Description Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Echo Dot. What will you help us create? Work hard. Have fun. Make history. We are looking for a Software Development Engineer in Test to help automate next generation platforms. In this role you will work with system architects, QA engineers, software developers, program managers and hardware engineers to implement test automation and infrastructure development for our next generation applications and platforms which have a significant impact on our systems, our business and most importantly, our customers. As a SDET champion on the engineering team, you will own the vision for test infrastructures, build frameworks that allow developers/SQA to easily write reliable tests, and invent new mechanisms for ensuring that every change we make can be deployed safely and quickly. You will help solve our most difficult challenges, and you will coach other engineers to foster a culture of relentless high-standards. The ideal candidate for this role has a strong track record and proficiency in building efficient and innovative test tools. They are a pragmatic problem-solver with high judgment who brings an experienced perspective to balance quality and strategy trade-offs to meet the needs of Amazon Devices teams. They will bring clarity to complexity, probing assumptions, illuminating pitfalls with data, and fostering shared understanding. They have specialized knowledge analyzing test procedures, inspecting architectures and developing test infrastructure and tools that provide confidence in product quality. Key job responsibilities Understanding how all elements of the system software ecosystem work together and developing QA approaches and tools that fit the overall strategy Responsible for development of test strategies and creation of appropriate test harnesses for Audio Providing test infrastructure to enable engineering teams to test and own quality of the services. Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved Development and Automation of Audio test plans, monitoring and reporting on test execution and quality metrics . Coordinating with offshore Quality Service team on test execution and sign-off Basic Qualifications 4+ years of test automation frameworks and tools building experience 4+ years of non-internship professional software development testing experience Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Strong in Python, data structure and algorithm Expertise in Audio test automation and test methodologies Familiarity with various software technologies, methodologies and applied software engineering practices/standards such as Object Oriented Design (OOD), cloud software development and embedded software Preferred Qualifications Deep hands-on technical expertise in automation, developing test frameworks, tools and APIs. Experience in Linux subsystem and testing. Experience in testing of Audio, Security, Machine Learning models. Experience in quality assurance for consumer electronics A deep understanding of automation testing by leading engineers who can write automation scripts/programs that will aid in automated testing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ Job ID: A2850279 Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: negotiation,excellent communication skills,healthcare,us healthcare,sourcing,teamwork,database management,us visa terms and processes,us visa knowledge,time management,social media sourcing,understanding of healthcare requirements,us healthcare clients,us employment legal requirements,us visa terms,executive search,excellent communication,client handling,us visa terms and process,sourcing skills,communication,healthcare recruiting,interpersonal skills,punctual,interview scheduling,candidate sourcing,job portal search,boolean search,screening profiles,team management,negotiation skills,job portals,sourcing profiles,discipline,team collaboration,screening,us employment law,cold calling,communication skills,us visa process knowledge,us visa and employment requirements,candidate screening,us visa,us healthcare recruitment,boolean search strings,healthcare recruitment,punctuality,team player,recruiter,interview coordination,high-paced environment,us visa understanding,sourcing candidates,us visa process Show more Show less

