Make outbound calls to customers to inform them about the need for device recovery. Coordinate with customers to set up convenient dates and times for device recovery. Address any questions or concerns raised by customers during follow-up interactions.Responsibilities:Outbound Calling: Initiate outbound calls to customers to inform them about the need for device recovery due to various reasons such as maintenance, upgrades, or security issues.Scheduling Recovery: Coordinate with customers to schedule convenient dates and times for device recovery, considering their availability and preferences.Addressing Customer Concerns: Actively listen to customer inquiries and concerns, providing clear and concise explanations. Address any issues or doubts related to the recovery process, data security, and potential downtime.Follow-up: Maintain regular follow-up with customers to ensure timely and efficient recovery. Provide updates on the status of the recovery process and address any additional questions or concerns.Documentation: Accurately document all customer interactions, including scheduled recovery dates, times, and any specific instructions.Strong verbal communication skills in Hindi, Telugu, Kannada.Ability to handle objections and convince customers effectively.Prior experience in a voice process or telecalling role is preferred but not mandatory.

Bigfix Warrantify is hiring for the role Business Executive BBA/MBA/M.com/B.com**of 2024/2025 passing out students* Key Responsibilities:Client Relationship Management:- Build and maintain strong relationships with OEMs, insurers, and brands.- Act as the primary point of contact for clients, ensuring effective communication.- Understand client requirements and offer tailored InstaCare solutions.Service Delivery & Operations:- Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs.- Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levelsare met.- Monitor case progress, ensuring timelines and quality benchmarks are achieved.Sales & Business Development- Identify new business opportunities and onboard potential clients.- Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers.- Develop proposals, present solutions, and negotiate contracts.Process Coordination:- Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth casehandling.- Coordinate logistics for device pick-up and delivery.- Work closely with the finance team to track costs, manage invoices, and ensure timely payouts.Reporting & Documentation:- Maintain detailed records of client interactions, case statuses, and resolutions.- Provide regular performance reports and insights to leadership.- Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time FixRate (FTFR).Compliance & Quality Assurance:- Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliancestandards.- Address escalations promptly and implement corrective actions when needed.Collaboration & Learning- Work closely with the tech team to provide client feedback for platform improvements.- Stay updated on industry trends, competitor strategies, and emerging technologies.Key Skills for Success:- Strong communication and negotiation skills.- Proficiency in CRM tools and process management platforms.- Analytical mindset with a focus on performance improvement.