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Process Expert - Opportunity To Cash

Process Expert - Opportunity To Cash

Siemens

1 - 5 years

6 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

service delivery technical support preventive maintenance customer service call handling business processes purchase order collection maintenance corporate strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll make a difference by:

Process Dispatch Requests:

Receive requests from technical support and coordinate assigned dispatch requests.
Check Service Contract Level / Prepare Quote and obtain Purchase Order from customer.
Identify Suitable Field Staff by optimizing: qualification, availability, location, overtime.
Resolve resource conflicts by re-planning of activities within defined scope.
Manage escalations in case of unavailability of field staff according to defined process.
Communicate with end customer.

Spare Part and Tool Handling:

Coordinate Order and Delivery of spare parts as required by Service staff.
Coordinate spare part delivery and synchronization with CSE - optimize planning.
Control parts return process.

Monitor service delivery by field staff:

Ensure Estimated Time of Arrival is met replan changes and inform customer.
Control field staff on site time: replan changes where necessary.
Monitor spare part delivery status: replan changes where necessary.
Inform customer about changes to plan.

Scheduling of Planned Service:

Schedule field staff for planned service events such as preventive maintenance, updates and installation as per service requirements.

Support the assigned field service team
:

Support the Area Service Manager in all resource planning activities.
Record all relevant attendances and absences in the planning tool.
Maintain the after hours on call roster.
Coordinate travel planning booking for field service activities according to company policy.
Support the assigned field team with internal enquiries.

Your success is grounded in:

Good Communication, preferably English and Hindi. Experience in Customer Service (Call Handling and Engineer Dispatch coordination).

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Siemens

Automation Machinery Manufacturing

Siemens

Bengaluru, Karnataka, India

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Process Expert - Opportunity To Cash