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LanceSoft Middle East
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Problem Manager

Problem Manager

LanceSoft Middle East

0 years

0 Lacs

india

Posted:3 days ago| Platform:

Apply

Skills Required

duration technology oracle ai analytics splunk itil service stability sip communication management drive ml azure aws

Work Mode

Remote

Job Type

Contractual

Job Description

"Problem Manager"

Title:

Duration:

Location:

Required Skills & Experience

Proven experience in
problem and incident management
within banking technology environments.
Strong understanding of
core banking platforms
(e.g., Oracle FLEXCUBE) and their dependencies
Hands-on experience with
AI-based problem detection tools
,
log analytics platforms
(e.g., Splunk), and
ITSM tools
(e.g., Helix)
Familiarity with
ITIL processes
, especially around service stability, RCA, and SIP governance
Excellent communication and stakeholder management skills.
Ability to lead cross-functional investigations and drive consensus on resolution paths.

Preferred Qualifications

ITIL Foundation or Practitioner Certification.
Experience with AI/ML tools for predictive analytics in IT operations.
Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models.
Prior experience in managing service improvement plans and action trackers [8].

Interested candidates send me your Cv along with below details:

Expected salary:

Notice Period:

Current Location:

Nationality:

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