Pricing Manager

We are seeking for BPO Pricing Manager @ Bangalore location for our client in the BPO industry.

Job Description: BPO Pricing Manager

Role Summary

The Pricing Manager is responsible for the end-to-end commercial construction of outsourcing deals. You will translate operational requirements into competitive financial bids, ensuring the company wins business while hitting target margins.

Core Responsibilities

• Financial Solutioning:

  Build robust pricing models for RFPs (Request for Proposals) across different geographies (Offshore, Onshore, and Nearshore).

• Pricing Structures:

  Develop various commercial frameworks, including:

• Input-based:

  (Price per FTE/Hour)

• Output-based:

  (Price per Transaction/Unit)

• Outcome-based:

  (Success fees, % of collections, or gain-share)

• Cost Management:

  Work with HR and IT to factor in recruitment costs, seat costs, training cycles, and technology stacks.

• Risk Assessment:

  Identify financial risks such as currency fluctuations (FX), inflation/COLA, and penalty clauses (Service Level Agreement credits).

• Internal Stakeholder Management:

  Present "Deal Reviews" to the CFO and CEO to get sign-off on aggressive pricing or low-margin strategic deals.

• Competitive Intelligence:

  Benchmark BPO market rates to ensure the company isn't "leaving money on the table" or being priced out of the market.

Industry-Specific Requirements

• Advanced Excel:

  This is the primary tool. You must be able to build multi-tab, inter-linked models that flow from "Assumptions" to a "Client-facing Quote."

• Operational Knowledge:

  Understanding BPO-specific math (e.g., how an increase in

  Shrinkage

  or

  Attrition

  impacts the cost per productive hour).

• Commercial Writing:

  Ability to write the "Commercial Response" section of a bid, explaining why the pricing structure benefits the client.