience in managing large distributed teams (Vendors + including field staff) and working with senior client stakeholders in Banks/NBFCs will be advantageous. Familiarity with CPV automation, field mobility apps, dashboards, RPA, or workflow tools along with a Graduate / MBA degree will be preferred for this role. As the Operations Manager at this company, your primary responsibility will be to lead the day-to-day operations of CPV / address verification processes across multiple geographies. You will ensure adherence to TAT, accuracy, and compliance as per client SLAs & RBI/IRDAI guidelines. Monitoring productivity, capacity planning, and resource allocation across field staff & back-office teams will also be a key part of your role. Additionally, you will be responsible for executing end-to-end Vendor / Partner Management & Vendor Procurement. Your role will also involve building and enforcing robust quality control processes to minimize fraud, errors, and rejections. It will be essential for you to stay updated with BFSI regulatory changes impacting CPV processes and ensure compliance. Conducting audits and implementing corrective actions to maintain data integrity and operational hygiene will be crucial tasks under your purview. In terms of client and stakeholder management, you will act as the primary escalation point for BFSI clients (Banks, NBFCs, Insurers). You will participate in governance meetings with clients, presenting performance dashboards & improvement plans, and partner with the sales/solutions team in new client onboarding and process design. People leadership will be a significant aspect of your role as you will be required to lead and mentor a large, distributed team of field verifiers, team leaders, and coordinators. Driving training, motivation, and productivity improvement across teams will be essential in creating a performance-driven culture with strong governance and accountability. Collaborating with technology teams to introduce automation, mobility solutions, and digital workflows will be part of your responsibility towards process improvement & automation. Identifying opportunities for cost optimization while improving service quality and benchmarking against industry best practices will be key to continuously upgrading processes. As the ideal candidate, you should have 8+ years of experience in BFSI operations, with at least 5+ years managing CPV / field verification / risk operations at scale. A strong understanding of CPV, KYC, fraud risk controls, and regulatory requirements in BFSI & Vendor Management is necessary. Proven experience in managing large distributed teams (Vendors + including field staff) and working wi