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation, and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Role Overview In this multi-faceted role, you will cultivate and grow relationships with our clients’ most important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections. You will support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams. Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions that are critical for our C Space teams and our clients. Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members. Help to define and foster shared purpose and the appropriate tone among consumers in the community. Monitor any breaches given the sensitive topic. Author and deliver compelling and effective member communications (e.g., acquisition and onboarding, retention, and ongoing outreach), with an overall efficient engagement plan. Onboard community members, ensure community composition, and vet the member-facing community site, for appropriate content and alignment to the client’s objectives. Track, analyze, and optimize participation and community vibrancy. Reward & recognize members; help them feel valued and appreciated. Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts – with a focus on engaging them. Support your account team with new team member induction, organizing projects and related documentation, assisting with reviewing reports like engagement analysis. Work with cross-functional teams (e.g., acquisition, survey recruitment and survey launch) to ensure community setup, seamless and timely survey launch, fieldwork, translation, and others. Foster partnership with internal account teams and collaborate for successful client relations. Identify project teams based on the available capacity, past projects, skillsets, and opportunity areas, when needed. Desired Skills And Experience Versatile communications skills with a comfort adapting tone and tenor to individuals and situations. Must be able to work under tight deadlines. Fantastic organizational skills: ability to multi-task. Flexible, self-managed and self-motivated with a problem solver’s attitude. Comfortable with simultaneously managing multiple projects and competing priorities. Proficient at prioritizing tasks, working independently, and collaborating across functional areas. Curiosity, comfortable asking questions and making connections with others. Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email. Comfortable and articulate in working directly with colleagues and teammates. Understanding and familiarity of market research tools is also a plus. Knowledge of marketing research, online data collection or other languages is a plus. Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/ Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: time management,screening,us visa terms and processes,job portals,sourcing candidates,negotiation skills,healthcare recruitment,client handling,interpersonal skills,interview coordination,negotiation,recruiter,understanding of healthcare requirements,executive search,cold calling,healthcare recruiting,high-paced environment,excellent communication,us healthcare clients,us visa terms,us visa terms and process,communication,boolean search,boolean search strings,communication skills,interview scheduling,us employment law,candidate screening,discipline,sourcing profiles,team player,us healthcare,job portal search,healthcare,excellent communication skills,us visa understanding,punctual,punctuality,sourcing,us healthcare recruitment,us visa process knowledge,screening profiles,sourcing skills,us visa and employment requirements,teamwork,us visa process,team collaboration,database management,us visa,candidate sourcing,us visa knowledge,social media sourcing,us employment legal requirements Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: time management,screening,us visa terms and processes,job portals,sourcing candidates,negotiation skills,healthcare recruitment,client handling,interpersonal skills,interview coordination,negotiation,recruiter,understanding of healthcare requirements,executive search,cold calling,healthcare recruiting,high-paced environment,excellent communication,us healthcare clients,us visa terms,us visa terms and process,communication,boolean search,boolean search strings,communication skills,interview scheduling,us employment law,candidate screening,discipline,sourcing profiles,team player,us healthcare,job portal search,healthcare,excellent communication skills,us visa understanding,punctual,punctuality,sourcing,us healthcare recruitment,us visa process knowledge,screening profiles,sourcing skills,us visa and employment requirements,teamwork,us visa process,team collaboration,database management,us visa,candidate sourcing,us visa knowledge,social media sourcing,us employment legal requirements Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 2+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 11 LPA (As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: interview scheduling,social media sourcing,us visa,client handling,boolean search,us employment law,communication,us visa terms,discipline,team player,teamwork,healthcare recruiting,job portal search,negotiation skills,us visa and employment requirements,us visa terms knowledge,adaptability to new systems,visa processing,candidate screening,us healthcare clients,job portals sourcing,database management,sourcing candidates,interview coordination,sourcing,us visa process knowledge,resume screening,candidate negotiation,healthcare,excellent communication,excellent communication skills,us healthcare,us healthcare recruiting,us employment legal requirements,screening,cold calling,interviews coordination,us healthcare recruitment,job portals,punctual,communication skills,punctuality,us visa terms and process,high-paced environment,recruiter,us visa process,job portals proficiency,healthcare recruitment,boolean search strings,us visa knowledge,executive search,screening profiles,negotiation,sourcing skills,us visa understanding,interpersonal skills,team collaboration,employment legal requirements Show more Show less

