Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Corporate Data & Analytics Service team which is aligned to Corporate Technology Division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification in software engineering concepts and 5+ years of applied experience. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills Experience in banking / financial domain ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. Show more Show less

Job Description This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions. We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Corporate Sector - Compliance Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on Software Engineering concepts and 5+ years applied experience. Expertise in Java, Spring Core, Spring Boot, REST APIs, JPA, GraphQL, and REACT. Proficiency in Object-Oriented Design (OOD) and Test Driven Development (TTD), with hands-on experience in test automation frameworks like Junit, Mockito, and Cucumber. Experience in building cloud-native web applications. Strong understanding of security standards such as OAuth, TLS, and Kerberos. Knowledge of Domain Driven Design, microservices patterns, and modern architectures. Familiarity with log/metric collection and monitoring technologies like ELK stack, Prometheus, Grafana, AppDynamics, and Splunk. Exposure to NoSQL databases such as Cassandra. Experience with event-driven processing using Kafka. Hands-on experience with building CI/CD pipelines using Git, Maven, Jenkins, SonarQube, and Fortify. Preferred Qualifications, Capabilities, And Skills Expertise in Cloud Foundry is a plus. JavaScript and HTML experience is beneficial. Agile software development experience adhering to a product operating model. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Software Engineer III at JPMorgan Chase within the Corporate Sector - Compliance Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on Software Engineering concepts and 3+ years applied experience. Expertise in Java, Spring Core, Spring Boot, REST APIs, JPA, GraphQL, and REACT. Proficiency in Object-Oriented Design (OOD) and Test Driven Development (TTD), with hands-on experience in test automation frameworks like Junit, Mockito, and Cucumber. Experience in building cloud-native web applications. Strong understanding of security standards such as OAuth, TLS, and Kerberos. Knowledge of Domain Driven Design, microservices patterns, and modern architectures. Familiarity with log/metric collection and monitoring technologies like ELK stack, Prometheus, Grafana, AppDynamics, and Splunk. Experience with event-driven processing using Kafka. Hands-on experience with building CI/CD pipelines using Git, Maven, Jenkins, SonarQube, and Fortify. Preferred Qualifications, Capabilities, And Skills Expertise in Cloud Foundry is a plus. JavaScript and HTML experience is beneficial. Agile software development experience adhering to a product operating model. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Corporate Data & Analytics Service team which is aligned to Corporate Technology Division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification in software engineering concepts and 5+ years of applied experience. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills Familiarity with modern front-end technologies Exposure to cloud technologies ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Design and develop creative software solutions, employing unconventional approaches to solve technical challenges. Produce high-quality production code, and review and debug code from peers. Identify and automate solutions for recurring issues to enhance software stability. Lead evaluation sessions with vendors and internal teams to assess architectural designs and technical credentials. Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering* concepts and 5+ years applied experience Proficiency in system design, application development, testing, and operational stability. Advanced skills in one or more programming languages. Experience with distributed systems and cloud technologies (AWS, GCP, Azure). Knowledge of microservices, RESTful APIs, relational/NoSQL databases, and data modeling. Experience with data streaming and messaging frameworks (Kafka, Spark). Understanding of dependency injection frameworks (Spring/Spring Boot) and container technologies (Docker, Kubernetes, Helm). Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Preferred Qualifications, Capabilities, And Skills Cloud certification and practical cloud-native experience. In-depth knowledge of financial services industry IT systems. ABOUT US Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience in Java, AWS, Kafka, Microservices, Springboot Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Show more Show less

