Process Delivery Manager

Job Description

Roles & Responsibilities: Process delivery Management for Logistics back office services and Purchasing back office services Responsible for customer deliverables, monthly reporting and delivery confirmation, Risk management and OPLs. Responsible for requirement gathering, topic migrations and successful implementation. Responsible for deliverable allocation to the project team Responsible for identifying the training needs and competency development for the project team. Responsible for career planning of the project associates. Responsible for skill hunting, recruitment and outsourcing. Responsible for customer receivables. Responsible to identify productivity improvements and implement the same. Accountable for team s delivery performance. Accountable of the quality of customer deliverables. Accountable for self and team s training/upskilling fulfillment. Accountable for associate s feedback management. Support for customer acquisition, identify opportunities and presales activities. Support to identify new areas of business Support to prepare proposals, contracts, customer billing. Support to improve customer satisfaction index/ net promoter score. Required skills: Plant Logistics and Procurement knowledge and experience Strong analytical skills to absorb customer requirements to translate into actionable topics Be the technical SPOC for the customers for the services. Should be able to lead a team of 30+ team members working in multiple projects across multiple locations. Strong communication and leadership skills Basic business management skills Effective tracking mechanism. Excellent Team managing skills Additional information (Nice to have) Supply chain Value stream/ domain knowledge in automotive sector Handling end to end projects over its life cycle Qualifications Any Bachelors degree