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Cognizant
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Process Executive - B&L

Process Executive - B&L

Cognizant

0 - 2 years

1 - 3 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

data analysis analytical workflow documentation verbal communication policies process improvement monitoring excel operations process documentation employee engagement customer satisfaction recruitment compliance writing onboarding communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary The Process Executive - B&L will play a crucial role in supporting the operations of our Consumer Lending Cards & Payments division. This role requires proficiency in MS Excel to manage and analyze data effectively. The candidate will work in a hybrid model ensuring seamless operations during day shifts. This position offers an opportunity to contribute to the companys success by optimizing processes and enhancing customer satisfaction. Responsibilities Assist in the daily operations of the Consumer Lending Cards & Payments division to ensure smooth workflow and efficiency. Utilize MS Excel to manage analyze and report data providing insights that drive decision-making processes. Collaborate with team members to identify areas for process improvement and implement solutions that enhance operational efficiency. Support the development and maintenance of process documentation to ensure consistency and accuracy in operations. Monitor and evaluate process performance identifying trends and areas for improvement to optimize outcomes. Communicate effectively with internal stakeholders to ensure alignment and understanding of process objectives and changes. Provide timely and accurate reports to management highlighting key performance indicators and areas of concern. Assist in the training and onboarding of new team members sharing knowledge and best practices to foster a collaborative environment. Ensure compliance with company policies and industry regulations maintaining high standards of quality and integrity. Participate in team meetings and contribute ideas for process enhancements and innovations. Support the implementation of new technologies and tools that improve process efficiency and effectiveness. Engage in continuous learning and development to stay updated on industry trends and best practices. Contribute to the companys mission by delivering exceptional service and support to internal and external customers. Qualifications Demonstrate proficiency in MS Excel with the ability to create complex spreadsheets and perform data analysis. Possess a basic understanding of Consumer Lending Cards & Payments with a willingness to learn and grow in this domain. Exhibit strong analytical skills with the ability to interpret data and provide actionable insights. Show excellent communication skills both written and verbal to effectively interact with team members and stakeholders. Display attention to detail and a commitment to accuracy in all tasks and responsibilities. Demonstrate the ability to work independently and as part of a team managing multiple tasks and priorities effectively. Show a proactive approach to problem-solving with the ability to identify issues and implement solutions promptly.

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Process Executive - B&L