Description Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision. Key Responsibilities Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks. Responsibilities Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives. Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Qualifications Candidate should well aware about diesel engine background, Industrial Segment. Having good CRM with customers. Travelling at various locations- Chhattisgarh, Madhya Pradesh & Nagpur Area for generate Cummins after sales & service business. Payment collection & Receivable control in the required role. Good knowledge in MS office. Location for this position will be Nagpur. This position will be on-site with 75% domestic travel. Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and community banking technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Lead and design React JS based components for customer facing applications. Understand existing flows and modernize using cloud based technologies like AWS, React, Spring Boot. Coach and manage a development team to drive good quality results and secure applications. Collaborate within and outside team to design and develop solutions Analyze and fix issues. Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience In-depth knowledge of React JS, TypeScript, Websockets Experience with State Machines, service workers and micro front ends In-depth knowledge of monitoring and alerting tools like Grafana, Splunk, Dynatrace. Proficient in AWS services like ECS, S3, ALB, NLB, Dynamo, Aurora, Lambda Experience with Spring Boot, Spring Cloud, implementing and consuming RESTful services. Hands-on practical experience delivering system design, application development, testing, and operational stability Understanding of loosely coupled architecture and application design patterns Proficiency in automation and continuous delivery methods Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred Qualifications, Capabilities, And Skills Knowledge of XFS framework Experience in Database design Proficiency in Terraform Experience with Datadog, CloudWatch, OpenTelemetry ABOUT US Show more Show less

Job Description Cloud, Data Mesh, event-driven systems and high volume data management are some of the patterns & technologies which are driving the future architecture at JPMC. As a Lead Software Engineer at JPMorgan Chase within the Secure Insight team, you will have the opportunity to impact your career and push the limits of what's possible. You will be at the forefront of maturing patterns and technologies such as Cloud, Data Mesh, event-promoten systems, and high volume data management. You will be responsible for executing creative software solutions, developing secure high-quality production code, and leading evaluation sessions with external vendors, startups, and internal teams. You will also act as a coach and mentor to team members on their assigned project tasks. This role provides an opportunity to solve complex production use cases and contribute to a culture of diversity, equity, inclusion, and respect. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Act as the coach and mentor to team members on their assigned project tasks Develop a cohesive data engineering team and ensure their continued success Conduct product work reviews with team members Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience with AWS enterprise implementations including Redshift, S3, EC2, Data Pipeline, & EMR Hands-on experience in working with SPARK and handling terabyte size datasets Programming Experience in Java Development and/or expereince of Python experience Experience in implementing complex ETL transformations on big data platform like NoSQL databases (Mongo, DynamoDB, Cassandra) Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills Analyze, design and code business-related solutions, as well as core architectural changes, using an Agile programming approach resulting in software delivered on time and in budget Comfortable learning cutting edge technologies and applications to greenfield project Show more Show less

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Chief Technology office, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Demonstrates ability to lead, mentor, and motivate a team of engineers.' Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands on experience, focusing on cloud and Big Data environments. Experience in leading and managing software engineering teams with successful project delivery. Proficiency in programming languages like Python or Java, with cloud-native development experience. Expertise in AWS services (Data Lakes, EMR, EKS/ECS, Glue) and Hadoop ecosystem tools. Experience with Infrastructure as Code (IaC) tools like Terraform for cloud resource management. Strong understanding of SDLC, agile methodologies, CI/CD, and exposure to AI and machine learning applications. Preferred Qualifications, Capabilities, And Skills Familiarity with Cloudera Data Platform Familiarity with Databricks and Open Table formats like Iceberg, Delta Lake AWS Cloud Certification will be plus Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Strong verbal and written communication skills. Effectively communicate technical information to both technical and non-technical audiences. Ability to engage with stakeholders and senior management on a day to day basis. Show more Show less

