Process Associate

Key Responsibilities Client Relationship Management - Build and maintain strong relationships with OEMs, insurers, and brands. - Act as the primary point of contact for clients, ensuring effective communication. - Understand client requirements and offer tailored InstaCare solutions. Service Delivery & Operations - Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs. - Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levels are met. - Monitor case progress, ensuring timelines and quality benchmarks are achieved. Sales & Business Development - Identify new business opportunities and onboard potential clients. - Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers. - Develop proposals, present solutions, and negotiate contracts. Process Coordination - Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth case handling. - Coordinate logistics for device pick-up and delivery. - Work closely with the finance team to track costs, manage invoices, and ensure timely payouts. Reporting & Documentation - Maintain detailed records of client interactions, case statuses, and resolutions. - Provide regular performance reports and insights to leadership. - Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time Fix Rate (FTFR). Compliance & Quality Assurance - Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliance standards. - Address escalations promptly and implement corrective actions when needed. Collaboration & Learning - Work closely with the tech team to provide client feedback for platform improvements. - Stay updated on industry trends, competitor strategies, and emerging technologies. Key Skills for Success - Strong communication and negotiation skills. - Proficiency in CRM tools and process management platforms. - Analytical mindset with a focus on performance improvement. Job Types: Full-time, Part-time, Fresher, Internship Contract length: 1 month Pay: ₹8,086.00 - ₹15,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person