As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.Career Level - IC4
RESPONSIBILITIES
This position is for a
Principal Database & Exadata Cloud DBA
in the established
Oracle Database Exadata & Cloud support team
. The team’s main responsibility is to troubleshoot & resolve highly complex technical issues on
Oracle Database & Exadata cloud
spanning across areas including:
Autonomous Database, Database 23ai, AI Vector search, Autonomous Recovery Service, Golden Gate cloud, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, RAC, Security, Networking etc. The candidate should have good hands-on experience on OCI and Exadata platforms
.
Experience working on multi cloud platforms (Azure, AWS & Google) would be a strong advantage.
The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata & Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems and/or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The successful candidate will be located in India.
RESPONSIBILITIES
The main role of a Support engineer is to troubleshoot highly complex technical problems in Oracle Database & Exadata Cloud requiring high level of technical expertise
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product/platform testing
- Contributes to the improvement of internal generative AI and automation tools
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creates /reviews Knowledge Articles
- Contributes significantly towards the “My Oracle Support” Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for?
QUALIFICATIONS
- Greater than 12 years of industry experience
- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / IT or proven professional and technical experience.
- Oracle certifications including OCI foundation, OCI AI foundation, OCI multi cloud architect, OCI Gen AI professional and AI vector search professional and OCP would be preferred.
TECHNICALSKILLS
We are looking for a core technical person, who has hands-on
Database administration experience on OCI database & Exadata cloud
and worked as L3 level support engineer and/or having equivalent knowledge.He/She should possess the following technical skills:
- Strong knowledge on Exadata, Exadata Cloud, OCI and multi cloud architectures.
- Strong Database architecture knowledge and administration.
- Experience with cloud technologies from different vendors – Azure, AWS and Google.
- Extensive hands-on interaction with large Database management systems
- Thorough understanding of all latest Oracle database features
- Database 23ai and AI vector search.
- Real Application Cluster (RAC) & ASM/Storage areas
- Autonomous Recovery Service, ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Golden Gate & Replication
- Linux concepts & Administration - managing Kernel Parameters, Partitioning and File systems
PERSONAL ATTRIBUTES
- Self-driven and result oriented
- Strong Problem solving/analytical skills
- Strong customer support and client relation skills
- Ability to work effectively in high volume & high pressure situations
- Ability & Flexibility to work late shifts
- Effective communication (verbal & written)
- Ability to Network (internal & external)
- Strong willingness to learn new technologies / skills
- Ability to Influence/negotiate
- Team player
- Customer focused
- Confident and decisive
- Enthusiastic
- Ability to Coach / share knowledge
- Ability to write technical Bulletins
If this sounds like you, we hope to meet you!Life at Oracle and Equal OpportunityAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
https://www.oracle.com/corporate/careers/diversity-inclusion/
QUALIFICATIONS
Career Level - IC4
ABOUT US
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