Head of AI & ML Platforms Focus : Voice AI, NLP, Conversation Intelligence for Omnichannel Enterprise Sales Location : Sector 63, Gurugram, Haryana — Full-time, 100% In-Office Work Hours : 10:30 AM – 8:00 PM, Monday to Friday (2nd and 4th Saturdays off) Experience Required : 8–15 years in AI/ML, with 3+ years leading teams in voice, NLP, or conversation platforms Apply : careers@darwix.ai Subject Line : “Application – Head of AI & ML Platforms – [Your Name]” About Darwix AI Darwix AI is a GenAI-powered platform for enterprise revenue teams across sales, support, credit, and retail. Our proprietary AI stack ingests multimodal inputs—voice calls, chat logs, emails, and CCTV streams—and delivers contextual nudges, conversation scoring, and performance analytics in real time. Our suite of products includes: Transform+ : Real-time conversational intelligence for contact centers and field sales Sherpa.ai : A multilingual GenAI assistant that provides in-the-moment coaching, summaries, and objection handling support Store Intel : A computer vision solution that transforms CCTV feeds into actionable insights for physical retail spaces Darwix AI is trusted by large enterprises such as IndiaMart, Wakefit, Emaar, GIVA, Bank Dofar, and Sobha Realty , and is backed by leading institutional and operator investors. We are expanding rapidly across India, the Middle East, and Southeast Asia. Role Overview We are seeking a highly experienced and technically strong Head of AI & ML Platforms to architect and lead the end-to-end AI systems powering our voice intelligence, NLP, and GenAI solutions. This is a leadership role that blends research depth with applied engineering execution. The ideal candidate will have deep experience in building and deploying voice-to-text pipelines, multilingual NLP systems, and production-grade inference workflows. The individual will be responsible for model design, accuracy benchmarking, latency optimization, infrastructure orchestration, and integration across our product suite. This is a critical leadership role with direct influence over product velocity, enterprise client outcomes, and future platform scalability. Key ResponsibilitiesVoice-to-Text (ASR) Architecture Lead the design and optimization of large-scale automatic speech recognition (ASR) pipelines using open-source and commercial frameworks (e.g., WhisperX, Deepgram, AWS Transcribe) Enhance speaker diarization, custom vocabulary accuracy, and latency performance for real-time streaming scenarios Build fallback ASR workflows for offline and batch mode processing Implement multilingual and domain-specific tuning, especially for Indian and GCC languages Natural Language Processing and Conversation Analysis Build NLP models for conversation segmentation, intent detection, tone/sentiment analysis, and call scoring Implement multilingual support (Hindi, Arabic, Tamil, etc.) with fallback strategies for mixed-language and dialectal inputs Develop robust algorithms for real-time classification of sales behaviors (e.g., probing, pitching, objection handling) Train and fine-tune transformer-based models (e.g., BERT, RoBERTa, DeBERTa) and sentence embedding models for text analytics GenAI and LLM Integration Design modular GenAI pipelines for nudging, summarization, and response generation using tools like LangChain, LlamaIndex, and OpenAI APIs Implement retrieval-augmented generation (RAG) architectures for contextual, accurate, and hallucination-resistant outputs Build prompt orchestration frameworks that support real-time sales coaching across channels Ensure safety, reliability, and performance of LLM-driven outputs across use cases Infrastructure and Deployment Lead the development of scalable, secure, and low-latency AI services deployed via FastAPI, TorchServe, or similar frameworks Oversee model versioning, monitoring, and retraining workflows