Process Coordinator

Process Coordinator

Key Responsibilities

Client & Stakeholder Management

• Manage

  international client communication

  through calls, emails, and virtual meetings.
• Serve as the primary point of contact for project updates, escalations, and expectations alignment.
• Maintain strong client relationships through timely reporting, clarity, and professional engagement.

Process Coordination & Delivery

• Coordinate daily project activities, ensuring adherence to timelines, quality standards, and scope.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Prepare and present project status reports, documentation, and dashboards.

Team & Operations Management

• Collaborate with cross-functional teams including design, development, QA, and support.
• Support

  team management

  tasks such as shift planning, workload alignment, and performance tracking.
• Apply operational concepts such as

  attrition, shrinkage, conflict management

  , and resource forecasting.

Process Excellence & Reporting

• Utilize PM tools (Jira, Trello, Asana, ClickUp, or similar) for task tracking, sprint coordination, and documentation.
• Manage

  MS Excel-based reporting

  , data analysis, and project audits.
• Conduct brainstorming sessions to drive productivity, issue resolution, and workflow optimization.

Required Skills & Competencies

• Excellent

  verbal and written communication

  , especially with international stakeholders.
• Strong knowledge of

  project management tools

  and project documentation.
• Proven ability in

  operations management

  , people management, and conflict resolution.
• Proficiency in

  MS Excel

  , data management, and reporting.
• Strong analytical thinking, time management, and decision-making ability.
• Ability to work under pressure while maintaining accuracy and professionalism.

Qualifications

• Bachelor’s degree in Business, Technology, Management, or any related field.
• Min 4.5 years of experience in team leadership, project coordination or client-facing operational roles.
• Team management and operational knowledge is

  mandatory.

• Experience handling international clients is

  mandatory

  .