Career Area: Procurement Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Required Qualification & Experience :- BE/B.Tech with minimum of 10+ years of relevant experience. Data Analytics Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making. Extensive Experience (3): Advises stakeholders on the relationship between financial, performance, and operational data used in business data analytics. Anticipates operational challenges of data collection and its integration with decision-making. Identifies correlations that reveal trends and determine conditions. Evaluates the quality of data collected and the effectiveness of data analysis methods for evaluating business performance. Interprets potential risks, threats, and opportunities involved with predictive modeling. Directs the implementation of business data collection processes and educates junior employees on new data sources. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Interpersonal Relationships Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Explains impact of interactions with individuals and groups. Identifies roles and responsibilities for self and others. Demonstrates an understanding of alternative points of view. Collaborates with departmental associates and management. Adapts interaction style to situations and people. Negotiating Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner Works to achieve win-win in negotiations, rather than taking a win-lose approach. Focuses on issues rather than personalities. Uses active listening and probing techniques to surface problems, issues, and interests. Demonstrates a willingness to examine own position. Presents own position and listens attentively to position of others. Supplier Relationship Management Knowledge of supplier relationship management concept and strategies; ability to address critical issues to meet supplier needs and maintain engaged, partnering relationship with suppliers. Adheres to organizational policies and codes for supplier relationship management. Communicates with suppliers about contract preparation and negotiation. Documents and analyzes problems and challenges in supplier relationship establishment and management. Monitors satisfaction levels of the organization's important suppliers on a regular basis. Works with different external suppliers to address critical issues and resolves major problems for implementing supplier relationship management practices. Contracts Management and Administration Knowledge of policies, standards and processes of how to manager and administer contracts; ability to use proper processes and practices for managing and administering a variety of contractual agreements. Administers locally relevant contracts for the department. Implements organizational protocols and procedures for contracts management. Explains the types of information required before a contract is signed. Reviews contracts to ensure compliance with contract specifications and regulations. Assists in creating files of relevant information for specific vendors, customers, or contracts. Purchasing Tasks and Activities Knowledge of policies, regulations and processes of purchasing; ability to use practices and procedures for procurement of materials, components, equipment and services Records documents of purchasing tasks and activities, such as orders, bidding. Uses available procurement systems and tools. Ensures compliance with procurement regulations and contract specifications. Works with basic purchasing related tasks and activities. Adheres to various requirements and steps of the procurement process. Posting Dates: May 17, 2025 - May 25, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. Show more Show less

Customer Support Executive(non-voice) Job description Responsibilities You will use email and chat applications to give clients quick answers to their queries. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Collaborate with other team members and departments to ensure customer satisfaction Ask customers targeted questions to quickly understand the root of the problem Address and resolve customer complaints or concerns in a professional and timely manner Update our internal databases with information about technical issues and useful discussions with customers Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Prioritize and manage several open issues at one time Maintain jovial relationships with clients Requirements At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process The strong customer-centric thought process Excellent verbal and written communication skills in English. Good probing skills Ability to multitask and prioritize tasks effectively in a fast-paced environment Patience when handling tough cases Be a fast learner, understand our product in and out Flexible to work in rotational shifts and week offs Open to taking additional responsibilities Job Type: Full-time Job Type: Full-time Pay: ₹8,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Night shift Rotational shift Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based out in Hyderabad? Education: Higher Secondary(12th Pass) (Preferred) Experience: Live chat: 1 year (Preferred) Customer support: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Company Profile - Creative at heart? If yes, Impresario is the right place for you. Impresario Promotions is a super creative marketing and promotions agency, known for its creativity and experience in the promotional goods industry. With an experience of more than 10 years, we provide end-to-end solutions to some of the biggest brands in India. We are growing every year in terms of revenue, talent strength, and ambition to perform. With an office culture that is young and enthusiastic, we love having people who are focused and passionate about growth. We are seeking a talented and motivated Lead Generation Specialist to join our dynamic team for Noida location. Roles & Responsibilities: • To provide sales support in building a pipeline of leads to meet business plans, quotas and company objectives. • Research, track, maintain and update leads. • Make outgoing calls to develop new business. Skilled in using LinkedIn Sales Navigator for lead identification and engagement. • Contact prospects to qualify leads. • Research and maintain lead generation database. • Expertise in LinkedIn search and cold callings. Skills required: • Excellent English communication (verbal and written) • Experience with cold calling in B2B space. • Experience with research and maintaining databases. • Proficient in MS Office including Word, Excel, and Outlook. • Should have passion and inclination towards Consumer Promotions space. What we ask : • Strong belief in the 10x growth strategy mindset • Should have experience of 1-2 years in business development/inside sales in a Consumers Promotions, GWP space. • Excellent verbal & written communication skills in English (Public Speaking background is preferable) • Soft Skills (Pitching, Probing, Objection Handling, Rapport Building). • Proficient in professional business conversational etiquette. • Account Mapping & Social Selling ability. • Networking & Team Management. What’s in it for you: A modern, flexible, and multicultural workplace at an innovative promotional marketing company. Ambitious and kind colleagues from all over the place. A challenging position with lots of room to grow. Loads of fun & good energy. Monthly Employee Engagement Activities. If this sounds cool & exciting you may send in your requests at richa.b@impresariopromotions.com Show more Show less

Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you!Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Process Associate/Developer, Customer ServiceIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Types: Full-time, Permanent Pay: ₹9,467.81 - ₹20,400.00 per month Schedule: Night shift US shift Application Question(s): Do you have experience in international voice process? Are you willing to work in US/Night shift? Are you an immediate/early joiner? Education: Bachelor's (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person

Job Description: Inbound Voice – Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Fresher Pay: ₹20,100.00 - ₹21,850.00 per month Benefits: Life insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Shift allowance Yearly bonus Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you a resident of tricity? Do you have any work experience from tricity? Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Overnight Shift (Preferred) Work Location: In person

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Rajani Pillay rpilq@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities Respond to customer queries and customer’s concerns. Demonstrates effective, clear, and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues. Provide excellent customer service to our customers. You should be responsible for exhibiting capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Basic knowledge of how digital payments work is required. Qualifications we seek in you. Minimum qualifications Graduate (Any Discipline) Freshers are eligible. Proficiency in spoken & written English & Hindi and with neutral English accent. Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills. Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting May 14, 2025, 4:23:55 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Job Title: Bodyshop Service Advisor Department : Bodyshop Work Location: Vasco Looking for candidates preferably From Goa Age: (Should not be a criteria for the right candidate) Salary Range: (As per company standards) Qualification: ITI / Diploma in Automobile/Mechanical trade Experience Range: ITI + 3yrs as technician, Diploma + 1 year as technician, Degree Fresher’s acceptable Job Knowledge: (Technical and Commercial knowledge + Courtesy for handling customers) Reports to: (Asst. Works Manager) Skills (Reqd/Desired) : Communication Attributes (Quality/Character): (Honesty & Integrity & Courtesy) Essential Duties and Responsibilities:  Ensure speedy maintenance and repair of vehicles through clear identification of customer’s needs and accurate demanded repair understanding by using probing sheet.  Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).  Provide clear cost estimates and keep customers informed of work progress.  Monitor the work progress and keep customers informed of changes in cost and completion times.  Ensure clear and precise service invoices that show parts, Labour and lubricant charges.  Take all necessary actions to resolve customer complaints as per promised time.  Ensure all customer vehicles are clean and ready according to the promised delivery time  Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Developer, Source to Pay You’re responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs. Responsibilities Conduct spot buy negotiations and perform compliance checks. Maintain a thorough understanding of client processes and policies. Showcase a strong work ethic, being able to work well independently and within a team-oriented environment. Collaborate with subject matter experts (SMEs) to achieve project goals. Provide category expertise and guidance to internal stakeholders. Qualifications we seek in you Minimum qualifications Any graduate degree or equivalent with a strong academic record. Good communication and analytical skills. Preferred qualifications Previous experience in Procurement & Sourcing. Effective probing skills and analyzing / understanding skills. Problem solving skills with customer centric approach, demonstrated proficiency with written English and with neutral English accent. Must be able to work on a flexible schedule. Strong attention to detail. Basic Excel & PPT skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Madurai Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting May 13, 2025, 7:29:44 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of P rocess Developer , Source to Pay You’re responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs. Responsibilities Conduct spot buy negotiations and perform compliance checks. Maintain a thorough understanding of client processes and policies. Showcase a strong work ethic, being able to work well independently and within a team-oriented environment. Collaborate with subject matter experts (SMEs) to achieve project goals. Provide category expertise and guidance to internal stakeholders. Qualifications we seek in you Minimum qualifications Any graduate degree or equivalent with a strong academic record. Good communication and analytical skills. Preferred qualifications Previous experience in Procurement & Sourcing. Effective probing skills and analyzing / understanding skills. Problem solving skills with customer centric approach, demonstrated proficiency with written English and with neutral English accent. Must be able to work on a flexible schedule. Strong attention to detail. Basic Excel & PPT skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting May 13, 2025, 3:27:45 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 2+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 11 LPA (As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: boolean search,social media sourcing,teamwork,job portals proficiency,interview coordination,sourcing candidates,sourcing skills,recruiter,healthcare recruiting,us employment legal requirements,interview scheduling,job portal search,us visa understanding,excellent communication skills,boolean search strings,us visa process,visa processing,communication,us healthcare,client handling,database management,interpersonal skills,executive search,us visa and employment requirements,us visa terms,high-paced environment,us healthcare clients,job portals,healthcare,punctual,cold calling,discipline,team player,negotiation,us healthcare recruitment,us visa terms knowledge,us healthcare recruiting,sourcing,screening,us visa,interviews coordination,team collaboration,us visa process knowledge,communication skills,us employment law,excellent communication,punctuality,adaptability to new systems,employment legal requirements,negotiation skills,us visa terms and process,healthcare recruitment,candidate screening,us visa knowledge