using MLflow, DVC, or other MLOps tools Build hybrid inference systems for batch, real-time, and edge scenarios depending on product usage Optimize inference pipelines for GPU/CPU balance, resource scheduling, and runtime efficiency Team Leadership and Cross-functional Collaboration Recruit, manage, and mentor a team of machine learning engineers and research scientists Collaborate closely with Product, Engineering, and Customer Success to translate product requirements into AI features Own AI roadmap planning, sprint delivery, and KPI measurement Serve as the subject-matter expert for AI-related client discussions, sales demos, and enterprise implementation roadmaps Required Qualifications 8+ years of experience in AI/ML with a minimum of 3 years in voice AI, NLP, or conversational platforms Proven experience delivering production-grade ASR or NLP systems at scale Deep familiarity with Python, PyTorch, HuggingFace, FastAPI, and containerized environments (Docker/Kubernetes) Expertise in fine-tuning LLMs and building multi-language, multi-modal intelligence stacks Demonstrated experience with tools such as WhisperX, Deepgram, Azure Speech, LangChain, MLflow, or Triton Inference Server Experience deploying real-time or near real-time inference models at enterprise scale Strong architectural thinking with the ability to design modular, reusable, and scalable ML services Track record of building and leading high-performing ML teams Preferred Skills Background in telecom, contact center AI, conversational analytics, or field sales optimization Familiarity with GPU deployment, model quantization, and inference optimization Experience with low-resource languages and multilingual data augmentation Understanding of sales enablement workflows and domain-specific ontology development Experience integrating AI models into customer-facing SaaS dashboards and APIs Success Metrics Transcription accuracy improvement by ≥15% across core languages within 6 months End-to-end voice-to-nudge latency reduced below 5 seconds GenAI assistant adoption across 70%+ of eligible conversations AI-driven call scoring rolled out across 100% of Tier 1 clients within 9 months Model deployment velocity (dev to prod) reduced by ≥40% through tooling and process improvements Culture at Darwix AI At Darwix AI, we operate at the intersection of engineering velocity and product clarity. We move fast, prioritize outcomes over optics, and expect leaders to drive hands-on impact. You will work directly with the founding team and senior leaders across engineering, product, and GTM functions. Expect ownership, direct communication, and a culture that values builders who scale systems, people, and strategy. Compensation and Benefits Competitive fixed compensation Performance-based bonuses and growth-linked incentives ESOP eligibility for leadership candidates Access to GPU/compute credits and model experimentation infrastructure Comprehensive medical insurance and wellness programs Dedicated learning and development budget for technical and leadership upskilling MacBook Pro, premium workstation, and access to industry tooling licenses Career Progression 12-month roadmap: Build and stabilize AI platform across all product lines 18–24-month horizon: Elevate to VP of AI or Chief AI Officer as platform scale increases globally Future leadership role in enabling new verticals (e.g., healthcare, finance, logistics) with domain-specific GenAI solutions How to Apply Send the following to careers@darwix.ai : Updated CV (PDF format) A short statement (200 words max) on: “How would you design a multilingual voice-to-text pipeline optimized for low-resource Indic languages, with real-time nudge delivery?” Links to any relevant GitHub repos, publications, or deployed projects (optional) Subject Line : “Application – Head of AI & ML Platforms – [Your Name]” Show more Show less

