Process Developer - Direct Procurement - PO Processing

Job Description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. Inviting applications for the role of Direct Procurement Analyst, Process Developer The Direct Procurement Associate is responsible for working closely with our vendor partners and our customers in ensuring that all purchase orders are processed in a timely manner and billed correctly to CDW. This role is a buyer on the Drop Ship team who buys products for specific lines, providing product requirement guidance to Sales, and follows through with the fulfillment of each purchase . Responsibilities • Qualify or reject purchase orders with detailed directions. • Establish and maintain internal and external partner relationships. • Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly. • Explain key internal processes to vendor partners and Account Managers. • Update the status of aging purchase orders and follow up with partners on scheduled shipments. • Maintain part number information within CDW database, updating pricing and product line instructions for Sales. • Ensure the flow of information from partners to CDW. • Follow established procedures for daily work requirements and responsibilities. • Utilize new process improvement resources. • Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders. • Work with management on approving exceptions outside departmental guidelines. • Seek assistance from Senior Specialist and Supervisor to resolve complex issues. • Review and analyse purchase orders for assigned product lines • Proactively work on issues causing purchase order placement delays and support additional information collection. • Communicate to Order Management or Master Data Teams regarding Item Master issues. Qualifications we seek in you! Minimum Qualifications / Skills • Any graduate • Industry Experience - Services or hi-tech industry • 2 years’ experience in Procurement Management • Process/Domain Experience: o Procurement Management o Coordination with Logistics / Supply chain teams o Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. o Should have basic understanding of End-to-End Sourcing & Procurement processes & its implications. Preferred Qualifications/ Skills • Proficient in Microsoft Office applications. • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders. • Excellent organizational and creative problem-solving skills. • Demonstrated resourcefulness with critical attention to details. • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. • Demonstrated ability to quickly learn new systems and processes and put them into practical use. • Diploma / Post Graduation in International supply chain management / Sourcing Management • Excellent Written & Verbal Communication – CEFR Level – B1 or B2 • Service Now, Oracle, SAP, knowledge and experience would be an added advantage Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.