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 2+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 11 LPA (As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: boolean search,social media sourcing,teamwork,job portals proficiency,interview coordination,sourcing candidates,sourcing skills,recruiter,healthcare recruiting,us employment legal requirements,interview scheduling,job portal search,us visa understanding,excellent communication skills,boolean search strings,us visa process,visa processing,communication,us healthcare,client handling,database management,interpersonal skills,executive search,us visa and employment requirements,us visa terms,high-paced environment,us healthcare clients,job portals,healthcare,punctual,cold calling,discipline,team player,negotiation,us healthcare recruitment,us visa terms knowledge,us healthcare recruiting,sourcing,screening,us visa,interviews coordination,team collaboration,us visa process knowledge,communication skills,us employment law,excellent communication,punctuality,adaptability to new systems,employment legal requirements,negotiation skills,us visa terms and process,healthcare recruitment,candidate screening,us visa knowledge

Requirements Description and Requirements Role & Responsibilities Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services. Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices. Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Join us as an HR Case Consultant Join us in a fast-paced role, where you’ll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levelsYou'll manage a diverse portfolio of HR cases and live chats, including disciplinary, grievance and absenceIt’s an opportunity to be recognized for your expertise and your ability to provide proactive support to our businessWe're offering this role at associate level What you'll do As an HR Case Consultant, you’ll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters. We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices. Additionally, You’ll Be Leading or contributing to project activity to enhance our serviceUsing skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actionsManaging allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the caseProactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer The skills you'll need To be successful in this role, you’ll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching. Crucially, you’ll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business. Additionally, You’ll Need A thorough working knowledge of HR policies and procedures and employment law interpretationAn excellent understanding of health and safety and reasonable adjustments and health benefit schemesThe ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits casesA background of working with stakeholders to improve the service proposition and improve business line manager capabilityThe ability to balance multiple and conflicting priorities

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. The Primary Purpose Of This Role Is To Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift.Application/Infrastructure/Database monitoring.Assess the nature of product or service issues and resolve support problems Skills Required Excellent communication skills. Good analytical and troubleshooting skills. Application/Infrastructure/Database monitoring experience would be an added advantage. Perks CTC: ₹21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of ₹4 to ₹4.5 LPA. Shifts Ready to work in US shifts with Saturday and Sunday off. Qualifications Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a client’s service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. The Primary Purpose Of This Role Is To Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application/Infrastructure/Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required Excellent communication skills. Good analytical and troubleshooting skills. Application/Infrastructure/Database monitoring experience would be an added advantage. Perks CTC: ₹21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of ₹4 to ₹4.5 LPA. Shifts Ready to work in US shifts with Saturday and Sunday off. Qualifications Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Show more Show less