Key Responsibilities: Follow up with payers to obtain claim status updates Identify reasons for denials and work towards resolution Prevent claim write-offs through timely follow-ups Work on billing scrubbers and make necessary edits Handle contractual adjustments and write-off projects Maintain strong cash collection and resolution rates Demonstrate effective calling, probing, and denial analysis skills Work in rotational shifts as required No planned leaves allowed for the next 6 months Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: sourcing skills,job portal search,us employment legal requirements,time management,sourcing candidates,us healthcare clients,us visa knowledge,us healthcare,healthcare recruiting,us employment law,recruiter,punctuality,discipline,candidate screening,negotiation skills,sourcing,interpersonal skills,database management,executive search,us visa terms,us healthcare recruitment,team collaboration,screening,us visa understanding,healthcare recruitment,communication,negotiation,job portals,us visa terms and process,excellent communication skills,punctual,us visa terms and processes,boolean search,cold calling,us visa,healthcare,boolean search strings,client handling,interview scheduling,understanding of healthcare requirements,social media sourcing,sourcing profiles,communication skills,candidate sourcing,team player,screening profiles,us visa process,teamwork,high-paced environment,excellent communication,interview coordination,team management,us visa process knowledge,us visa and employment requirements Show more Show less

Join the Future of Supply Chain Intelligence — Powered by Agentic AI At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care. Our advantage isn’t just technology — it’s the largest supplier-validated data lake in the industry, built over 15 years and constantly enriched by our global intelligence network. It’s how we deliver multi-tier visibility, real-time risk assessment, and adaptive compliance at scale. But the real power behind Resilinc? Our people. We’re a fully remote, mission-driven global team, united by one goal: ensuring vital products reach the people who need them — when and where they need them. Whether it’s helping ensure cancer treatments arrive on time or flagging geopolitical risks before they disrupt critical supply lines, you’ll see your impact every day. If you're passionate about building technology that matters, driven by purpose, and being an agent of change who is ready to shape the next era of self-healing supply chains, we’d love to meet you. Resilinc | Innovation with Purpose. Intelligence with Impact. About The Role At Resilinc, we build intelligent systems that safeguard the global supply chain. As a pioneer in supply chain risk management, we’re pushing the boundaries of resilience with AI-powered platforms. We are building a team of forward-thinking Agent Hackers (AI SDETs) to join our mission. What’s an Agent Hacker? It’s not just a title — it’s a mindset. You’re the kind of engineer who goes beyond traditional QA, probing the limits of autonomous agents, reverse-engineering their behavior, and designing smart, self-evolving test frameworks. In this role, you’ll be at the forefront of testing cutting-edge technologies, including Large Language Models (LLMs), AI agents, and Generative AI systems. You’ll play a critical role in validating the performance, reliability, fairness, and transparency of AI-powered applications—ensuring they meet high standards for both quality and responsible use. If you think like a tester, code like a developer, and break systems like a hacker — Resilinc is your proving ground. What You Will Do Develop and implement QA strategies for AI-powered applications, focusing on accuracy, bias, fairness, robustness, and performance. Design and execute automated and manual test cases to validate AI Agents/LLM models, APIs, and data pipelines and good understanding of data integrity, data models, etc Assess AI models using quality metrics such as precision/recall, and hallucination detection. Test AI models for bias, fairness, explainability (XAI), drift, and adversarial robustness. Validate prompt engineering, fine-tuning techniques, and model-generated responses for accuracy and ethical AI considerations. Service/tool development Conduct scalability, latency, and performance testing for AI-driven applications. Collaborate with data engineers to validate data pipelines, feature engineering processes, and model outputs. Design, develop, and maintain automation scripts using Selenium and Playwright for API and web testing Work closely with cross-functional teams to integrate automation best practices into the development lifecycle Identify, document, and track bugs while conducting detailed regression testing to ensure product quality. What You Will Bring Proven expertise in testing AI models, LLMs, and Generative AI applications, with hands-on experience in AI evaluation metrics and testing tools like Arize, MAIHEM, and LangTest. Strong proficiency in Python for writing test scripts and automating model validation, along with a deep understanding of AI bias detection, adversarial testing, model explainability (XAI), and AI robustness. Demonstrate strong SQL expertise for validating data integrity and backend processes, particularly in PostgreSQL and MySQL. Strong analytical and problem-solving skills with keen attention to detail, along with excellent communication and documentation abilities to convey complex testing processes and results. If you are a person with a disability needing assistance with the application process please contact HR@resilinc.com. Benefits We offer comprehensive benefits that are specific to each country. Your talent acquisition contact can provide you with a FAQ list for your country. Everyone at Resilinc is eligible for healthcare coverage, retirement benefits, paid time off and learning and development opportunities. To learn more about Resilinc, visit our website: Resilinc End-to-End Supply Chain Risk Management Solutions - Resilinc Show more Show less

