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Process Expert - Opportunity To Cash

Process Expert - Opportunity To Cash

Siemens

20 - 25 years

6 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

siebel configuration customer service business services documentation troubleshooting non voice process siebel eai siebel workflows order management web services siebel scripting siebel tools siebel eim escript eai escripting siebel sql siebel crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll make a difference by:

To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.
Responsible for handling customer queries by following the predefined processes through emails/tickets.
Excellent communication skills with a neutral accent.
Timely response to queries from internal customers/ stakeholders.
Responsible for achieving the KRAs/KPIs assigned to each one of them.
Interaction with Internal customers and business.
Support for License Management together with the existing team.
Participating on daily stand ups/team meetings.
Repair & Recovery of missing customer licenses based on existing rules and preconditions.
Customer correspondence by phone and email.
Appropriate time documentation in our ticketing tool ASSIST.
Observance of rules, regulations, and practice.

Your success is grounded in:

B.E/B.TECH degree in Computer / Electronics / Electrical (EEE /ECE/E&I/Equivalent ) with 1-4yr experience.
Customer service Skills - Call/Email/Ticket Handling.
Experience with providing Hardware, configuring support, Understanding of Electrical Drawing/Circuits.
Fluency in communication skills, written and verbal (English).
Incident Management and Call Centre Application Support.
MS Office applications.
Ownership Skills.
Analytical skill for logs troubleshooting.
Flexible to shifts.
Initiative.
Result & Quality Orientation.
Professional Ethics.
Team Player.
Siemens Values.

This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

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Process Expert - Opportunity To Cash