Process Expert - Opportunity To Cash

Siemens

2 - 4 years

6 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

order processing erp sap customer service logistics siebel workflows siebel eai order management siebel configuration siebel scripting siebel tools business services process optimization escript escripting sales siebel billing sql b2b siebel crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll make an impact by:

We are currently looking for Order Management/ Specialist to join our India/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
Processing orders in the system based on the input from customers and salesmen.
Creation of differnt types of sales order.
ICC Billing & clarification of billing query.
Order verification and booking for Medical products ( global).
Order verification and booking for OEM products used in medical products.
Billing and delivery follow up.
Coordination with installation team for delivery coordination.
Organization of deliveries and material flow within the company in line with relevant regulations.
Cooperation with suppliers, shipping companies and customs agencies.
Monitoring delivery timetables.
Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
Actively proposing process optimizations.
Act as a stakeholder/Siemens representative when communicating with customer.
Managing returns and escalations.
Contacts with customers via email/phone.
Taking ownership on teams results supporting others, identifying and escalating operational issues to achieve teams goals.
Occasionally participating in small to mid-size operational projects at country or regional level.
Efficient training of team members including new joiners.
Supporting Logistics Specialists in exceptions handling process.
GS: End-to-end process from order till invoice/cash collection.

Youll win us over by:

A university degree.
Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
Ability to work in a team.
Good communication and customer service skills.
Open-mindedness and constructive attitude to performed tasks.
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

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