Join the Future of Supply Chain Intelligence — Powered by Agentic AI At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care. Our advantage isn’t just technology — it’s the largest supplier-validated data lake in the industry, built over 15 years and constantly enriched by our global intelligence network. It’s how we deliver multi-tier visibility, real-time risk assessment, and adaptive compliance at scale. But the real power behind Resilinc? Our people. We’re a fully remote, mission-driven global team, united by one goal: ensuring vital products reach the people who need them — when and where they need them. Whether it’s helping ensure cancer treatments arrive on time or flagging geopolitical risks before they disrupt critical supply lines, you’ll see your impact every day. If you're passionate about building technology that matters, driven by purpose, and being an agent of change who is ready to shape the next era of self-healing supply chains, we’d love to meet you. Resilinc | Innovation with Purpose. Intelligence with Impact. About The Role At Resilinc, we build intelligent systems that safeguard the global supply chain. As a pioneer in supply chain risk management, we’re pushing the boundaries of resilience with AI-powered platforms. We are building a team of forward-thinking Agent Hackers (AI SDETs) to join our mission. What’s an Agent Hacker? It’s not just a title — it’s a mindset. You’re the kind of engineer who goes beyond traditional QA, probing the limits of autonomous agents, reverse-engineering their behavior, and designing smart, self-evolving test frameworks. In this role, you’ll be at the forefront of testing cutting-edge technologies, including Large Language Models (LLMs), AI agents, and Generative AI systems. You’ll play a critical role in validating the performance, reliability, fairness, and transparency of AI-powered applications—ensuring they meet high standards for both quality and responsible use. If you think like a tester, code like a developer, and break systems like a hacker — Resilinc is your proving ground. What You Will Do Develop and implement QA strategies for AI-powered applications, focusing on accuracy, bias, fairness, robustness, and performance. Design and execute automated and manual test cases to validate AI Agents/LLM models, APIs, and data pipelines and good understanding of data integrity, data models, etc Assess AI models using quality metrics such as precision/recall, and hallucination detection. Test AI models for bias, fairness, explainability (XAI), drift, and adversarial robustness. Validate prompt engineering, fine-tuning techniques, and model-generated responses for accuracy and ethical AI considerations. Service/tool development Conduct scalability, latency, and performance testing for AI-driven applications. Collaborate with data engineers to validate data pipelines, feature engineering processes, and model outputs. Design, develop, and maintain automation scripts using Selenium and Playwright for API and web testing Work closely with cross-functional teams to integrate automation best practices into the development lifecycle Identify, document, and track bugs while conducting detailed regression testing to ensure product quality. What You Will Bring Proven expertise in testing AI models, LLMs, and Generative AI applications, with hands-on experience in AI evaluation metrics and testing tools like Arize, MAIHEM, and LangTest. Strong proficiency in Python for writing test scripts and automating model validation, along with a deep understanding of AI bias detection, adversarial testing, model explainability (XAI), and AI robustness. Demonstrate strong SQL expertise for validating data integrity and backend processes, particularly in PostgreSQL and MySQL. Strong analytical and problem-solving skills with keen attention to detail, along with excellent communication and documentation abilities to convey complex testing processes and results. If you are a person with a disability needing assistance with the application process please contact HR@resilinc.com. Benefits We offer comprehensive benefits that are specific to each country. Your talent acquisition contact can provide you with a FAQ list for your country. Everyone at Resilinc is eligible for healthcare coverage, retirement benefits, paid time off and learning and development opportunities. To learn more about Resilinc, visit our website: Resilinc End-to-End Supply Chain Risk Management Solutions - Resilinc Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job Title: Associate Recruiter Department: US Staffing (Non-IT) Work Location: Chennai Salary range: 3.6 - 4 LPA + Performance Incentives Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Company LinkedIn URL- https://www.linkedin.com/company/synectics-inc./ Eligibility Criteria Bachelors or Masters (any discipline) Fresher's are eligible to apply Prior experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for Engineering, Banking, Finance, Automotive, Aerospace, and Construction based industries. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Collaborate closely with hiring managers to understand job requirements, skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Employ creative sourcing strategies to identify passive candidates and build a strong talent pipeline. Perks & Benefits Cab drop facility for women employees (Upto 15 km radius). Complimentary dinner service for all night shift employees. Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Our Path Of Growth 2022: Synectics - A pivotal year as we welcomed Synectics, Inc. into the W3Global family. This strategic acquisition brought aboard a distinguished staffing and recruitment powerhouse headquartered in Chicago. 2018: Protouch Staffing (Healthcare) - In 2018, our reach extended further with the acquisition of Protouch Staffing, a specialized force in healthcare staffing solutions. Protouch started back in 1989 in TX, focused on employing qualified nurses, Physical therapists, and other healthcare professionals specializing in Permanent, Temporary, Per-diem and Travel staffing across the United States. 2017: TalentPathway - A significant milestone in 2017, the birth of TalentPathway (TP), which opened new avenues through an advanced ATS (Advanced Tracking System), charting the path to seamless recruitment. 2006: W3Global - Our inception year, 2006, marked the creation of W3Global, initially focused on delivering workforce solutions for both IT and non-IT clients. Spanning The Globe Our presence resonates across the world, encompassing key regions such as the USA, Canada, UK, India, Poland, and Australia and growing. This global reach positions us as a bridge connecting talent and opportunity on an international scale. Embrace the W3Global advantage, where every step is a stride toward simplified staffing solutions. Experience staffing reimagined - because placing individuals in their ultimate work roles is not just our commitment, it's our passion. Show more Show less

Job Title: Associate Recruiter Department: ­­­­US Staffing (Non-IT/ Legal/ Healthcare Recruitment) Work Location: W3Global India Pvt Ltd, Plot No. 11-A17, SIPCOT IT Park, Fifth Cross Rd, Siruseri, Chennai, Tamil Nadu - 603103 Salary range: As per Market Standards Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Official website: https://www.protouchstaffing.com/ Company LinkedIn URL - https://www.linkedin.com/company/protouch-staffing/ J oin Our Team as a Recruiter We are on the lookout for talented Recruiters to join our team in Siruseri, Chennai. If you meet these criteria, we want to hear from you. Eligibility Criteria Bachelor's or Master's (any discipline) Freshers are eligible to apply (UG/ PG) Experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for US Healthcare industry for Nurses, Doctors, Physicians, Therapists etc. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Work closely with hiring managers to understand job requirements, skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Utilize creative sourcing strategies to identify passive candidates and build a strong pipeline. Perks & Benefits Cab drop facility for women employees (Up to 15 km radius). Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Complimentary dinner service for all US shift employees. Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast-track career growth path for high performers (from Trainees to Senior managers). Welcome to Protouch (www.protouchstaffing.com) - Your Pathway to Perfect Staffing Protouch Staffing is a seasoned and success-driven staffing firm with more than 32 years of industry experience. Our mission is simple and our standards are high: we're working to discover and deliver top-notch talent in the healthcare industry. We believe it's our job to make it easy for healthcare professionals (clinical and non-clinical) to find new career opportunities and get back to what they love: making positive impacts on patients. Founded by nurses in 1989, our 'pro touch' means personalized attention. We aim to be a resource to both job seekers and healthcare organizations. Let us exceed your expectations! Show more Show less

Job Title - Associate Recruiter (US Healthcare Recruitment) Work Location - Imperial Towers, Ameerpet Work timings: 7.30 PM to 4.30 AM IST Experience required: 0 - 4 years (Fresher's/ International Voice Process experience) Salary range: 3.6 LPA + Performance Incentives Official website: https://www.protouchstaffing.com/ LinkedIn: https://www.linkedin.com/company/protouch-staffing/ Join Our Team as a Recruiter We are on the lookout for talented Recruiters to join our team in Ameerpet, Hyderabad. If you meet these criteria, we want to hear from you. Eligibility Criteria Bachelors or Masters (any discipline) Fresher's are eligible to apply (Pharma/ Life Sciences/ Nursing/ BBA/ B Tech) Prior experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for US Healthcare clients. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Collaborate closely with hiring managers to understand job requirements (For example: Nurses, Therapists, Physicians and other Allied Healthcare professionals), skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Employ creative sourcing strategies to identify passive candidates and build a strong talent pipeline. Perks & Benefits Cab drop facility for women employees (Upto 20 km radius). Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Welcome to Protouch (www.protouchstaffing.com) - Your Pathway to Perfect Staffing Protouch Staffing is a seasoned and success-driven staffing firm with more than 32 years of industry experience. Our mission is simple and our standards are high: we're working to discover and deliver top-notch talent in the healthcare industry. We believe it's our job to make it easy for healthcare professionals (clinical and non-clinical) to find new career opportunities and get back to what they love: making positive impacts on patients. Founded by nurses in 1989, our 'pro touch' means personalized attention. We aim to be a resource to both job seekers and healthcare organizations. Let us exceed your expectations! Show more Show less

Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Job Description Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Chennai - Fortune Towers Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1612363 Show more Show less

Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1612369 Show more Show less

Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Bangalore - Manyata Blk D4, 6th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1612340 Show more Show less